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#61 of 2506 philly7 by tamco Sep 12, 2000 (5:00 pm)
Philly, Your technical knowledge is usually "right on" and you are correct in your statements on tipping too. Here is Chicagoland it works, and it works in RURAL USA too. I just got back from a trip to Minn. While on route with our 2001 DHS the speedo rolled over 1800 miles. I stopped in REEDSBURG,Ws.(popl.3500) for a oil change.Reedsberg is a convenient town near our vacation home and I knewI be back in the future. The Service Manager had he driven to the local golf course and picked up after oil change. They checked everything over, greased, adjusted the Night Vision and washed the car; all for the $22.00 oil change. Remember, I was on a trip and did not buy the car there. This dealership never received anything from the deliving dealer. Did I tip Service Mgr.? You bet, before the service!(cheap insurance for future service.) Do you think he will remember me? Do you think the Service Mgr. will get me in and out quickly the next time I bring th car in for service? You better believe TIPS do influence SERVICE, even in small towns. TAMCO PS: This 2001 DHS is quite a car; to drive it is truly FUN!
#62 of 2506 . by robh3 Sep 12, 2000 (5:30 pm)
I will take your tipping experiences "under advisement" for future reference. For the time being, my '99 is under full warranty, and I have the GM Smartcare program, where all oil changes and tire rotations are FREE. I already get a ride to wherever I need to go, and if any warranty work is being done, I get a Deville rental car (free) anyway. I seem to have a great "relationship" with my service advisor and the #2 service director, both of whom know me by name and know my car's history. At this point, for me to start giving them cash would actually be a bit wierd and may even undermine our "relationship" in a way, as if to say that I don't trust them unless I line their pockets. I believe there could be a geographical "cultural" difference, although it can be argued that money talks universally.
#63 of 2506 robh3 by tamco Sep 12, 2000 (9:49 pm)
robh, Most of us get rides or free Devilles locally for minor service and Cadillac Corp provides free cars on warrenty work service at all dealerships. Tipping is always an option and seem to be appreciated by all. Sounds as if you have your bases completed covered locally. Best of luck in future.. Please tell me about your experience with GM SmartCare program. What does it cover, is there a cost? I would be interested in the details. I take it it that it is GM sponsered. Do you find program accepted willingly at other dealerships than yours? TAMCO
#64 of 2506 Smartcare by robh3 Sep 12, 2000 (11:07 pm)
Hi tamco. Caddy was offering the Smartcare program as an incentive last year at this time. I was able to print off a "coupon" for it from the Cadillac website, and also Caddy was running full page ads in the paper (LA Times)for this incentive. I believe at that time it applied to all but the Escalade. Since it is a GM sponsored program, it is "dealer agnostic", meaning the dealer gets reimbursed by GM, so it is no burden on the dealer, and therefore any dealer will gladly do it without any heartburn. About two weeks after the initial deal on the car I received a Smartcare card in the mail with an ID number. I keep it in the glove box, but I have only needed it once since the dealer has the info in his computer now. By the way, I have my car serviced at a different dealer from the one where I bought it. I have it serviced at the dealer in town, but bouoght it elsewhere because they were "dealing" better at the time. I still receive "it's time to have your car serviced" notices from the dealer where I purchased it. If I understand it correctly, the Smartcare program allows for free oil changes and tire rotations according to the owner's Guide recommended intervals. Part of GM's incentive to come out with this program was because it had become a problem with leased cars that the "owners" were not taking care of the car (proper and timely oil changes) since they were just going to turn it in anyway at the end of the lease. Guess GM felt it was worth it to have such a program to better ensure that it's leased cars were being properly maintained, so as to avoid more costly problems down the road for resale purposes, etc. It has been a terrific deal for me. Other than having to buy a new tire due to taking a nail in the sidewall, all I do is put gas in the car and make the monthly payment. Caddy pays for ALL of the maintenance.
#65 of 2506 tips and service by carnought Sep 13, 2000 (1:52 am)
I see all your points, but I don't know if it's that I grew up in Wisconsin or what (as opposed to N.Y.), but I will tip a service manager IF I feels that they deserve it and not before. If I don't get good service from them I simply either don't go back or I'm not a repeat cutomer of the car. I don't try to be a big-shot or anything in dealing with them but neither am I arrogant or condescending. As someone else pointed out, I try to treat these folks with mutual respect. This is more than I the customer get back from these Caddy dealers, and I do not think I need to buy that from them. The analogy with the expensive dinner does not apply...it's comparing a high priced competitive item (the luxury car) with a shortterm rental(a meal).
#66 of 2506 carnought by robh3 Sep 13, 2000 (2:31 am)
ARe you saying that the Caddy dealers in Wisconsin are cheesy? (sorry, couldn't help myself. Pun intended)
#67 of 2506 Tipping by barry45rpm Sep 13, 2000 (4:02 am)
If it doesn't do anything for you, don't do it. I find it is a usefull tool. All service are equal. Some are just a little more equal. Heh, Heh...
#68 of 2506 Tamco by etharmon Sep 13, 2000 (4:34 am)
How do you like the Nightvision feature? I noticed you mentioned yours had it. Anyone elese here with a Deville have Nightvision? Also, I re-read the MT comparison test and they really did not give the Caddy much mention. They went on and on about the 740's rear seat and how you could cross your legs back there, yet the Caddy has 2 more inches of rear seat room than the 740. I have sat in the back of a 2000 DTS and it is very comfortable. I have also sat in a 740 at an auto show and I will say, the foot rests are nice, but the DTS was nearly as comfortable. The only thing the DTS needs is the adjustable lumbar for the rear seats and full sized rear seat headrests like the DHS has.
#69 of 2506 etharmon/ by tamco Sep 13, 2000 (4:11 pm)
etharaon, Night Vision a great aid in rural areas as well as dimly lite side street and toll roads. While heads up viewing could be even wider , it a super safety aid. I love it. As for BMW 740IL , my son has the 750IL which is the same body and specs but with the V12 engine. Its is a great car, but long of tooth. Rear seat leg roon in our 2001 DHS is indeed better. Navigation System is much harder to use than in our DHS. For instance, BMW requires every address to be typed in , with Cadillac's system can be used with/or without actual address. . You merely "touch and drag across map to destination and enter by simply pressing screen on the location selected....route planning is automatic....COOL and EASY! My DHS has the Adaptive front seat....very comfortable and automatic rear seats lumber for passengers. The BMW 's while a fine machine is very expensive. They run from $76,000 to $96,000 with the V12 engine . The Cadillac is a bargin by comparision. While my portfolio is much larger the my son's , he must be confident that is included in the trust. I just won't spend $96,000 on a car, any car. The BMW certainly isn't worth +$40,000 more than this fine 2001DHS.
#70 of 2506 Robh3/SmartCare by tamco Sep 13, 2000 (4:19 pm)
ROB, Thanks for SmartCare review. I will check into it . There must be some cost involued if Cadillac ordered as a sale promotion and value added item. Maybe someone know the answer to SmartCare cost? Thanks again, TAMCO

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