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#51 of 2506 Dealerships by sweetjeldorado Sep 11, 2000 (2:46 pm)
Every time I visited my dealership to look at cars on the lot twice a year, the salesmen always greets me with respect and give me their business cards for future client prospect. I think I have like how many business cards from them by now. When I use to drive the Cimarron (still drive it but Mom has it), I was the center of attention with my dealership service because of its rarity nowadays.
#52 of 2506 Leather Care by tonorad Sep 11, 2000 (5:15 pm)
As I mentioned in an earlier posting, my wife and I just bought our first Cadillac (a 2000 DHS) right before the Labor Day weekend). Anyway, as I'm devoted to first-class care of my vehicles (I have a 1984 Chrysler Fifth Avenue in mint condition and a 1999 Ford Mustang in great condition, too), I wondered if any of you had any suggestions re: Cadillac leather care. We contacted the leather manufacturer and they recommended one product that was available at Target or WalMart. I had used Meguiar's products before, but don't know if I should on the DHS for the leather...? Any suggestions? Dos and Don'ts?
#53 of 2506 leather care by robh3 Sep 11, 2000 (7:45 pm)
I have seen ads for Lexol leather cleaner and leather conditioner (two separate products), and they sell it at my local Caddy dealership. I shopped for it at Target but they didn't have it in the store nearest to me. What product did the leather manufacuturer recommend?
#54 of 2506 Tipping Improves Performance Substantially by barry45rpm Sep 11, 2000 (7:47 pm)
T.I.P.S -- Tipping does improve service! Just because you bought a $ 50,000. car doesnt mean you don't have to tip! By that reasoning, if you & your date/wife go to a fabulous steak house and eat a 5 lb lobster & an incredible fillet mignon you don't have to tip because you spent $150.00 for dinner! Spendin more for the CAR buys you MORE car! Spending some on the Service advisor BUYS you incredible service & preferential treatment. You don't have to light his cigar with a hundred dollar bill, a $ 20 bill when you bring in the car, UP FRONT this time will have residual effects for a long time! Next time, walk in like you own the joint, with just a dozen donuts and you'll be greeted with respect and be one of the first few jobs out the door that day, with an extra inspection to make sure the car is clean and EVERYTHING you wanted done was DONE! TRY IT!!! You're not paying extra for service, you're making yourself important with just a couple of bucks over the lifetime of the car.
#55 of 2506 barry by robh3 Sep 11, 2000 (10:24 pm)
I hear you and understand your point and your logic, but I still disagree with it in the case of car service. In fact, I might go so far as to say that by doing what you are doing you may very well be setting a bad precendent for the way quality customer service is handled in the car industry in the future. Waiters and waitresses job pay is structured around making tips. They do not earn a fixed salary, and if they are lucky, they do earn an hourly wage (usually less than minimum wage), and they punch a clock. They have to to a good job first, and then they have earned the tip. Car service managers are paid a guaranteed salary and in return are to provide you with good quality service regardless of your ability or willingness to shell out more money. Caddy dealerships today are graded on their service by Cadillac "corporate". At least, that's the way it is here in Southern California. Every time I have my car serviced, I receive a formal questionnaire in the mail regarding my satisfaction levels of THAT dealership. If I don't answer "Completely Satisfied" to every area of service I am questioned on, the dealership gets "dinged". Even an answer of "Satisfied" is not good enough. The problem is, if more people like you start to tip the service guys, then that could very well soon become the expected "norm", and unless you tip, you'll be given less than optimum service. That's crap. A good dealer has its service operation set up to provide all customers with timely, accurate, and courteous service. That is they way I see it working at the dealership I go to. They like me and give me the extra attention and service I desire simply because I treat them back with respect and dignity as fellow human beings, and not scum like many people assume they are and treat them accordingly before even giving them a chance. Frankly, I am surprised that they are even accepting the tips (bribes). Airline flight attendants and paid on salary, and they are not allowed to accept tips. Have you ever tried to tip one? She will not accept it. They are paid to give all passengers equal service regardless of the amount of loose change in their pockets.
#56 of 2506 Tipping by barry45rpm Sep 12, 2000 (1:09 am)
Mechanics are paid a good hourly wage right? Service departments pay a bonu$ to a mechanic each & every time he completes a job in less time than the flat rate manual allows. For instance, if the manual says a job should take 1.5 hours & the mechanic completes it in 1 hr, he gets paid extra for each minute ahead of the 1.5 hours he came in with the finished job. You pay the book time, the house hets more jobs in & out in an 8 hr day & the mechanic makes more money...money makes the workd go 'round. So I guess instead of grousing,hit your pocket or MY car will be done first, even If you had an appointment & were in the shop at 7:30, and I just drive in at 9 A.M. without one. Money in the palm is the only thing that counts in any service industry. Hell, I haven't had an appointment at my Chevy dealer in 9 years (3 different cars) & they take care of my damn Chevy & me like it was a Jaguar! The folks at my new Caddy dealer are just getting to know me too.
#57 of 2506 . by robh3 Sep 12, 2000 (2:17 am)
Well, glad it works for 'ya. I'll be sure I deliver your next pizza in under 30 minutes, and I'll expect a BIG tip! :>)
#58 of 2506 Tipping by etharmon Sep 12, 2000 (3:38 am)
I must say, tipping the service advisor is a new one, but I guess if you got REALLY good service,I could see doing it. Also, if you've been a long time customer of the dealership and you know a certain service advisor really well and you like him(or her) there is nothing wrong with an occasional tip or gift.
#59 of 2506 Barry45rpm by tamco Sep 12, 2000 (1:49 pm)
Barry, You are so right! Tipping TRULY works, every time. After buying 12 Cadillac's, two Lincolns, a Porsche, two M/b and many other cars over the last 40 years, one learns many truths in life. this is one of them: Tipping is an investment in continued SUPER service if done correctly.Tipping is the REAL world and while ROBH3 is fundamentally correct in his views, TIPPING does insure the attention you want, not the price you pay for the car!. Sure, one can go in for minor work and not tip. HOWEVER, if you tip even on the minor stuff and you can be sure the Service Mgr. will take care you of you when the major problems occur. He even can extend warranty work. Remember he is the one who writes in the milage on the work order. Hey, everyone of us responds to cash! Tipping gets you a ride home or to a resturant to spend the time in comfort rather that sitting in the dealerships waiting room and the Service Manager will send a car for you when yours is really. The Service Manager always will be able "find" a new vehicle to loan you, free, if the service takes all day. PLUS your car will always come back washed and double checked. ROBH3: Why not try what works, rather than shoot yourself in the foot while getting onto a MORAL platform. Lighten up, try it once and see the differance in service yourself. ! Barry 45 is right! After spending $50,000 on the car do not try save $ on service, "TIPPING WORKS>>>EVERY TIME". TAMCO
#60 of 2506 Tipping & Geography by philly7 Sep 12, 2000 (4:15 pm)
I wonder if the art of tipping is a cultural phenomenon dictated by geography. I was born and raised in NYC where $$$ talks and BS walks. I was also in the "pest control" end of the nightclub business for 12 years through high school and college. That is were I learned the art of tipping from the other side. I don't understand how it can be viewed as bribery. And it is NOT extortion, as none of these people work on a "quid pro quo" basis. I simply enjoy the extra attention I receive by taking care of the right people. People enjoy being rewarded for their work. It makes them feel good. So I really don't see how anyone can be offended by it. Unless their just plain cheap!

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