Last post on Dec 04, 2013 at 1:04 PM
You are in the Cadillac DeVille
What is this discussion about?
Cadillac DeVille, Sedan
#2029 of 2635 Re: OIL SEAL FOLLOW UP [bremertong]
Jan 19, 2006 (1:40 am)
You said " I spoke with customer service about a loaner, they will provide me something basic but will consider a car similar to my 2004 Deville. I called Cadillac customer
service in Michigan for information and assistance. I had a rep. that could have cared less"
Read your manual. Read your warranty.
Neither says you will get a loaner when your car is being repaired.
If, out of the goodness of their heart, you dealership wishes to give you a loaner, then fine. But corporate Cadillac doesn't have anything to do with this.
#2030 of 2635 Re: OIL SEAL FOLLOW UP [bolivar]
Jan 19, 2006 (7:38 am)
My warranty book states that while my car is being worked on, some sort of transportation may be available and that the dealer should be consulted. What might be available depends on the dealer.
I will say that a Rolls Royce owner who expects to get Rolls loaner to drive is being silly in my opinion. Like I said above, when my car was out of service for transmission work they got me a rental (at someone else's expense) Suburban to drive. Since the car was out only overnight, I would have been happy for a ride home then picked up the next day to get the car. That is the way they did it the first time the transmission was worked on. They put the wrong part (gasket) in, so they needed to redo the work, so I got a loaner although I did not ask for one.
Jan 19, 2006 (11:37 am)
In my Cadillac "experience" a loaner car was ALWAYS
provided to me a no charge at any time I needed
major service. If there wasn't a car avail. at that
moment they would run me home and pick me back up !
But in all fairness I DID purchase 3 Caddies from this dealer.................
Did I ever mention my sisters BMW repair fun?
She had to wait for me to pick her up in my
"lower status" Caddy while "fritz" gleefully had
cash register bells ringing in his head from $pendy
BMW non-warranty repairs........
NO ride for her...........Weird she LOVES those cars!
Jan 19, 2006 (8:22 pm)
Many thanks for the responses regarding loaner car policies. I am getting an education on all this as I have not had this situation before. I live in a rural area with the nearest services about five miles away. Considering this I will prepare for the potential responses if a loaner is needed. Odd that at the very time I'm considering a second car this issue occurs. Depending on how it all turns out I will have a little more inclination as to whether I need a second car. My local independent car dealer says I don't. Since he's in business of selling cars I put some weight on his opinion.
#2033 of 2635 Re: LOANER CAR ISSUE [bremertong]
Jan 20, 2006 (7:29 am)
If you only need a second car a few times during the year, a rental is almost certainly the cheapest way to go. Even if your dealer does not supply a loaner, a rental is cheaper than a second car would be.
Jan 20, 2006 (7:30 am)
Consider yourself lucky your only 5 miles away from
Cadillac dealer service.................
I live out in the STICKS and the nearest Caddy dealer
is a minimum of 40 miles away as the crow flies !
Chevy dealer 15 miles...........
But on the plus side there is a little repair shop1 mile away that charges ONLY $35 hr. flat rate
(chiltons time guide) for ANY off warranty work that
I may need.................
When I bought my 03 DeVille in Syracuse NY the salesman
and his wife drove it to our Alexandria Bay NY (resort
area along the US/Canadian border) motel operation
200 mile round trip)on a Sat. to deliver it and pick up our 96 DeVille trade!
They stayed (free) in one of our rooms and we ALL went
out to dinner/party at nite and did a little boating/
fishin' while the girls went window shopping in town !
Jan 20, 2006 (8:20 pm)
I meant food store, post office, etc. My nearest Cadillac dealer is twent miles away.
#2036 of 2635 SOME GOOD NEWS ON OIL LEAK
Jan 20, 2006 (8:35 pm)
I went to the dealer as scheduled and on putting the car on the rack they did not find firm evidence of an oil seal leak. But did suspect that the oil filter was either loose
or defective. The technician changed the filter and added some dye to the oil. Since the leak was dripping from the bottom of the oil filter there is a good probability that the leak is resolved, we will know in a few days. They also are ordering new buttons for my cruise control to see if that corrects the cruise issue. The best part was the really courteous and attentive service I received from both the technician and the service advisor. I was in and out in less than an hour. Since I like the Cadillac brand
this will go a long way to buying another one if the service continues as it was today.
#2037 of 2635 Re: SOME GOOD NEWS ON OIL LEAK [bremertong]
Jan 20, 2006 (11:11 pm)
There's a sensor or something just above the oil filter on a Northstar that is prone to leaks.
Dang, I can't remember what this is.
Anyway, this may be your problem. It isn't much of a job to replace this sensor and cure the leak.
Jan 21, 2006 (6:49 am)
Ya got the dye job huh? Thats a SURE sign of a GOOD
service tech. spinnin' the wrench on your Caddy !!!!
Instead of doing the "throw parts at it" diagnosis.
Now your cruise issue.........Like I said....Its US
OLD geezers not pushing the right button on the steering
wheel (Those darn confusing buttons!!)!!!!!!!!!!! LOL!
You know I had/have the SAME problem as you with my 03!
My truck and Zs cruise on the stalk both work perfect !