Last post on May 08, 2012 at 6:26 PM
You are in the Jaguar S-Type
What is this discussion about?
Jaguar S-Type, Sedan
#840 of 1064 Jaguar Customer Service Sucks
Aug 05, 2005 (2:26 pm)
Faced with replacing the third window regulator on my 2000 S-type Jaguar with a mere 26,000 miles, I became suspicious and wondered if there had been a recall on them. The two REAR window regulators broke last year, while the vehicle was still under warranty. However, since I did not know there had been a "service action" notification on them, and living 90 miles from the nearest authorized dealer, AND suffering isolation and destruction from the eye of Ivan, a category four hurricane some 27 days prior, I unwittingly had the repair done at a local repair shop. After the third broke regulator, FRONT window this time, I inquired as to why this would happen to a vehicle with so few miles and was then told about the recall. Now, I have been out a total of $876 for regulators, of which $500 would not have cost me anything had I been alert to the recall. I was told by the dealership that Jaguar would probably reimburse me for the two rear windows if I would contact their customer service department in New Jersey.Well, no they will not. Reason: It was not repaired by an authorized dealership. I have dealt with Customer Relations Reps, Supr. for Customer Relations, etc. and it seems to me a bunch of "kids" are running the show and are more concerned with the bottom line than with customer satisfaction. I would have been satisfied with reimbursement of the cost of the regulators($300), excluding the labor, if they had agreed to meet me half way. I live on an island where most people drive Mercedes, Lexus and Jaguars. People ask me about my car quite frequently. My opinion has suddenly changed. If I can cost Jaguar a mere $300 in sales then I feel I will have been compensated. Guess what? I think I just did! And by the way, I had to put new tires on this car at 19,000 miles and was told by the dealership that that is about average for this car.
#841 of 1064 Re: Jaguar Customer Service Sucks [lgolding]
Aug 06, 2005 (12:59 am)
Before your window regular broke, did it make squeaky noise? My left front window has been making squeaky noises, I wonder if it's a sign.
In regards to the repair, I think the only recourse is if the recall letter was never sent to you. If they can prove that it was sent to you and you somehow did not respond to it, you're probably out of luck. Of course it's hard to prove, maybe it was lost in mail or it was never sent and they insist they have. However, if during recall period that you've serviced your car at a Jag dealer and they did not replace the regulators for you, you can probably do something about it.
Now I have to be on Jag's side. I think you should have had the windows repaired at a Jag dealer, I understand that it might be hard for you to go to an authorized dealer due to weather/location, but you have to make a decision whether the $876 is worth the trip. If you decided that you would rather save yourself a trip at a local shop, then it doesn't sound like Jag should be responsible for reimbursing the difference. I don't think MBZ, BMW, or Lexus will reimburse you for having warranty work done at a non-authorized shop either.
Lastly, don't worry about comparing the Jag to other luxury brands, go to MBZ, Audi, or BMW forums, you'll find just as many complaining. My best friend drives a 2005 CLK 320, he's had his shares of problems with stereo, speaker cover, tires, and various minor problems. Another friend who drives a BMW's has also been complaining about the SMG and a few problems on the exterior panels. Only luxury brand that's really trouble free is probably Lexus, but it's probably in a league of its own in terms of reliability.
#842 of 1064 Re: Jaguar Customer Service Sucks [gshocksv]
Aug 06, 2005 (4:48 am)
Perhaps I did not make it clear that I had not been notified about the "recall" or "service action", as Jaguar prefers to call it. Jaguar does not deny this. In fact, what they told me was that a true recall by notification is done only when something crucial, usually regarding a safety feature that could cost lives is involved. Anything else is called a service action and they do not notify for that. Just how we are supposed to know was never made clear to me other than one rep said that when you take your car in for service they should check for these things. If you go to the Jaguar web site and look under recalls, there is a complete listing. There are pages and pages on the S-type. It is astounding. Had I known about it at the time I had the repair done I certainly would have taken my car to a certified service dealer.
In regards to your front window, yes, two of my three windows made squeaky noises prior to the problem. Of course, my rear windows had only been down a couple of times since I purchased the car.
Thanks for the info about Lexus. I keep hearing good things about them from their owners around here. Because I live about 90 miles from any of the luxury dealerships, perhaps at my age I should just settle for a Chevy or Ford.
#843 of 1064 Re: Jaguar Customer Service Sucks [lgolding]
Aug 06, 2005 (9:18 am)
If you car was serviced during the notification period, then you probably should talk about it with the dealer, but I still think you should have replaced the regulartors at a Jag dealer, not just because the regulartors were defective, but becuase your car was still in warranty period, therefore the dealer had to fix for free. But then again, that depends on how your value the time and trouble to drive 90 miles.
Thanks for the heads up on the squeaky window, I am taking the car to my dealer to check it out sometimes this week (signal light bulbs went out too). I do have tint window, I hope they don't blame it on the tint window.
#844 of 1064 Re: Jaguar Customer Service Sucks [gshocksv]
Aug 23, 2005 (2:07 pm)
I bought a 2000 S with 7000 miles last year. Immediately after the warranty ran out one of the window regulators broke down, but I was told at the dealership that they did not have a recall on the cars because of that, therefore they could not do anything. Would customer service honor those service actions even if I am not the original owner?
Also, my radio display is faulty. Every time I start the car it display a bunch of trash, and gets normalized after a while. Anybody knows if there is a in-dash cd changer from Jaguar?
#845 of 1064 Considering a purchase of a 2005 Jag S type 4.2 V8
Sep 02, 2005 (3:37 am)
I found a good deal and I am considering a purchase of a 2005 Jag S type 4.2 V8 used, with 21,000 miles. After reading all the info out here I am concerned about reliability. Should I be? or have they made improvements on the 2005 model?
#846 of 1064 2005 S-Type
Sep 03, 2005 (2:10 am)
The 2003 model was heavily revised.
The 2005 model has an aluminum hood, retuned front suspension, restyled exterior, and some other stuff.
#847 of 1064 Re: Considering a purchase of a 2005 Jag S type 4.2 V8 [carquest1]
Sep 05, 2005 (6:16 pm)
I bought a used 2005 in March of this year. Love the car. I researched all of the jag forums on the web and I found tons of complaints about older jags. Very little after the 2003 redo. From my experience I would recommend that you but the car and enjoy.
#848 of 1064 Re: Considering a purchase of a 2005 Jag S type 4.2 V8 [mechrad1]
Sep 07, 2005 (6:05 pm)
Bill, thanks for the response, I bought it, over time I will post how it turns out.
#849 of 1064 Jaguar S-Type Day Time Running Lights
Oct 03, 2005 (5:09 pm)
Can my US Spec. 2001 S-Type be converted to day time running lights?
I believe they were mandatory for Jaguars sold in Canada. Could it be the car is wired for this feature but not installed in the US.