Last post on Oct 10, 2013 at 4:48 AM
You are in the Jaguar S-Type
What is this discussion about?
Jaguar S-Type, Sedan
#268 of 1065 Huge Dissapointment
Mar 29, 2002 (9:37 am)
I unfortunately own a 2001 Jaguar 3.0 S-type. I purchased my shinny lemon October 22nd and it is currently at the dealers service department for the 14th time. Unfortunately, Jaguar does not stand behind their product or, they would have taken this car back from me long time ago.
I haven't been so disappointed in a cars performance/reliability since I owned a 1981 Ford Escort (humorous that they are both Fords!!).
I have the ever present "shimmy" (the steering wheel shakes so badly that it is embarrassing to drive with a passenger in the car). After 7 attempts to get this problem resolved, the regional service rep and the GM have responded with "your car meets Jaguar specifications and is operating accordingly." When questioned if it is normal to shimmy at 50-60mph, they reply "well, due to Jaguars outstanding steering, you will feel more road feel than in other luxury cars!!" If Jaguar is aware that this "shimmy" exists and consider it normal, they should have to disclose this to their customers prior to purchasing a Jaguar.....knowing them, they will probably consider it an accessory and charge for it!
I have had the steering rack replaced, the airbag sensors replaced, the Cd player replaced twice, a metal cover snapped under the carriage of the car, and 4 different sets of tires replaced, the tires balanced 5 x and still no luck.
Most recently, the car is now making a crunching noise when the wheel is turned as well as, the steering wheel making snapping noises when turned. I was advised by the dealership that they are now replacing the airbag sensors/reels again, replacing the bushings and the steering column. I would have to say that a true luxury car with only 7000 miles should not be having this type of problem. I am in a wonderful rental from Enterprise and there is no telling when my car will be returned. Many of the parts are on back order and they haven't even addressed the shaking of the steering wheel!!!
The most disappointing thing about this experience is Jaguar's lack of customer service. I know that I can easily pursue and win a case utilizing the lemon law but, why should a customer who spent $49,000.00 have to be put through that exercise when it is plain to see the automobile is defective. After numerous letters to Mike O'Driscoll (president of Jaguar motor cars), I have never received a follow-up call from him. I have spoken with his "assistant" numerous times but, they are not willing to admit to a defective product.
In summary, DON'T BUY a Jaguar......run away from the dealership as fast as you can. Don't get taken in by the S-types beautiful looks. Unless you want to own "the worlds prettiest PARKED car!"
I will be regaining my wits and returning to BMW to drive a true performance/luxury car and can't wait to get out of this overpriced, unreliable Ford! Jaguar, you should be ashamed of yourself!
My only salvation is sharing my story with others. I have successfully talked 5 people out of purchasing a Jaguar and get some satisfaction out of knowing that they are losing future sales. I am a walking billboard for Jaguar and one that they can't afford to keep! (Did I mention I sell Real Estate and have about 15 people in my car every month!!)
Is there a support group for S-type owners...if not, we need a 10 step program to learn how to deal with our lemons!
#269 of 1065 Links to '03 S-Type reviews
Mar 29, 2002 (11:04 am)
Here are a few reviews of the new '03 S-Type you might find interesting. Ann's review goes into detail on the changes made for 2003, and includes specifications for all three trim levels. Enjoy!
I sympathize with the previous poster. It's certainly no fun getting a lemon. Just be glad you didn't buy a Benz! The S-Class, M-Class and CLK all got atrocious reliability ratings from Consumer Reports. The remainder of their product line rated merely average, as did the Jaguar S-Type.
Looking at the reliability ratings for all German makes, it appears reliability is becoming a widespread problem over there. Other models that CU readers rated worse than average included:
Models which rated above average cars included:
The rest of the models from these makers either rated average, or were too new to rate.
If it is reliability you seek, go with an Acura, Lexus or Infiniti. All of the models built by these makers, with the exception of the Lexus IS300, rated above average in terms of reliability.
Mar 29, 2002 (5:07 pm)
Sorry to hear about your bad experience with Jaguar. I would be angry if I went through the same ordeal, but I would not just go around speaking badly of the company and its cars Just because you had a bad experience does not mean that you should go around insulting the cars that everyone else on this board owns. My father's S-TYPE is near perfect, and so is my X-TYPE and his Vanden Plas. Not many people received lemons the way you did. In fact, Jaguar's owner satisfaction has been in the top five car manufacturers only trailing Lexus for the last decade and a half, ie: under Ford's ownership.
I also have been in many Fords, and I, along with many other people, will tell you that they are nothing like Jaguars. If you had believed the S-TYPE to really be what you called an "overpriced, unreliable Ford", then why did you buy one in the first place?
As for your car, you should do whatever it takes to get Jaguar to fix it for you. You should not have to suffer there with a broken car. Call in the lemon laws if you have to, but do not just go around complaining about your car and insulting Jaguar. Five people does not make a dent in Jaguar's sales, and I don't think that your short term satisfaction from driving away potential buyers is going to really satisfy you in the long run the way a properly functioning car would.
#271 of 1065 Huge Dissapointment
Mar 30, 2002 (3:14 pm)
I understand your passion for Jaguar and am sorry if I offended you but, my room mate also has an S-type and she is experiencing an entire different set of problems with her car.
Overall, we are both regretting our decision to purchase jaguars!
I'm certain if you were having 1/2 of the issues we were, you wouldn't be a huge cheerleader for Jaguar Cars!
#272 of 1065 I my experience
Apr 01, 2002 (2:11 pm)
With legitimate problems we have never had a problem getting a car bought back by Jaguar.
Jaguar happens to have the second highest initial quality (lexus is number one) and the third highest overall dependability( Lexus and Infiniti were one and two). However, cars are still built by people. Nothing is perfect, but they are getting there. I'm not that old and even I remember when the thought of Jaguar as the third most reliable car in the world would have seemed a little strange.
#273 of 1065 2003 Jag S
Apr 08, 2002 (5:10 am)
Saw the 2003 model at the NY Autoshow, and the Jag S-R.
The 2003 was very nice, and now has a dashboard similar to the X and larger sedans. Huge improvement.
The Jag S-R is a pretty car, but I think they made a mistake with the "mesh" grille. More than one observer thought it looked cheap.
Apr 08, 2002 (2:49 pm)
"With legitimate problems we have never had a problem getting a car bought back by Jaguar. "
You make it sound as if you've had quite a bit of experience with getting Jaguars to buy back lemons.
All I've heard from car magazines is how much better the new Jaguars are than the old, but I see more people having reliability problems here than I do on the www.jag-lovers.org mailing lists for the Series III XJ's! Who knows, maybe all the truly horrible XJ6's have died off by now and all we're left with now is the 10% that were actually decent cars.
#275 of 1065 Jaguar Reliability
Apr 09, 2002 (12:11 pm)
J.D. Powers Ratings for New Car Initial Quality
J.D. Powers Ratings for New Car Reliability
Need I say more?
#276 of 1065 Buy back and mesh grill
Apr 09, 2002 (2:01 pm)
I've seen 2 in 3 years. One was one of the first X's with a bad trans. The other was a customer who did not like the CD based nav. in the S-Type. I still don't know how they pulled that one off.
If it is an R it gets a mesh grill period. That is how you know it is an "R". Besides with 400HP and 400 ft/lbs of torque how many people get to see the front except in their rearview mirror before it passes them
#277 of 1065 JD Powers
Apr 09, 2002 (3:33 pm)
cfgross... Has so many award categories that you can hardly keep 'em straight. They have watered down their "brand". Think Consumer Reports is much better and potentially less biased, esp. when JD Powers won't report on brands below average. (That way they can market/sell the award to those above average?)
Did into their definitions. How long is new car initial quality" period? 30 days? 60 days? 90 days? 6 months? 3,000 miles? 6,000 miles? 12,000 miles?
And does "new car initial quality" have any correlation to "older car later reliability"? Say after 3-5 years? Over after 50,000-75,000 miles?