Last post on Oct 10, 2013 at 4:48 AM
You are in the Jaguar S-Type
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Jaguar S-Type, Sedan
#243 of 1065 2-YEARS OF DISASTEROUS S-TYPE
Feb 05, 2002 (2:58 pm)
I hate my 4.0 S-Type. Day 1: Add Coolant Light comes on (bad sensor), 12,000 needed struts, the right front end banging, has been reworked 3 times. 38,000 miles, thermostat stuck, fried engine and crack cylinder head - need new engine and coolant ceramic reservoir. Car developed moaning noises as a result of overheating. Dealer determined it needed a new transmission. To date (2/5/02) inadvertent moaning continues. Constant complaints and several trip to dealer. Dealer gives up, it better to say I don't hear it. Passenger in car indicated, "no way they can't hear this." Constant smell of anti-freeze. Dealer response "oh, that's just residual from the overheating enginer", later found to be a mysterious hole in the radiator, no doubt cause by mechanic replacing engine. Parked S-Type on an incline. Couldn't get car to come out of park. Put pressure on shift lever...... broke it. Roadside service thought I should have gotten out of the car and rocked it until it freed itself, but is a characteristic of S-Type on hills..... Give me a break will you!!! Dealer replaced gearshift mechanism. Last night moderately pulled away from stop sign, hear a loud bang.....engine light comes on, and "Gearbox Fault" warning light. Car goes into "Limp Home Mode" 50% power. To date, 3 towing requests in the D.C. area: 1st 2.0 for tow truck to come, 2nd 4 hrs, and 3rd 4 hrs. Clearly defective work by Jaguar. Had to fight tooth and nail all the way up to the owner of dealer level to get a rental car. Policy: "If you didn't buy it here, no rental". Don't matter whether you bought it out-of-state. Call Jaguar Corporate....rental policy indicates that it is at the discretion of the dealer to give you a rental. Not a Jaguar policy. No such policy exist at Jaguar. Excuse me for accepting a better paying job in a different state. One would think in this gobal market it is possible to move from state to state during ownership and warranty period. Repair turnaround averages 2-4 weeks (because I didn't buy it there, low priority - back lot until we find time). Motivated by Jaguar Corporate to speed up repair worked. Took 1 month to replace engine. Jaguar Customer Service is more lip service than action.....plenty of "I'm sorry for your troubles", but low on results. Jaguar contracts with sub-par towing companies, whose trucks has seen better days. One tow showed up without a flatbed (flatbed towing is mandatory by Jag), excuse given: "flatbed had a flat", second tow, Jaguar called the same tow company again, waited 3 hours - no show. Excuse: flatbed broke down. Jaguar called a second tow company, arrived 1.5 hours later.
My Jag has been at the dealership 10 weeks of the last 15, and Jag doesn't think I have a lemon. Most sad, Jag Corporate doesn't think with all the problems I am having that they should give me a replacement car to drive while they investigate. Don't even try to mention you want a Jag to drive, they will just laugh in your face. "This is not Jaguar policy to give Jag loaners". I told them that a colleague of mine who owns a Caddy in Chesapeake Va. always gets a Caddy to drive when their car is in service, even if it means pull a new one off the lot. "I'm sorry, that not out policy". DO YOURSELF A FAVOR, DON'T BUY THE S-TYPE. To twist the knife even further, I paid $58,065 (fully loaded 4.0)in December 1999, car trade-in value today $29,900. Go figure. In just two years damn!!! So unless you put a hefty amount down, you might be upside down for more than 2/3 of your payment ownership, and hope and pray that the Jag isn't stolen or totaled.
Jaguar Service Neglect: Scratched 3 rims in replacing tires, broke off engine cover buttons near windshield, scratched fender and rear door handle repairing faulty rear door lock, also severely mauled the inside door handle housing. Replaced clock that couldn't keep time, cracked Navigation screen in the process and damaged lighter to point where it wouldn't work. Spilled chemicals on seat causing permanent stains. Switched dealers......no better service. Assessment: Too many Jags, not enough dealers or mechanics, rushing work to get the money. And Jaguar Corporate has the never to ask in their mailed surveys "Do Your Mechanics Act Like They Love Jaguar?"
Trust me, this is my first Jag and my last.
Oh yeah, I read the comments on analog cellphone in the 2000 S-Type. Excuse: Jaguar surveyed the U.S. market in 1999, found not all states had digital, so analog is what we got". Remedy to retrofit for digital is $1,500 or wait for the 2001 Jag. So now I am stuck using Verizon as my carrier.
The questions was also raised as to the best deal. I brough my Jag via internet. Sent out requests for bid throughout the East Coast and Ga. Asking any dealer if anyone would bit on my offer: "I'll pay full sticker price, if you pay luxury tax, sales tax, tag and title and associated fees (worth $7,000). A Jag dealer in Delaware on Pennsylvania Avenue bit on the deal. However, I think they were counting on making it up with providing the financing. I appeared with a check from an internet finance company for the full amount of car. At first, they tried to tell me that they didn't know if the check was good, and that they had fraudulent check before from internet companies. I pointed out to them that the check was from one of the largest banks in the country, and to call if they had a problem. So they decided to offer me 1% lower interest rate to go with their company. So I did.
#245 of 1065 Disasterous S Type
Feb 05, 2002 (4:00 pm)
It certainly sounds like your Jag experience has been a nghtmare. I owned an XJ6 from 92-95 and while it had some modest problems, it was generally reliable and the service I received including loaners was above average.
I've also had nightmare cars which broke down incessantly and I can tell you from experience you won't get anywhere with these manufacturers unless you actually sue. I've done it twice and have been totally successful both times (vehicle buyback at an appropriate price). Prior to filing suit I was stonewalled constantly and given the same lame excuses you received.
I really believe most manufacturers figure they will just compensate those who push them to the wall and statistically come out ahead because most of those they ignore will just go away eventually and just sell their lemons.
My advice? Don't let them get away with selling you a defective product. Wouldn't Sears replace a crap refigerator? Most likely yes so why should someone who sells you a product that cost 100 times as much get away with causing their customers such grief.
Feb 05, 2002 (9:09 pm)
In reviewing the archieve topics I saw something about installing Lo-Jack. If you have a navigation system you don't need Lo-Jack. Just call Roadside Assistance and they will be able to locate your car via satellite. Each time I have broken down, they knew exactly where I was located to send the tow trucks. One of the perks of the Navigation System.
Feb 06, 2002 (12:05 pm)
is an anti-theft/vehicle recovery device. It is not meant to be used to tell the tow truck driver where you are.
Feb 06, 2002 (1:01 pm)
I think you misunderstood what wcollins said. He said IF you have the navigation system then you don't need lo-jack. If your car is stolen you just call Jaguar and they can use the navigation system's GPS to find out where your car is and report it to the police.
He wasn't implying that Lo-Jack should be used as a navigation device. Only the police can track the Lo-Jack signal.
#250 of 1065 Locator service
Feb 11, 2002 (10:33 am)
You may need the full deluxe communications pkg. for this to work. But I am not sure.
#251 of 1065 Is This A Deal?
Feb 23, 2002 (7:07 am)
Have just read about a Jaguar dealer in the Northeast offering a brand new S-Type for $34,999.
Since this sounds too good to be true, does anyone have any advice or thoughts on this?
I have stayed away from contemplating an S-Type because I have heard they are unreliable mechanically and not great in snow.
#252 of 1065 Details on Deal
Feb 23, 2002 (7:58 am)
bbrimmer1... You'd have to supply more details. Since you say it is "brand new", I'm assuming it is not a demonstrator. But is this a leftover 2001? Or a 2002? Is it a stripped, no-options V-6? What options does it have?