#994 of 7386 Nonexistent Acura Cust Service, Nav broken...
Nov 08, 2002 (7:28 pm)
My TL I leased in 1998 experience was the reverse of that of my new 2002 RL! Not a thing wrong with TL. RL Nav is not fixable. Screen goes black for days at a time. It has been in the shop 3X for 3 weeks, Acura cannot fix it. I brought the car back to verify with my dealer. Customer Service in California does not return our calls! BEWARE of this company. I have called every day for a week with no return. The rep is always busy! Next I will be going to the BBB and the Lemon Law. My car was leased in April 2002, has 3600 miles.
Sorry to hear about the crappy service. If the nav system is bad, they should just replace it.
I remember when I had a flat in my RL, I thought it might be a good time to try out the Customer Service. Initially they sounded nice until they heard that I was past my 4 year/50k mile warranty. After that, customer service pretty much went down the drain. I hung up, replaced my tire and drove off. I'll never contacted Customer service again after that.
I've never had problems at the dealership. I would try a different dealership since it doesn't matter which dealership you get the car serviced. All dealerships use a centralized database to update your service records.
#996 of 7386 Nonexistent Acura Service...
Nov 09, 2002 (5:57 pm)
Yes, I was thinking of going to another dealer, but why should I? It has been in 4x, which qualifies for the lemon law. They have replaced the unit at least 4x but still it goes black. I even have a service statement it has been 3x on the last one. I have now sent the info to the BBB. Next week, on to the attorney general's office for the lemon law. One point: since many cars are similar: Lexus vs. Acura, the dealer/company with the best service wins. Looks like I leased a loser.
Thanks for the info. I asked this earlier but no one answered....what other cars are based on the RL platform? I'm assuming nothing Honda brings to America but surely it's not unique. I'd like to research the platform but don't know where to start. Any additional info that anyone can provide would be greatly appreciated.
Best of luck resolving your problem. However, IMHO you're spending far too much time and effort. Simply find another service center. Acura of Santa Rosa screwed up the seat in my friend's '99 TL (which was mine before I got my RL in July). It was creaking and they knew about the factory bulletin. After the second try at fixing it, it was worse. He took it to Acura of Marin who also needed two visits to fix it. However, when he dropped it off the second time, the service manager said "you don't get this back until it's fixed". Took 'em four days (and they gave him a loaner) but it was fixed. "why should i" you ask? To get it fixed correctly. You didn't lease a loser, rather you have a service department that can't fix the problem. Find another one would be your best hope.
The RL is on its own platform, or at least that's my understanding. If you want to research it, however, it's called Legend overseas -- that may give you some leads to a site that will have other information.