Last post on Aug 22, 2013 at 10:28 AM
You are in the Volvo S60
What is this discussion about?
Volvo S60, Volvo S60 R, Sedan
#1155 of 3081 2003 S60 2.4T (Rollie)
Jul 08, 2003 (4:11 pm)
Rollie, I would have thought it was just a dealer issue except that today it wasn't the dealer telling me that cars (Volvos) are like people and no two of them are the same. Some our louder than others, etc. Told me in regard to my complaints that is they way they are and I should just realize that they are only machines. This was coming from the Volvo Tech Rep. which the Customer Service agent at Volvo corp. told me is the "last word" on this issue. I asked him if he was telling me that this Tech makes the decision that I as a consumer should rather than getting my concerns addressed, should go out and use every method possible to bad mouth Dyer and Dyer and Volvo for the next 3.5 years left on my lease? If he was telling me that this one man, makes that decision? He told me that was not what he said, but since this Tech makes policy for Volvo NA, then I should expect nothing to change unless he says it should. He also told me the only way to get my concerns addressed to my satisfaction is, (get this) to write the PRESIDENT of Volvo NA, that is the only person left that might be able to make me happy as a consumer. No, not a dealer issue, but to me seems to be a company that truly has lost touch to customer service and satisfaction. Even if they only faked working on my car, then thats what they should have done rather than telling me to basically "get over it"!!
My advice, is to think long and hard before you buy a Volvo. If Corp. makes such statements and tells a customer the only way to get a situation fixed is to write the President of the company, something is very wrong! There are way too many great cars out there to put up with this bull!
#1156 of 3081 2003 S60 2.4T (Chef228)
Jul 08, 2003 (4:12 pm)
Run for the hills, becuase if you experience gets worse it will have to go to corp. and if history repeats itself you will be told to "get over it", its a machine, expect problems!!!
#1157 of 3081 Re: 2003 S60 2.4T (Rollie) by mikey1atl
Jul 08, 2003 (5:10 pm)
>>This was coming from the Volvo Tech Rep. which the Customer Service agent at Volvo corp. told me is the "last word" on this issue.
Where I come from, we address the person who has the last word as "Your Honor."
#1158 of 3081 mikey1atl and 2003 S60 2.4T, ctd.
Jul 08, 2003 (10:13 pm)
You always have the option of litigation as ptrekker aludes to with the reference to "Your Honor". However, based on what you have relayed as your experience to date, I doubt that someone with the title of "Your Honor" will be motivated to order a complete refund of your purchase price.
What is missing is a good faith effort to work to resolve the problems that you have encountered. There has been a certain amount of spleen venting, but not much work toward resolution of problems. For example, how many times has the car been to any dealer for resolution of the various problems? As rollie points out, have you tried going to another dealer to attempt a resolution?
You are going to need such a paper trail (as opposed to heresay - which is where you are presently at) before anyone with the title of Your Honor is going to seriously consider ordering a refund of your purchase price. While my comments are NOT to be construed as ANY form of legal advice, I would make sure that all communication to get resolution of your problems from here forward is in writing. If you get a telephone call, follow it up with a written summary of what you understood the caller to be saying. (If it is not in writing, it didn't happen.) You will be amazed at the degree to which attention gets focused on resolution of your problems when the letter writing campaign gets started.
Also, I would think twice (or more) about bad mouthing Volvo. Ford Motor Company can afford more legal fees than you can. The line between expressing frustration and slander/libel is somewhat grey - stick to resolution of your problems, you are on stronger legal footing there. Again, NONE of my comments are to be construed as legal advice of ANY sort.
#1159 of 3081 Don't let 'em scare you.
Jul 09, 2003 (3:26 am)
Saying that grunts and jerks are normal and that cars are only machines are pathetic statements. Don't let them scare you into submission. Definitely try another dealer and if no satisfaction/ability to correct the problem, why not contact a lawyer who specializes in lemon law cases? I know zippo about lemon law, but maybe someone who practices in that area can steer you in the right direction.
Don't let avolvofan's layperson [mis]understanding of defamation scare you off. Em is obviously not a lawyer. (Hearsay, not Heresay) If you are worried about ford suing you for defamation, take a look in a legal dictionary for the definition of defamation.
Jul 09, 2003 (3:41 am)
Well, so far, I would say you just got unlucky with a couple of things. If they keep turning up, then I'd be worried. But, for now, 2 minor issues is really not much to fret over.
#1161 of 3081 TRY ANOTHER DEALER
Jul 09, 2003 (3:46 am)
I would go elsewhere and state the issues all over again. Don't take a defensive stance. Act like this is the first time you are addressing these issues. Make friends with these people. Who cares what the tech rep said? All it takes is one service person to recognize you have a valid complaint and they will take care of you. They will look in the computer and see you've had your vehicle in for these things. You just say that you got tired of working with the other dealership because they couldn't fix your car. Dealerships compete for business. Another one will try hard to earn you as a customer. I had a similar issue with a Dodge truck I bought many years ago. Had it back to the dealer I purchased it from 3 times (even after a bad purchasing experience) and they kept screwing up the work. Finally took it elsewhere and it was like night and day. The second dealership loved the fact that I came from another dealership and they even said they would lodge a complaint on my behalf.
Jul 09, 2003 (5:38 am)
The GM's reaction to your problem seems out of character for these guys. I purchased an 850 and an S40 from them in the past and had great service on both cars. The few warranty items that did develop were handled fast without issue.
In May, I purchased a new S60 from Gwinnett Place Volvo(better price than Dyer & Dyer Chamblee)and at 2,000 miles I have had zero issues. I have owned 3 Volvo's, my mother has owned 2 and my stepmother has an S80 now. I mention this because all 6 have been rock solid cars.
The biggest issue we have had is with the AC on one of the S-80's. It was repaired several times and eventually replaced under warranty. The dealership picked the car up from our house (40 miles away), dropped off a loaner car and returned the S-80 to our house after the work was complete. The dealer was Dyer and Dyer, so they are capable of providing excellent customer service.
I'm sorry to hear about the issues with your new car. I would contact Volvo Corporate directly and let them pressure the dealer into resolving your problem. I know it is frustrating, but all new cars have their kinks. Bashing Volvo's product due to poor response from an individual dealer is misguided.IMO
Please keep us up to date and good luck.
#1163 of 3081 S60R Automatic
Jul 09, 2003 (5:48 am)
I took delivery of a V70R Geartronic last weekend. Keep in mind that I only have 70 miles on the car, so my impressions aren't complete and I haven't pushed the car hard yet.
So far, I have been very impressed with the GT. Downshifts and power delivery are much more prompt than with the tiptronic in the 99 A4 I am replacing.
Much has been made of the manufacturer's published 0-60 time. Obviously I haven't done my own timed test (but I might once the car is broken in, just to lay the issue to rest). Nevertheless, I can say the car feels fast. In the spirit of breaking the car in, I have tried to keep it under 50% throttle and 4000 RPMs. Okay, that's hard, but I honestly haven't gone past about 60% throttle or 4500 RPMs. Even with this restriction, the car pulls pretty hard and walks away from normal traffic.
My only negative comments are that there is the typical automatic transmission hesitation, and this combined with a little bit of turbo lag can make the throttle hard to modulate. The engine is not as refined as VW/Audi's 2.8L, and there is some coarseness and vibration especially at idle or higher RPMs. That's life with an I5 engine. Some of this is intentional exhaust tuning too.
If you want the most involving, sporty driving experience you can have, go with the 6 speed. Better yet, go with an S2000 or Boxster with a 6 speed. If you want more of a performance luxury feel---something to which I think the Volvo is more suited anyway---you will not be disappointed with the GT.
Jul 09, 2003 (5:55 am)
just got done reading the review in august's C&D. I think this quote pretty much sums it up:
And keep in mind that for the R's money the only other sedans in the same league are the Audi A4 3.0 Quattro, the BMW 3301 Performance Package, the Cadillac CTS, and the Infiniti G35, all of which would become well acquainted with the R's taillights.