Last post on Aug 22, 2013 at 10:28 AM
You are in the Volvo S60
What is this discussion about?
Volvo S60, Volvo S60 R, Sedan
Jul 07, 2003 (6:34 pm)
I had almost the same experience as you--Was looking at Camry LEs, and could not find one equipped like I wanted. I wanted certain equipment (mainly side airbags) and the dealers either gave up when I wasn't interested in their instock cars, or tried to sell me at MSRP a 2003 car transferred from another dealer. Made the Volvo look a lot more affordable, especially when I heard about the incentives on 2003 cars. I also went to the Volvo dealership in OKC (on Thursday) and missed the two holdover 2003s they had on their website--Will (I believe that was his name) told me about the two 2002 certified cars they'd be getting in Saturday morning, but I ended up finding and buying a 2003 demonstrator in Tulsa this Friday. Just picked it up today. I'd agree that at both the OKlahoma Volvo dealerships I visited, I was treated well overall. Though while driving home to OKC, when the midday glare died down, I realized that they hadn't cleaned the windows on my demo Volvo! Oh well, I can take care of that this weekend....
For anyone who is on the edge, based on my experience, I certainly would look very hard at the 2002 or 2003 cars now. Good deals out there.
Mike B. in OKlahoma
#1152 of 3081 2003 Volvo S60 2.4T problems continued...
Jul 08, 2003 (9:33 am)
Well, met with the Volvo tech. today. They are telling me that my issues with the transmission jerking between 1 & 2, and 2 & 3 are normal for my car. The a/c compressor grunting and clattering when engaged could be worse. My steering issue is something related to torch steer, though I have told them that is on SLOW acceleration, not when the turbo is jumped on! Anyway, there excuse this morning is that cars and like people and no two operate the same. My answer to that is what am I supposed to do as a consumer, go out and test drive every S60 2.4T on the lot to find the one that runs just right!! (sorta like Goldi Locks and those bears) They are going to do something with the a/c, but they said only if I assure them that my expectation will not be that it will be as quiet as the other 2003 I drove this morning not exhibiting the clattering and growling.
The story is, unless I get some satisfation with this product as my next step is the GM of the Dyer and Dyer (dealer) , a rep. of Sonic Automotive (the owner)and then on to Volvo Corp., I would NEVER recommend an S60 or a Volvo for that matter. I have had numerous cars, but never had one with such disregard to the customer, just telling me that a car is a machine and get over it!!
Jul 08, 2003 (12:07 pm)
I think you are going about this the wrong way. Your problem is with the dealership, not the car or manufacturer it seems. If I were you I would RUN AT WARP SPEED to another dealer and never step foot in Dyer and Dyer again. You've obviously uncovered either a callous or incompetent dealer. Take your business elsewhere. Call a place or two and explain your issue with your car and your desire to transfer your service business to a more customer oriented dealership. I bet when you arrive you'll be pleasantly surprised by the difference (it may only be a Hawthorn effect if your second dealer is a clod as well though) - just make sure you remove any dealership specific badges / license plate frames first.
#1154 of 3081 2003 S60 T6 Problems
Jul 08, 2003 (1:29 pm)
Well I bought the above car and picked it up last Monday. Yesterday, the driver's front window failed. First it would only go down part way then it came off of the track and I had to drive with it partly open and askew. I immediately brought it to the dealer and they told me the motor was defective and that it would be replaced. Today, the steering wheel radio controls stopped working. Both issues are to be taken care of tomorrow. Two problems in one week of ownership. Are these just minor problems or bad signs? How concerned should I be?
#1155 of 3081 2003 S60 2.4T (Rollie)
Jul 08, 2003 (4:11 pm)
Rollie, I would have thought it was just a dealer issue except that today it wasn't the dealer telling me that cars (Volvos) are like people and no two of them are the same. Some our louder than others, etc. Told me in regard to my complaints that is they way they are and I should just realize that they are only machines. This was coming from the Volvo Tech Rep. which the Customer Service agent at Volvo corp. told me is the "last word" on this issue. I asked him if he was telling me that this Tech makes the decision that I as a consumer should rather than getting my concerns addressed, should go out and use every method possible to bad mouth Dyer and Dyer and Volvo for the next 3.5 years left on my lease? If he was telling me that this one man, makes that decision? He told me that was not what he said, but since this Tech makes policy for Volvo NA, then I should expect nothing to change unless he says it should. He also told me the only way to get my concerns addressed to my satisfaction is, (get this) to write the PRESIDENT of Volvo NA, that is the only person left that might be able to make me happy as a consumer. No, not a dealer issue, but to me seems to be a company that truly has lost touch to customer service and satisfaction. Even if they only faked working on my car, then thats what they should have done rather than telling me to basically "get over it"!!
My advice, is to think long and hard before you buy a Volvo. If Corp. makes such statements and tells a customer the only way to get a situation fixed is to write the President of the company, something is very wrong! There are way too many great cars out there to put up with this bull!
#1156 of 3081 2003 S60 2.4T (Chef228)
Jul 08, 2003 (4:12 pm)
Run for the hills, becuase if you experience gets worse it will have to go to corp. and if history repeats itself you will be told to "get over it", its a machine, expect problems!!!
#1157 of 3081 Re: 2003 S60 2.4T (Rollie) by mikey1atl
Jul 08, 2003 (5:10 pm)
>>This was coming from the Volvo Tech Rep. which the Customer Service agent at Volvo corp. told me is the "last word" on this issue.
Where I come from, we address the person who has the last word as "Your Honor."
#1158 of 3081 mikey1atl and 2003 S60 2.4T, ctd.
Jul 08, 2003 (10:13 pm)
You always have the option of litigation as ptrekker aludes to with the reference to "Your Honor". However, based on what you have relayed as your experience to date, I doubt that someone with the title of "Your Honor" will be motivated to order a complete refund of your purchase price.
What is missing is a good faith effort to work to resolve the problems that you have encountered. There has been a certain amount of spleen venting, but not much work toward resolution of problems. For example, how many times has the car been to any dealer for resolution of the various problems? As rollie points out, have you tried going to another dealer to attempt a resolution?
You are going to need such a paper trail (as opposed to heresay - which is where you are presently at) before anyone with the title of Your Honor is going to seriously consider ordering a refund of your purchase price. While my comments are NOT to be construed as ANY form of legal advice, I would make sure that all communication to get resolution of your problems from here forward is in writing. If you get a telephone call, follow it up with a written summary of what you understood the caller to be saying. (If it is not in writing, it didn't happen.) You will be amazed at the degree to which attention gets focused on resolution of your problems when the letter writing campaign gets started.
Also, I would think twice (or more) about bad mouthing Volvo. Ford Motor Company can afford more legal fees than you can. The line between expressing frustration and slander/libel is somewhat grey - stick to resolution of your problems, you are on stronger legal footing there. Again, NONE of my comments are to be construed as legal advice of ANY sort.
#1159 of 3081 Don't let 'em scare you.
Jul 09, 2003 (3:26 am)
Saying that grunts and jerks are normal and that cars are only machines are pathetic statements. Don't let them scare you into submission. Definitely try another dealer and if no satisfaction/ability to correct the problem, why not contact a lawyer who specializes in lemon law cases? I know zippo about lemon law, but maybe someone who practices in that area can steer you in the right direction.
Don't let avolvofan's layperson [mis]understanding of defamation scare you off. Em is obviously not a lawyer. (Hearsay, not Heresay) If you are worried about ford suing you for defamation, take a look in a legal dictionary for the definition of defamation.
Jul 09, 2003 (3:41 am)
Well, so far, I would say you just got unlucky with a couple of things. If they keep turning up, then I'd be worried. But, for now, 2 minor issues is really not much to fret over.