Last post on Aug 22, 2013 at 10:28 AM
You are in the Volvo S60
What is this discussion about?
Volvo S60, Volvo S60 R, Sedan
#1146 of 3081 update to story, 2003 S60 2.4T
Jul 07, 2003 (6:21 am)
Well, I meet with Volvo in the morning and the dealership. I had friends in the car on July 4th who own 3 series Bimmers and they concur that the cars tranny is jerky, the a/c's motor is noisy, the wheel does lean to one side when you start from a stop and they noticed the brakes seem to grunt at EVERY stop at slower speeds. I had not noticed that before. Also, the foglight the replaced just last week after only 5000 miles is now out again. It was going off and on before, but out for good now after they replaced the harness and bulb.
What I am hoping for, and forgive me Volvo loyalists. I am hoping that they get me out of this car and this brand completely. I doubt if that will happen, but I will never be happy with this car and with all the problems most likely not happy with the brand, sorry!
I will let you all know what happens!
#1148 of 3081 Volvo S60 vs. Toyota Camry
Jul 07, 2003 (12:47 pm)
Hello, I'm new to this board, but I just wanted to share my Volvo buying experience. I have looked at many cars online over the past few years, and had finally narrowed my choices down to the Camry LE and S60. I really loved the Camry, had no complaints about it at all, except that it was hard to get to the seat controls in the front, and I found it extremely difficult to find one in the state of OK with all the options I wanted. (plus the dash was a bit cheesy.) The kicker was when I told the salesman I was pre-approved for financing. All of a sudden there were 3 vultures on me at once pushing me to go with dealer financing. I left that dealership and went to the Volvo/Mercedes dealership in OKC. The salesman not only let me drive the S60 alone, but he didn't push at all when it came to financing. This was a used 2002 S60 2.4 and I got it for under 25K. Has the climate and premium packages on it too. There were a few minor things I brought to the attention of the salesman, and they fixed them promptly. I would have been happy with the Camry, and yes I spent a little more than I planned to, but the way I was treated made all the difference. I did have an independent Volvo mechanic look it over before I made an offer. Dealership was very cooperative with giving me all books and records too. Now what remains to be seen is how I am treated when I have any issues with the car down the road. I did get a 6 yr/100k warranty on it, which means I have about 81K left on it. And it was a Volvo warranty, not 3rd party. So overall yes I'm very happy with my experience. I could have saved about 4K by buying a new Camry, but I don't spend my money where I'm not treated right.
Jul 07, 2003 (1:04 pm)
I didn't actually see any 02 models on the lot, but they have a bunch of cars in the back lot, so I'm sure they might have a few. They are probably cars w/ manual trannys or non popular colors or base models or something like that. I would be willing to get a 02 for 10K off, as long as they warranty it as a new car. They also have s40s and s80s advertized w/ hugh discounts, according to their website.
#1150 of 3081 suavechavo and 2002 models
Jul 07, 2003 (5:52 pm)
If the car has not been placed in service yet, then the warranty period (4 years/50,000 miles) starts from the date you buy it (place it in service). Just my opinion, but if you can find a 2002 model year car that is equipped the way you want it, $10K off 2002 MSRP is a pretty good deal.
Jul 07, 2003 (6:34 pm)
I had almost the same experience as you--Was looking at Camry LEs, and could not find one equipped like I wanted. I wanted certain equipment (mainly side airbags) and the dealers either gave up when I wasn't interested in their instock cars, or tried to sell me at MSRP a 2003 car transferred from another dealer. Made the Volvo look a lot more affordable, especially when I heard about the incentives on 2003 cars. I also went to the Volvo dealership in OKC (on Thursday) and missed the two holdover 2003s they had on their website--Will (I believe that was his name) told me about the two 2002 certified cars they'd be getting in Saturday morning, but I ended up finding and buying a 2003 demonstrator in Tulsa this Friday. Just picked it up today. I'd agree that at both the OKlahoma Volvo dealerships I visited, I was treated well overall. Though while driving home to OKC, when the midday glare died down, I realized that they hadn't cleaned the windows on my demo Volvo! Oh well, I can take care of that this weekend....
For anyone who is on the edge, based on my experience, I certainly would look very hard at the 2002 or 2003 cars now. Good deals out there.
Mike B. in OKlahoma
#1152 of 3081 2003 Volvo S60 2.4T problems continued...
Jul 08, 2003 (9:33 am)
Well, met with the Volvo tech. today. They are telling me that my issues with the transmission jerking between 1 & 2, and 2 & 3 are normal for my car. The a/c compressor grunting and clattering when engaged could be worse. My steering issue is something related to torch steer, though I have told them that is on SLOW acceleration, not when the turbo is jumped on! Anyway, there excuse this morning is that cars and like people and no two operate the same. My answer to that is what am I supposed to do as a consumer, go out and test drive every S60 2.4T on the lot to find the one that runs just right!! (sorta like Goldi Locks and those bears) They are going to do something with the a/c, but they said only if I assure them that my expectation will not be that it will be as quiet as the other 2003 I drove this morning not exhibiting the clattering and growling.
The story is, unless I get some satisfation with this product as my next step is the GM of the Dyer and Dyer (dealer) , a rep. of Sonic Automotive (the owner)and then on to Volvo Corp., I would NEVER recommend an S60 or a Volvo for that matter. I have had numerous cars, but never had one with such disregard to the customer, just telling me that a car is a machine and get over it!!
Jul 08, 2003 (12:07 pm)
I think you are going about this the wrong way. Your problem is with the dealership, not the car or manufacturer it seems. If I were you I would RUN AT WARP SPEED to another dealer and never step foot in Dyer and Dyer again. You've obviously uncovered either a callous or incompetent dealer. Take your business elsewhere. Call a place or two and explain your issue with your car and your desire to transfer your service business to a more customer oriented dealership. I bet when you arrive you'll be pleasantly surprised by the difference (it may only be a Hawthorn effect if your second dealer is a clod as well though) - just make sure you remove any dealership specific badges / license plate frames first.
#1154 of 3081 2003 S60 T6 Problems
Jul 08, 2003 (1:29 pm)
Well I bought the above car and picked it up last Monday. Yesterday, the driver's front window failed. First it would only go down part way then it came off of the track and I had to drive with it partly open and askew. I immediately brought it to the dealer and they told me the motor was defective and that it would be replaced. Today, the steering wheel radio controls stopped working. Both issues are to be taken care of tomorrow. Two problems in one week of ownership. Are these just minor problems or bad signs? How concerned should I be?
#1155 of 3081 2003 S60 2.4T (Rollie)
Jul 08, 2003 (4:11 pm)
Rollie, I would have thought it was just a dealer issue except that today it wasn't the dealer telling me that cars (Volvos) are like people and no two of them are the same. Some our louder than others, etc. Told me in regard to my complaints that is they way they are and I should just realize that they are only machines. This was coming from the Volvo Tech Rep. which the Customer Service agent at Volvo corp. told me is the "last word" on this issue. I asked him if he was telling me that this Tech makes the decision that I as a consumer should rather than getting my concerns addressed, should go out and use every method possible to bad mouth Dyer and Dyer and Volvo for the next 3.5 years left on my lease? If he was telling me that this one man, makes that decision? He told me that was not what he said, but since this Tech makes policy for Volvo NA, then I should expect nothing to change unless he says it should. He also told me the only way to get my concerns addressed to my satisfaction is, (get this) to write the PRESIDENT of Volvo NA, that is the only person left that might be able to make me happy as a consumer. No, not a dealer issue, but to me seems to be a company that truly has lost touch to customer service and satisfaction. Even if they only faked working on my car, then thats what they should have done rather than telling me to basically "get over it"!!
My advice, is to think long and hard before you buy a Volvo. If Corp. makes such statements and tells a customer the only way to get a situation fixed is to write the President of the company, something is very wrong! There are way too many great cars out there to put up with this bull!