Last post on Aug 22, 2013 at 10:28 AM
You are in the Volvo S60
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Volvo S60, Volvo S60 R, Sedan
#1120 of 3081 2003 Volvo S60 2.4T problems!!
Jul 02, 2003 (8:33 am)
Good morning all!
I thought I would give everyone an update on the issues I have with my 2003 Volvo S60 2.4T. I finally got into the dealership yesterday about the following issues.
1. Transmission jerks when shifting between first and second and second and third. To the point that you head jerks against the headrests. This is when you are driving at slower speeds, like between stop lights. Also, it tends to hesitate off the line and during the same slower acceleration speeds. Well, they tell me that they "all do it" and that there is nothing that can be done!!
2. When the a/c compressor kicks in it makes a rattling sound that is loud enough to be heard over talk radio! Once again they tell me that they "all do it" and there is nothing that they can do.
3. I mentioned to them that I already have creaking sounds in the car and that it seems to be very noisy when driving. I tend to hear the engine buzzing at lower revs rather than a hum like most. You can guess what they said.
4. I have once again having a steering issue now where you have to hold the wheel to the left when accelerating at slower speeds. It tracks straight, just on the line you have to hold it or loose it! They "forgot" to check it but I suspect that they felt it was normal.
Anyway, these are repeated issues that I have had on my car of only 5800 miles since November. My next step is to start climbing the ladder in the dealership, already to the service mgr who tells me there is nothing he can do. They tell me that they will bring it up to the Volvo field tech next time he is in whenver that is. I am tired of this already and am going to be proactive on getting this resolved. I am very frustrated and contrary to the raves I see on this post about how wonderful of a product Volvo is, I am not at all pleased.
So, any suggestions or comments of what I should do and if anyone has had similar experiences either with their S60 or another model, let me know! Thanks!
Jul 02, 2003 (9:50 am)
do you only have one dealership accessible to you?
Just a general point (and nothing personal towards the above poster), but I find it odd when people get so mad at one service department but always seem to deal with the same person and dealership and never do anything more about it. My wife works with a girl who is having major issues with her Prelude. She repeatedly goes back to the same dealership and gets no satisfaction. She also has said "well, next time I'll.... " C'mon! If I get turned away just once at a dealership when I KNOW something is wrong with my vehicle, I take my business elsewhere.
Let me put it this way, when you stick your finger in an electrical socket and get zapped, do you keep sticking your finger in that socket thinking things might change??
#1122 of 3081 Volvo S60 2.4T follow-up - another dealership?
Jul 02, 2003 (12:30 pm)
Hi! Good idea to post 1121, but my issue is that though I have several Volvo dealers in my market, they aren't at all convenient to get to. As anyone who lives here in Atlanta would tell you, traffic in this town is horrible and already I am fighting it just to get to the dealer that I bought it from. I suppose, that might be a good next step though, I agree.
My big question is to those who own this product, is this normal for this model? If so, is this normal for Volvo?
Jul 02, 2003 (6:36 pm)
Based on personal experience with six Volvos ranging from 850 Series, to 70 Series to 80 Series, to 60 Series, the car is a very well put together car. However, dealerships are another matter entirely. Volvo tracks Customer Satisfaction (CSI) by dealer and just within the northern California region, the CSI ranges from high 90s (extremely satisfied) to low 60s (extremely unsatisfied). It sounds like there is a similar demographic pattern in the Atlanta area. Unfortunately, since the dealerships are individually owned and operated, if you have a bad experience at one dealer, you will need to take your business elsewhere (even if it means driving further/longer).
#1124 of 3081 Does anyone here want Volvo to build an S Class competitor?
Jul 02, 2003 (10:06 pm)
Then sign the petition at:
so far, there are 87 signatures. Add yours and maybe Volvo will build the car. Also join in on the Volvo S100 conversation under Future Vehicles.
Jul 03, 2003 (12:38 pm)
Sorry to hear about your issues. I agree with Qbrozen and Volvofan- sounds like it's time to try another dealer.
Concerning the issues you are having, I'm closing in on 13,000 miles on a 2002 S60 2.4T and can assure you they do not "all do that".
Again, sorry to hear of your troubles and I hope you find satisfactory resolution soon.
Jul 03, 2003 (6:29 pm)
I have the exact same questions/concerns as rqc (post 1119). The difference for me is that I've already ordered the car. The dealer where I bought mine has not had any automatics come in yet, and even the manuals have been out the door within hours of receiving, so I haven't even test driven any S60Rs. Of course, all of the articles are based on the manual, but I have to have an auto. Guess I'll post in September after I return from Sweden as part of the Overseas Program. They are making a big deal out of the S60R Overseas Program (only 20 people get in this year), but it costs $3,900 over the price of the car. Includes Business Class Airfare, four nights in a suite, tour, dinners, etc. and a couple of hours at the proving grounds (my real interest).
I'll let you know how it goes, but I am very curious about the automatic performance. Part of me wonders if I should have purchased the T5 in auto, but it's too late now.
#1127 of 3081 Volvo 2004 Warranty Program
Jul 03, 2003 (8:18 pm)
I have purchased a 2004 S60 T5 through the Diplomat program and will pick it up in Canada in Aug 03. I have never even seen or driven an S60 but purchased because of previous good experience as a Volvo owner. I have seen posts on the 2004 warranty program which I understand will be provided free of charge. As I currently live in India I am not able to get much information on the program, can anybody tell me if the free warranty program applies to Canada. I am very excited about returning to Canada next month and to try out this car.
#1128 of 3081 S50R Automatic
Jul 03, 2003 (8:23 pm)
I can tell you this: based on the test drive I took in the S60R manual, it will be hard not to like it. Really impressive handling and acceleration. I'd just like to spend some more time with the car to get a better sense of the Engine smoothness and daily driving handling. I sensed some front-end heaviness in daily driving mode. Magazine reviews have dinged the engine for being unrefined at high revs, but I didn't notice because I was too busy focusing on other thngs.
#1129 of 3081 Where are Volvo's built?
Jul 03, 2003 (8:36 pm)
I just purchased an S60 T5 and was wondering where the car was actually put together. Are all Volvos imported from Sweden, or are some built in the states?