Last post on Jun 13, 2013 at 11:06 AM
You are in the Lexus LS 400/LS 430
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Lexus LS 400, Lexus LS 430, Sedan
#8044 of 8465 2001 LS 430 Trunk Lid Safety Problem & Parchment Paint Touch Up Problem
Feb 08, 2007 (4:40 am)
I just finished sending a reply to Lexus Corp. in Torrance, Ca. Their "Customer Satisfaction" rep told me he could not put me in touch with someone "over his head". Here is part of what I said: "I recently submitted a safety complaint with a suggestion to correct the problem, and I find Lexus Corporate's apology unsatisfactory. You simply say "We apologize that you are displeased with the functionality of the trunk on your 2001 LS 430. We do not have any options available to change the design or functions of the trunk on your vehicle." I am a lot more than "displeased" as I told Mr. Lopez on the phone in great detail. My wife, who is getting over breast cancer, has been hit in the head many times, as I have, by the trunk lid coming down due to moderate winds and just putting groceries in the trunk. I said that at least three dealer service managers have told me that the shocks that are supposed to hold up the trunk are under engineered, and not substantial enough to hold up the trunk lid. This condition gets worse over time, but I did complain about it to Sewell Lexus of Fort Worth many years ago. It was never written up as I was told that the only thing that could be done was to replace those shocks with the exact same shocks. That was unsatisfactory to me at the time, it still is, and I was never told to call the Lexus 800 number until Kevin (service mgr. at Lexus of El Cajon, Ca.) suggested that I at least try." In a NHTS Complaint I also said "This is the same problem ( http://www-odi.nhtsa.dot.gov/cars/problems/complain/results.cfm ) explained in Complaint Number 10178801 by "JB". I hope someone at Lexus has improved struts made for this trunk lid and notifies me to have them installed with a recall notice for all 2001 LS 430 owners."
My "066" touch up paint from the dealer that I got with the car in 10/2000 has never matched up (too light a base color) with the "parchment" color paint that came from the factory. I refuse to buy the "pearlescent" second step touch up paint as it will not make the base color darker. Besides, I have a 1990 white LS 400 and Lexus turned the two step touch up process on that color into a one step process that is less expensive and time consuming to do. Since most Lexus colors are "pearlescent", I don't know why they don't do a one step touch up process paint for all their colors? Lexus Corp. said they could not help me with that problem either, and my front end now looks like it has "measles" with all the lighter touched up spots.
Does anyone have any suggestion for either problem, as both cars are out of warranty now. Thanks
Feb 08, 2007 (11:28 pm)
Just purchased a 94 LS 400 with Display problems. It takes about 15-25 minutes(depending on morning temperature) for the display to light up. What is the name and # if you still have it of the Georgia company that can fix this problem?
#8046 of 8465 '03 Brakes
Feb 13, 2007 (3:56 pm)
My '03 LS 430 started to have squealing brakes about 2 weeks ago without any noticeable fade. Suddenly stopped today. Anyone else experience this? I have an appointment with the dealer (extended warranty) but I'm not sure now if I should waste my time...
Feb 16, 2007 (5:34 pm)
Just purchased a 2005 LS430 and I am finding the drivers front seat very uncomfortable. I don't know who the previous owner was, but it seems like the middle part of the seat was overstressed and sinks down more than the passenger seat. I am tall and have to splay my legs out, and since the bolsters are overly firm, they dig into my legs and are very painful. It gets worse the longer I sit in it. It is like sitting in a vise with the jaws closing slowly on the hips as I sink further into the seat.If the bottom would not deflect downward as much as it does, the seat would be fine. Brought to Lexus of Wilmington and a 5'7" service advisor jumped in and out and said it was fine. Nothing wrong. Got the Service Director involved and he said nothing was wrong and he couldn't do anything. I want to contact Lexus Customer Service but wanted to get suggestions on how to approach this with them from this group. Any suggestions on best strategy for serving up this issue to them? Any others have problems with their seat? Is there any recourse beyond the Customer Service group?
Sounds like others have not had much success in dealing with Lexus Customer Service
#8048 of 8465 Re: 2005 LS430 Seat [muchogusto]
Feb 16, 2007 (8:22 pm)
I have a 2005 ls and I agree with you about the seats. I also bought mine used with 35K miles and I find that the seats are not good for long drives. My back starts hurting after 1+ hours of driving. My 05 Taurus had more comfortable seats. I also dislike how long it takes for the seats to warm up. The seat heaters take 7-10 minutes to warm up. That's crap if you ask me. My body naturally warms up the leather faster than the seat heater. I am definitely disappointed with the seats. You can try extended the bottom out, which will provide more support for the thighs but then I think it looses support for other parts of the body, like the back. I also hate the steering, which is all wobbly and takes a lot of effort to keep straight, even after numerous trips to the dealer. Not a happy Lexus owner.
#8049 of 8465 Re: 2005 LS430 Seat [muchogusto]
Feb 17, 2007 (5:04 am)
1 - everything you wrote is TRUE . on the 2001-2006 LS430
model , it seems to me , that there are two outsources for seats . ( that is a guess ) why a guess ? because some Ls430's have seats that fit my butt perfect , and some hurt
as you described . I tried swapping seats from car to car when the car was brand new with zero miles , foam rubber material on the seat , etc.
2 - the way to know if your LS430 has the wacko seats ,
is place your fist between the seat bottom and seat back . if your fist goes through from front to back , you have the dud . the seat bottom and seat back should be so tight they rub together with NO space between them . LEXUS even alloed
for ZERO tolerance , because there is a whitish colored strip of cloth sewn into the seat back and seat bottom where the two pieces meet and rub as they are adjusted and
give during driving ( operating ) conditions .
FIX : there are 4 bolts that hold the seat to the chasis floor . 2 in front , 2 in back .
remove the 2 bolts in back ( move the drivers seat all the way forward , so you can work , place several "o ring" metal washers ( spacers ) on the male bolt coming up from the floor , place the seat on the two bolts in the rear , place the nuts on the bolts and torque the bolts .
now the rear of the seat is higher than it was before , and your posterior is more level with the anterior .
simply put , you place yourself on a level playing field .
DISCLAIMER : i have had dealer service people tell me that void's the warranty .
i do not own any LS430's anymore . I removed the o ring washers before trading or selling the cars . it is the next guy's problem now .
NOTE : the seats made by this outsource for lexus are great if you are 6' 5 " , and weigh 350 lbs , and carry lead in your pants .
for the average 5' 8" person , they can make you feel like you have a serious bladder infection knawing away at your lower back .
Further Disclaimer : the above is not a scientific endeavor. it was strictly done for MY comfort . whether it is true or not true remains to be proven .
Feb 17, 2007 (5:11 pm)
I had an 02 LS430 - and experienced the seat phenomenon mentioned above in that one. I never really got comfortable in that car - and was disappointed. I guess, it had the "crappy seats" in that one. Then one day, I happened to drive a new 05, with Air Conditioned seats, and noticed that the seat was much, much better than my 02 was. Based mostly upon that one fact, I traded my 02 for the 05 and have been pretty happy with the seat in this one. They do take longer to warm and cool than others, because they use a different device than just a heat coil for heat, due to the cooling function. I can live with it. While I admit, a Mercedes seat is better, as is a Volvo, and a Ford Explorer - it is satisfactory. I believe, after test driving the 06, the new seats are much better. Perhaps they checked out a Volvo seat to copy finally, instead of the seat from a 59 Jaguar sedan....
It's a bit disappointing that the finest car on earth, has a crummy seat, isn't it?
Feb 17, 2007 (6:51 pm)
Mr. Banker : As mentioned earlier , I believe the genius's
in Japan use two sources for the LS seats from 2001-2006 .
It's pot luck which one a customer is blessed with. the "pain" didn't show itself to sensitive person's for 300 to 800 miles ?
In re : to your comments about seats in "other" brands , vs. LS seats through 2005 :
I am extremely happy with the seat in my LS 460 SWB .
it is flat , conforms to the proper seat bottom length , and it is very wide at the same time , accomodating my butt . additionally , the seat back and seat bottom , actually fit together in all settings ( amazing ) .
whoever is building the 2007 seat , has heard the call from the american car buyers .
air / heat - seats : yes ... it is a different system of heating , as was my 2006 LS . However the 2007 LS 460 SWB that i own heats up in seconds ( i like it - we've had very cold temperatures here lately ) .
#8052 of 8465 Re: 2005 LS430 Seat [mitchellrowe]
Feb 18, 2007 (11:32 am)
Does your reference to 2001-2006 models imply that the 2007 seats are more comfortable than the previous ones? That would be really good news for me, because I have found the seats in both my 2001 and 2004 LS430's somewhat uncomfortable too. Not as bad as some previous posters indicated, but definitely below par.
#8053 of 8465 I think he is.....
Feb 18, 2007 (1:22 pm)
implying that the 07 is better. On my test drive of an 07, I felt they were definitely superior to my 05, which is infinitely superior to my 02. Odd that so many of us suddenly confess that the seats in the LS are sub par.... My Ford Explorers have had the most comfortable seats I've even had - it's a shame my Lexi have not. Perhaps now - they finally have that right.