Last post on Jun 13, 2013 at 11:06 AM
You are in the Lexus LS 400/LS 430
What is this discussion about?
Lexus LS 400, Lexus LS 430, Sedan
#5934 of 8465 I THINK I HAVE BEEN HAD
Jun 15, 2004 (12:54 pm)
I TOOK MY CAR IN FOR ITS' 40,000 MILE CHECK UP WHICH COST APPROX $350. I LEFT THE CAR AND WENT TO MY OFFICE WHERE I RECEIVED A NOTIFICATION FROM MY DEALER THAT THE BRAKES NEED REPAIR AND THE ROTORS ARE PITTED, I STATED THAT THERE HAS BEEN NO NOISE FROM THE SENSORS AND THAT I ONLY USE THE CAR ON HIGHWAY DRIVING TWICE A WEEK ON A STRAIGHT RUN TO EAST HAMPTON TO NEW YORK CITY AND BACK. HOWEVER IF HE FOUND THE WORK NECESSARY, DO IT.
WHEN I CAME IN TO CLAIM MY CAR THE BILL WAS
$1,888 DOLLARS THAT MEANT I JUST GOT A $1500 BRAKE JOB. WHEN I WENT HOME I CHECKED THE WARRANTY MANUAL AND NOTED THAT THERE WAS NO WARRANTY EXCLUSION FOR THE ROTORS WHICH IMPLIES THAT THE ROTORS ARE COVERED UNDER WARRANTY.
I CALLED LEXUS CUSTOMER ASSISTANCE AND THEY ARE TRYING TO MEDIATE THIS MATTER. I KEEP SAYING READ THE WARRANTY MANUAL. LEXUS INSISTS NOT EVERYTHING THAT IS EXCLUDED IS IN THE MANUAL. I STATED THEN HOW IS ONE TO KNOW. LAST CONVERSATION WAS THEY WILL GET ME THE
" VERBIAGE "
I THINK I HAVE BEEN HAD AND FEEL AWFUL. THE CAR A 2001 LS 430 ULTRA HAS BEEN WONDERFUL, BUT I THINK THERE MAY BE SOMETHING ROTTEN GOING ON HERE. ANY HELP YOU CAN GIVE I WOULD APPRECIATE. THANK YOU.
Jun 15, 2004 (1:31 pm)
Brakes and rotors are typically considered items that are used up under normal use, and are therefore not covered by warranty.
I *am* surprised that they didn't give you an estimate before doing the work. That may be covered by your state and local laws. Many of them require the garage to give you an estimate within a certain percentage of the final cost and to get authorization prior to doing the work.
I'd also ask them why they didn't turn the rotors (refinish them) instead of replacing them altogether, which is probably what they did given the cost.
I think you did the right thing calling Lexus for mediation.
Jun 15, 2004 (1:49 pm)
What Lexus dealer performed the service. if it is Rallye in Glen Cove or Lexus of Manhattan they are always very concerned about their relationship with Lexus HQ. I've never needed anything but normal maintenance on my cars but the one time that my tires were wearing badly last year Ray Catena called me with the news I needed new tires and quoted an all in price. I told them no thanks and took care of it myself. It's just plain business curtesy to quote the price before doing the work even if it is not the rule. I'm not sure of NY but in NJ you either sign an upfront estimate or have to agree to the price verbally before the work is done. I would think NY is the same as it is usually the benchmark for consumer buisness law and regs in the tri-state area. Plus I thought a lot of new rules were put in place because of the Sears problems uncovered a few years back.
#5937 of 8465 Re: 2001 Lexus 430 [ckennedy #5932]
Jun 15, 2004 (2:23 pm)
You are actually paying $36K for a $60,000+ car. That Lexus is every bit as good as the day your Brother-in-law leased it.
#5938 of 8465 Re: I THINK I HAVE BEEN HAD [barry5 #5934]
Jun 15, 2004 (2:33 pm)
I would think that if you have brought your car in for the regular service checks then the dealer is at least partially at fault for not noticing the brake ware that proceeded the roter problem. If the Brakes did not need replacing then it seems there is some other problem maybe a manufacture problem that caused the pitting....
Perhaps someone that is a lot more knowledgable then I can jump in about this...Is it normal ware if the rotors are pitted but the breaks are OK?
Jun 15, 2004 (3:12 pm)
Yes, It's always good to be quoted a price for whatever work you have done. I recently took my (wife's) '01 LS 430 for the 40k checkup with price quoted for that service. Then they wanted to replace the air conditioner filter. I was quoted $110 for this service. Since I was in a hurry I elected to schedule at a later date. In checking it out, I subsequently bought a filter for $30 and it took almost 5 minutes for me to install it. That 80 bucks saved can almost pay for 3 additional filters.
As to brakes, when I had my '90 LS, it needed brakes at 40k (had a sticking sliding pin) The price that Midas quoted was much less than the Lexus dealer and it included life-time warranty. I went with Midas and subsequently got two more brake replacements with no additional charge before I sold the car with 130k miles. Be warned, however, there are Midas dealers and there are Midas dealers; not all are of the same calibre.
It's easy to afford a Lexus or Lexi and keep them in tip top shape without breaking the bank.
#5940 of 8465 Barry
Jun 15, 2004 (5:55 pm)
I have had a similar unfortunate episode, except that mine ended happily. At my 60K mile service ($600-ish) I was informed that my car needed additional XXX more work than I had originally scheduled for an additional $1500. I simply asked to have a second opinion from another Lexus dealer, wherein it was confirmed that my car did NOT need the additional work. Suffice to say, that was the last time I took my car to that Lex dealership.
You are doing the right thing by contacting Lexus Customer Service. There is no way you should have been charged for such a huge cost especially since there was no signed authorization of a quote/estimate of work to be performed from you. You may have given a verbal assent to have the work done, but they needed to tell you what it would cost. That is NOT a sign of a good dealership. If I were you, I'd keep at Lexus corporate to make sure they provide you a refund, in full or in part. Don't relent, keep up the pressure, and if necessary, threaten with legal action.
Jun 15, 2004 (7:40 pm)
You might also click on post 5925 to 1) see if your dealer is a Lexus Elite dealer and 2) see if there is another Lexus Elite Dealer in your area.
I have to make a 200 mile round trip into the big city to see a Lexus dealer but You do it so infrequently it is worth the trip.
Jun 15, 2004 (8:32 pm)
Which area dealer was this? Care to share?
#5943 of 8465 I THINK I HAVE BEEN HAD, THANK YOU ALL
Jun 16, 2004 (8:16 am)
THANK YOU ALL VERY MUCH FOR YOUR RESPONSES, THEY HAVE BEEN HELPFUL AND UPLIFTING.
THE DEALER IS LEXUS OF MANHATTAN. THEY HAVE BEEN MY SERVICE AGENT SINCE I BOUGHT THE CAR. THEY HAVE BEEN IN THE PAST MODERATE AND RELIABLE. I AM QUITE DISAPPOINTED. THEY DID REDUCE THE BILL BY $350 BUT I STILL HAD A
$1500 BRAKE JOB. I ASKED WHY THEN DID NOT GRIND THE ROTORS? THERE RESPONSE WAS THEY WERE TO FAR GONE?
THIS MEDIATION EFFORT IS SLOW AND WITH PEOPLE WHO ARE NOT TECHNICALLY FLUENT. THE PROCESS IS SLOW. I SUSPECT THAT OUTCOME WILL CAUSE LITIGATION AND HAVE ALREADY CONSULTED MY ATTORNEYS [YES PLURAL]. THEY SEIZED ON WHAT LEXUS MEDIATION HAD SAID "THAT ALL THINGS THAT ARE EXEMPT FROM WARRANTY ARE NOT DESCRIBED IN THE WARRANTY MANUAL " THERE ARE OTHER EXEMPTIONS AT DIFFERENT MILEAGES ALSO NOT IN THE MANUAL.
LEXUS IS INDEED A WONDERFUL AUTOMOBILE AND PERHAPS THIS IS AN ABBERATION BUT I MUST ADMIT THE ICON IMAGE HAS BEEN SHAKEN.
AGAIN, THANK YOU AND I SHALL KEEP YOU INFORMED.