Last post on Jun 13, 2013 at 11:06 AM
You are in the Lexus LS 400/LS 430
What is this discussion about?
Lexus LS 400, Lexus LS 430, Sedan
Aug 05, 2002 (11:17 am)
Well, I do consider it worthwhile. I have found the nav very useful, if very occasionally flawed. But we've had this discussion before. More to the point, I dislike the policy change and what I perceive as price gouging. Even more annoying, I complained via email to Lexus customer svc. about these particular issues. The response I received was poorly written (though timely - only 4 hours from my msg being sent) and didn't really address my issues. I am copying it here:
"Thank you for contacting the Lexus Customer Satisfaction Department regarding a Navigation System update for your 2001 LS 430. I apologize that you have dissatisfied with the price of the update. I have documented your concern at our national headquarters.
The Manufacturer's Suggested Retail Price (MSRP) of the update disc is $499.00. As independently operated businesses, Lexus dealers may sell the update disc at a different price and will charge labor to install the disc. I apologize that an update must be purchased separately for each vehicle.
If you have any further concerns, you can also reach the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.
Customer Satisfaction Representative
#3182 of 8465 Universal
Aug 05, 2002 (9:55 pm)
It appears pretty universal that when folks bought a Lexus w/nav and the DVD was "old" the salesperson told the buyer that the next/first update would be free.
Is your salesperson still around and can you lean on him/her?
My voice can become very loud and angry in the showroom area on these issues and I tend to chose a time with lots of potential customers about.
#3183 of 8465 DVD Update -wwest, flint350
Aug 06, 2002 (4:43 am)
I had the same situation, with a good ending. I went back to my salesman, and he arranged for a free upgrade.
I recommend going back to the sales department for resolution, rather than service or Lexus HQ. They are the only ones who know what they told customers, and they should be willing to stand behind it. Service and sales are often separate businesses within the dealership (in my case they are even in different locations), and don't have the best insight into each other's operations.
I believe that the word on the change in DVD upgrade policy wasn't gotten out to the sales force, and many dealerships were honestly conveying the wrong info. In fact, when I brought this up, they were still saying the 1st upgrade was free.
Aug 06, 2002 (4:43 am)
re: creak: I got this when I first bought the car. The dealer took off the door panel and placed a layer of foam under the top side of the panel (bet. the panel and the door frame) and I have been creak-free for more than a year. Glad you are enjoying the car, and sorry you had so much trouble with the 7. That car is like a beautiful girlfriend who displays a few unbearable personality traits; she sings a seductive siren's song, but if your brain rules your, um, other parts, you eventually decide its not worth the trouble. Is that too harsh?
#3185 of 8465 how many 2001 DVD's
Aug 06, 2002 (6:32 am)
How many revisions/releases of Navigation DVD's were there in 2001?
Was there a 2001 rev 2 ?
Aug 06, 2002 (3:44 pm)
I believe there has only been the one update for the 2001 LS. It came out in late Spring.
Aug 06, 2002 (9:12 pm)
Hi all -- just started looking at a Lexus LS 400 for my wife. We are expecting our first little one in December, and we have to cut down on car expenditures. Anyway, I came across a 1990 Lexus LS 400 for $6300. It has 155k on it, but looks pretty clean. Anything that you would look out for on this one? I'm sure that with a car with this many miles on it, something will go at some point. Any questions I should be sure to ask the owner? Would you put your wife and child in this car? We live in MN, and the winters can be brutal.
I hope to get 2 - 3 good years from this car.
Thanks much for your time everyone.
#3188 of 8465 Dealer Trade-in/Wholesale Value
Aug 07, 2002 (4:29 pm)
I am considering trading in my 1995 LS 400 (80,000 miles/Vgood condition) and was wondering if anyone knew the wholesale value or what to expect (ballpark range) from a dealer on trade-in.
Aug 07, 2002 (4:53 pm)
Kelley Blue Book is on the web: kbb.com.
#3190 of 8465 nasdaqer
Aug 07, 2002 (8:43 pm)
Personally, I'd say that you should not go wrong purchasing an LS as it is a very fine vehicle. But at 155K miles, I am not so sure ! If your heart is in this car, pay the minimal cost to have the car inspected by a licensed mechanic for a full evaluation. That should hopefully help your decision making.
You'd get more help to your questions on the club lexus forum. Type this club in any search engine and it should get you into the site. Trying not to provide the link here in case it is against edmund's TH regulation.
Good luck with your car purchase.