Last post on Jun 13, 2013 at 11:06 AM
You are in the Lexus LS 400/LS 430
What is this discussion about?
Lexus LS 400, Lexus LS 430, Sedan
Apr 16, 2002 (2:18 pm)
Gee, I can't understand the complains about the $400 + prices being quoted for installation of the update of the 2001 430 LS. I just checked with the dealer that does my service work and his quote was $751.17 + installation and claimed that was a reduction from a price of over $1000. After a little discussion, the parts guy decided to check a little more and discovered that their latest price was only $499 + installation. My '98 LS 400 had 3 free updates.
I'll know where not to take my cars for service now.
I agree with flint, upgades are not needed each year. If there is enouugh resistance, the price shoud be considerably lower ($100 max) in another 3 years when I'll be ready. I hope Lexus is taking note.
Apr 16, 2002 (3:21 pm)
Thanks for all of the responses. I do run my own business and know the laws of supply and demand. I also know that customers do not like to feel nickel and dimed to death. That's exactly how I feel with this upgrade. I live in Los Angeles and unfortunately the map database was about two years outdated when I bought the car. My office, my parents house, my best friends house and several other streets do not even appear in the system. All of these streets are at lease five years old and appear in the Thomas Guide and on on-line mapping services such as Yahoo.
I think it is funny how Lexus sent out $50 American Express gift certificates when they had to make a recall change to the Lexus Link system as a "thank you" for the inconvienence... yet they want to charge us $500 for an update to the maps that were outdated when the car was purchased.
I think somehow they can find it somewhere in their profit margins to give out these upgrades for free... or at least at a reasonable cost. It's not like they are selling the NAV system for $200, it's a $3000-$12,000 option depending on the car. Prior to the 2001 NAV system, the first three were free. I also find it interesting that dealers are charging "labor" costs to "install" the upgrade. My dealer, Glendale Lexus, wants $150 for the install ($500 for DVD + $150 labor = $650 total). When I asked why they were charging over two hours of labor to hit "eject" on the DVD reader and put in a new disk I got interesting excuses. When pressured, the said "well, I guess you could just install it yourself." This whole incident had soured my feelings towards Lexus. I love my car and honestly like the dealership, but I am gravely disappointed how they are dealing with this situation. For a company that prides itself on customer satisfaction and proactively dealing with problems, they have faltered on both points.
#2691 of 8465 nav updates
Apr 16, 2002 (5:23 pm)
What do the all the other guys do re update pricing - everyone from MB to BMW to Infiniti to even Toyota itself now that it is optional on lower priced cars (excluding the TLC) like the Camry and Avalon? Anyone know?
Flint350 - This may be our first disagreement but I do see your point. To be honest i never even inquired about nav updates when I took it. Was it verbal or in writing?
#2692 of 8465 Custom vs. Ultra
Apr 16, 2002 (5:29 pm)
I hate to interrupt the great NAV discussion, but I wanted to step back and discuss what I learned when I compared these 2 models.
As a 3 time Lexus owner, I wanted to make sure that I go the car that I wanted. I actually thought that I wanted the Ultra. That cooler seemed so neat. But then when I really thought about it, I hardly ever have people in my back seat, and how often am I going to turn around and offer a beverage from my stocked bar in back.
As for the suspension. The Ultra uses "bladders" to control the ride. I talked to the service guy and he smiled and said, they are lot's of trouble. Even the 2001's have occasionally popped a bladder when it is really cold or hot. This can be a big problem. I also have small kids, so the back seat could be a baby seat blessing, but also an wasted extra.
I couldn't find a custom on 2001, but I picked one up for 2002. I really put it through the curves every day and it does just fine without the bladders.
My advice go with the custom and bring along your own cooler. More room in the trunk for the clubs.
#2693 of 8465 ljflx and flint350 -Nav updates
Apr 17, 2002 (3:25 am)
During the buying process I was told by my salesman when I asked that the first two upgrades were free. I was surprised when this entire thread on costs popped up. I also got the impression that this was the case for earlier LS's. Maybe some of the sales staff were not informed or didn't pick up on a change in policy.
It's possible the change in the Nav system is in response to any screw-up with the 2001. Don't they use the same system across several models in the product line? I remember from earlier posts the LX has a different player unit that can play movies, but it doesn't make sense for each model to be different. The new system just may have been due in 2002, just like the new ES.
Apr 17, 2002 (5:03 am)
about updates...I just LOVE this car. The nav system is so superior to the MB system (Ispeak from experience) that even several years without updates won't matter. Anyone without the Euro option that wants a lot better handling (without ride sacrifice), I switched the oem 225/60 16 tires for 245/55 16 Michelins (slightly stiffer sidewall, wider profile). The car looks great with these as well.
#2695 of 8465 nav and custom/ultra
Apr 17, 2002 (6:55 am)
On the nav, I - like stevestein - was told (not in writing that I can find) that the 1st 2 updates would be complimentary. We were all told that there would be 2 per year. And it was at least implied, that the car was so completely reworked for 2001 that it's technology was forward compatible, not limiting. So any changes to the nav in the 1st few years should be software upgradable. None of this has proven to be true. Not exactly in keeping with the "pursuit of perfection". And not very forward thinking.
As for the ultra/custom. Had the choice been available when I bought mine, I would have opted for the custom also. But I wanted the features that were only available in the ultra at the time (air susp, radar cruise). Customs didn't come along for quite a while and are still in limited supply. "Go with the custom" is only good advice if there is a custom to be had. Generally, there are none.
ljflx, we don't really disagree on this. It's just that the nav is a nice feature that I enjoy using and I feel a little betrayed by Lexus in the way they have handled this issue and the phone. In the overall scheme of things, they have pleased me so much, that I have come to expect much more from them than I have gotten on these two issues. But do I still love the car, you bet!
#2696 of 8465 flint/blehrlich
Apr 17, 2002 (7:04 am)
Flint350 - We think very much alike. Lexus sets the quality and service bar so high that minor problems get amplified. Some of these things wouldn't even hit the radar scope in MB and BMW given their problems. I tend to feel like Blehrlich about the nav.
Blehrlich - So glad you now understand our posts from a year ago. On the tires is the interior sound or ride compromised at all? I may follow your lead on this in the summer.
Apr 17, 2002 (7:40 am)
The interior sound/ride is not compromised at all. The handling is dramatically improved, and the car doesn't look like it's on stilts anymore.
#2698 of 8465 NAV Update - con'td
Apr 17, 2002 (12:27 pm)
Great idea about calling the Torrance customer service hotline about the exessive price for a software update AND charging 2 hrs labor to hit the eject button on the DVD and insert a new one. Perhaps if we all made a call to Lexus HDQ in Torrance they might get a clue. If anyone has the 800 number, please post it and we can swamp them with complaints!!!
I am especially bugged by this because I just got my 02 LS in January...and now have to shell out another $500 - $1000 (depending on how much the dealer wants to dig into their customer's pockets) for a lousy update that should have been included in the price of the NAV system in the first place. Thoughts?