Last post on Mar 09, 2013 at 12:02 PM
You are in the Nissan Sentra
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Nissan Sentra, Sedan
#1679 of 2065 Back order parts, no ETA, no loaner, where went customer service
Jul 23, 2004 (8:14 am)
I was wondering if anyone else has/ had this issue. I have a Nissan Sentra 2000 which I purchased new from the same dealer that my aunt purchased her car from and my gradmother before that. The dealer is family owned and so is the associated service center.
Well late June the car wouldn't start. the service center says it's the computer. The part hasn't come in for a week. The service center says it's on back order. Another week goes by and the service center has no ETA. They won't provide a loaner. I call nissan consumer. Another week goes by, no call backs, no loaner, no part ETA. So now it's a month later and Nissan tells me the ETA is Week of August 28th.
I have to pay out of pocket for a rental- for over 2 months- because the part is on back order.
Okay so it's only a Sentra but do they realize I will never buy a Nissan again? Does the service guys understand that I will never take the car there again or buy a car from them? I guess I just wonder what ever happened to customer service.
Does anyone have any ideas on how or if I have any way to get a loaner or recoup my costs for the rental?
#1680 of 2065 Polorized sunglasses
Jul 23, 2004 (11:48 am)
I used to work for a sunglass company about 4 years ago. having not been in the industry for sometime I really don't recall all the very technical information but while polorized sunglasses are sold for driving there were some serious issues. Issues such as the one you described as well as the ability to see water on the road.
Jul 23, 2004 (12:44 pm)
You need to keep calling Nissan customer service to state your frustration, and ask them if there is anyway they could aid you in your situation. Tell them that you have been very satisfied with their product besides this issue (even if this isnt wholly true). Ask them to meet you halfway, at least, on the cost of the rental car. Ask them how the backorder could possibly take so long. Ask them why/if a computer can be pulled from a totaled Sentra and installed (I have NO IDEA if this is even feasible, its just an idea) Is the OB Computer considered part of the powertrain warranty? If so, are you still under warranty?
hope it helps, good luck
#1682 of 2065 Brake Light Switch
Jul 23, 2004 (3:16 pm)
Just a warning guys. The brake light switch on my '03 GXE went bad the other night and I had no brake lights. I knew something was strange when the center brake light did not reflect in the back window wednesday night. Who really knows how long the lights didn't work, for I've been home on a job related injury since June 1st and haven't driven the car at night since then.
The service writer was very shocked that the brake light switch failed on a car with 12.8k miles on it. He ordered a new part and the mechanic rigged the bad sensor to work until the new part comes in from Jacksonville so at least I'll have functioning brake lights.
The fun of car ownership. Luckily Nissan is handling this as a warranty issue and my service writer is a pretty nice guy.
#1683 of 2065 Re: Back order parts, no ETA, no loaner, where went customer service [customerx]
Jul 25, 2004 (5:35 am)
If I recall correctly, there should be contact names and numbers in the documentation you should have received when you got your vehicle -- stuff like owner's guide/manual, warranty booklet, etc. -- that lists who you can complain to.
Supposedly in the documentation, Nissan states customer satisfaction ranks high in their mission and purposely lists company representatives at the regional, district, etc. level who you can contact to resolve the unfair and poor treatment you are getting from your local car dealer.
Like someone said earlier in this discussion, I encourage you and Nissan, the automaker, supposedly does, too, to voice your complaints and keep going up the "food chain" of Nissan management until the matter is resolved to your satisfaction.
#1684 of 2065 Brake Light Switch
Jul 25, 2004 (6:35 am)
The part finally arrived on saturday morning and had it put in saturday afternoon. All is well with the GXE now. Very relieved to have brake lights again.
Now, if I could only get the gas mileage up a bit, I'd be a real happy camper. I still am pleased with the way the car rides, very smooth with the 15" wheels on it.
Aug 02, 2004 (1:02 pm)
Because it's summertime, I started using the air conditioning on the 2004 Nissan Sentra 1.8S more regularly.
I noticed the A/C makes a sort of wet "gurgling" sound when it's in use and shortly after; this may be a silly question, but is that normal?
(The only reason I mentioned it or ask was I don't remember such a noise on the previous car I drove.)
Aug 03, 2004 (4:40 am)
I just calculated the mpg on my 2002 GXE 5spd. I was kinda disappointed that it was 20mpg. Granted, this was all in town driving and I do have a tendency towards hard (well spirited is probably a better word) acceleration, but still....
I just filled the tank and am now making 100 mile round trips on the highway, so pretty soon I'll have numbers on that too.
BTW, is it normal for the fuel pump to rn a few minutes after the car is turned off? I notice a whin coming from that location for a few minutes after shutdown.
#1687 of 2065 Re: Back order parts, no ETA, no loaner, where went customer service [ottomatic]
Aug 03, 2004 (6:12 am)
I just wanted everyone to have an update. I contacted all the #s in the manual- nissan consumer complaints & nissan BBB. Nissan consumer says "it's been escalated to the parts coordinator", all supervisors are out (really they said that to me) and the parts coordinator can assist. The parts coordinator says ETA is week of August 28th (over two months later). He says that he won't tell me if Nissan will pay for the rental ($ 250/ week) until the part arrives. they may pay they may not pay. He didn't have a manager to speak with me and now he won't call me back.
I've never in my life (well no I work for ATT and I've seen ATT miss treat customers like this). I am trying to get the car fixed so I can sell it and buy a new car. I really don't want to but I don't have any other alternative. I am afraid something else will happen. I certainly will not buy a Nissan.
#1688 of 2065 Re: Back order parts, no ETA, no loaner, where went customer service [customerx]
Aug 04, 2004 (3:30 pm)
Damn...that's no way for Nissan to treat customers, sorry to hear you've had such a miserable experience with the automanufacturer, but thanks for enlightening us.
If you haven't already and feel inclined to, you could try your local Better Business Bureau or state's Attorney General's office, who may be able to put some pressure.
I'm always amazed when businesses, companies mistreat their customers -- don't they know bad p.r., even word of mouth, is more damaging to them then they can imagine?...
Maybe your treatment by Nissan is an isolated incident; for other Nissan owners' sake, I hope so. But it's best if Nissan owners and drivers like yourself share their experiences, good and bad, so we call all learn from them....