Last post on Oct 08, 2012 at 4:35 PM
You are in the Dodge Intrepid
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Dodge Intrepid, Sedan
#1322 of 3457 Dishonest Car Dealer (redundant?)
Jul 17, 2002 (8:33 am)
just wanted to post a word of warning regarding WestOaks Chrysler Dodge in Thousand Oaks CA. we left there last night after a miserable experience and after the general manager told us that it doenst matter to him what his salesmen say to a customer, whether true or not!!! i couldnt believe it.
here is what happened. we went in on sunday to purchase a Dodge Intrepid. we made an offer and they came back with a very close counter. we said no thank you and left. the next day, the salesman called me back and said his manager approved it. i said great, we will be back tomorrow. the deal was a 2000 intrepid, still under factory warrenty, with an extended warrenty for an additional 3/36 with NO DEDUCTABLE, out the door for an agreed upon price. when we got there to make the deal, and i looked over the warrentee, i found that each incident of repair would have a 100 dollar deductable. well, after discussing it with the salesman and the manager, they agreed that the salesman miscommunicated (not with us)with his manager and finance guy. then they told me that it would cost several hundred more than we agreed upon. the GM was brought in, and he said "show it to me in writing", i told him i couldnt because we hadnt bought the car. we are here to buy the car based on the agreement we had with your salesman. the told me "the salesman miscommunicated with the manager and basically blew it". i agreed, and said, if it was his mistake and his miscommunication, you should honor what we agreed upon. and again, he said, "it doesnt matter what he said, show it to me in writing". i told him it was not a matter of legality and i wasnt trying to force them to do anything, it was a simple matter of integrity. he was totally adament, and even though he agreed it was there mistake, he would not come off the 300 dollars to fix their mistake and maintain their integrity. he even went on to say later and this is an exact quote "i guess this is good, because i dont want you as a customer. something will break and you will come in to have it fixed, and i won't do it"
i know we all throw ourselves into the lions den when we go to buy a car, but this was way beyond what i had ever experienced.
my advice, stay away from WestOaks C D of Thousand Oaks CA.
Jul 18, 2002 (8:21 am)
Any chance the Autostick will re-appear in the '03 ES as option or standard as in '01? I like that idea that the ES is now available with cloth (package 2DM, per Dodge "Build Your Own") as well as leather.
Jul 18, 2002 (8:37 am)
AS far as I know the A/S is still not in the 03 ES.
Jul 21, 2002 (6:45 am)
ottowrkr: The dealers might not be as great a sore point if the factory workers were a bit more interested in quality.
Jul 21, 2002 (7:35 am)
Amen! Although having read many a posts from Otto, it's clear that he is on the top end of better employees, but admits there are some who could still care less.
Yes, many dealers do suck, but the cars have to be assembled correctly and of proper quality in the first place before the dealer even has to get involved!
Oh, and I'm not talking like computer failures or anything supplier-related (but they should work to a high quality standard too!). But, things like misaligned panels, rattles, improperly installed components, etc., etc.
In today's day and age, there should be virtually no "learning time". So, in essence, the first car out of the factory should have the same high quality as they last car that comes out. Chrysler is getting monumentally better lately, but there's always room for improvement!
Jul 24, 2002 (4:13 am)
I agree, Chrysler is getting much better, the Daimler influence is starting to show, although with such a low starting point even with the German influence it will take some time to make an acceptable product. If only robots could take over more of the assembly many more problems would be solved.
Jul 24, 2002 (4:32 am)
it's ironic that the german influence supposedly has raised chrysler group's quality while mercedes has slipped...are the german's not influencing themselves anymore??
Jul 24, 2002 (7:29 am)
The problem with MB lately is that they're getting cheaper. Things like materials, build quality, etc., etc., it's just a lower grade than before. Remember MB's from before? They really were built like tanks, and it was very hard to find anything that wasn't vault-like on them. Go look at a 2002 E-Class or a G500 and you'll see what I mean.
That, and another weird thing. While some MB's were often a little sterile and hard-edged, and Chrysler was softer, more flowing, and had more seductive shapes, the roles now seem to be reversed. Look in a new SL500 at the more cushioned, easy flowing, warm interior, along with the more seductive outside. Then, go look at a new Chrysler Pacifica. More chrome, more metal, more German-like shapes and engineering.
It's a little weird, but just something I've noticed...
Jul 24, 2002 (7:44 am)
yeah, i think mercedes is getting dinged more on little niggling problems (wow, does that sound like chrysler of yore!) vs anything else.
personally i think the latest mercedes cars have lost that sort of germanic...solid as a rock look. i much prefer the bmws over the mercedes.
anyhoo, i also agree about the pacifica. when i saw the first pictures of the interior (especially dash) i was instantly reminded of what i consider a good mercedes interior to look like...
Jul 28, 2002 (8:20 pm)
The quality was improving before the MB take over, and has been increasing ever since. When the new joint cars, and trucks come out then we will see if the quality improves. You can not just say it is the assembly workers eather. Since most of the parts/ assemblies are preassembled the workers have no real part it it. The case in point (the dreded window motors) were actually imported from Japan) and the speed sensors (who knows where they come from). Robots like computers are only as good as their programers. Garbage in, garbage out.