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Sedans Audi A6 Audi A6
6896 messages, Last post on Aug 19, 2009 at 3:36 PM
You are in the Audi A6 Forum. Your Hosts are pat & karens
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Replying to: ealazarus (Mar 29, 2007 6:29 pm) Try to keep this situation in perspective though. I have a 4Runner that I purchased in 01. When I got it home it had a fuel leak on the hose that goes into the fuel tank. This was a pain in the rear to get fixed because the dealership had to order an entirely new tank. I didn't have my 4Runner for the next 2.5 weeks as they waited to receive a new tank. I have now driven the 4Runner 108,000 miles and have only made one repair since the fuel tank debacle (replaced a charcoal filter on the fuel tank of all places). My point is, problems arise on even the most reliable of vehicles, often when you first get them home from the dealership. Also, I don't believe they actually remove the bumper. They move it to what is called the "service position". They have done this for some time on Audis. I understand your concern, but this is not like replacing a damaged bumper. It is standard for changing a headlight on an Audi. Why it will take them all day is another question. They usually like to take your car and park it, then work on it when it fits into their schedule (which is annoying). I would insist that you want to bring your car in when they can actually work on it. I usually ask for this and the first appointment of the day and they accomodate me. The other issue is the fact that you are trying to get work done at a dealership where you did not purchase the car. Unfortunately, you don't have a whole lot of leverage when that is the case. It's not right, but that is the way it works at most dealerships of any kind. I try to purchase and service all of our cars at dealerships that are owned by the same family. When they know that they have all of your business and they want to keep it, they are motivated. Sorry to hear about your problems. |
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Thank you for the Great input. I owned an Advertising Agency in Southern California for 17 years that specialized in dealer's and dealer groups. The dealership that I went to where I did NOT lease the car gets paid the hourly rate from Audi to fix the car. It is almost like a "Customer Paid hours" job. This also gives them an opportunity to continue to get more Warranty work (I have a feeling that will be the case) plus the "Audi Care" package that I bought would allow them to make more money in the regular service of this vehicle. In addition, They could have kept me "Married to the dealership" and had the leg up on selling me the next one and making money plus doing all the service and making more money. At Fletcher Jones Mercedes in Newport Beach California, the service department brings in 150% of the monthly nut of the dealership before they even sell one car. In the service department the word is YES. Whatever it is ...YES. I guess the made my experience in leasing 9 Mercedes an exceptional one. I was told NO yesterday and as you said above, that reflects on the Brand. I am not a believer in Talking to district Reps etc....the dealers are there to make money and represent the brand. I gave them the opportunity to make X $$$ and they were shocked that I did not bow to them for the opportunity. They were shocked when I said to cancel the ordering of the part and that we would not be fixing the light. That is when I got the COLD shoulder. Sorry to say this on an Audi forum but this WOULD NOT HAVE HAPPENED AT FLETCHER JONES MERCEDES. So I will get it fixed. That will not change the ride. I will go for a week without being able to use the car after dark and I will be sure to make my next payment. In the buying part of this CSI I said that I was Extremely satisfied with the Dealer in San Antonio. When the Questionnaire comes in on this service, it will not be a good day for Roger Beasley Audi in Austin...I will only tell the truth. By the way, I tried to lease the car there and the salesperson didn't call me back. When I called the Sales Manager he had someone hop on it but I had already leased it in San Antonio. The J.D. Power and follow up reports from Audi on my service experience yesterday will get nothing but ZERO'S and I hope to get rid of the vehicle as soon as possible. To the gentleman who said give them a chance....I did. The electric company still wins when it comes to service....I turn on the switch and the light comes on. The dealerships all says "Service after the Sale" they never say whether it will be Good or Bad service. Yesterday I received Bad Service and it reflects (in my mind) on EVERY Audi and Audi dealership from here on out. A luxury car is no longer a luxury car when the dealership gives less, and in this case much less, than exceptional service. Thank you Elliot
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| In case anyone is interested, the Audi Music Interface (AMI) option available in 07 models that allows an MP3 player to connect and be controlled thru the MMI and sound system will be available for retro-fit to 05 & 06 models. According to my dealer, it should be available in July for about $300. The bad news is that it disables the satellite radio functionality, so you need to choose between your Ipod or satellite radio. I'm big into the podcasts, so I know which way I'm going... | |
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Replying to: ealazarus (Mar 30, 2007 6:40 am) I am NOT a believer in Consumer Reports, so having said that, I did note, when someone stuck it in my face that Mercedes has fallen to 36 out of 36 and that Audi has actually risen to #12 as I recall. My point, especially as pretty much a non believer in what CR reports, is perhaps to suggest this may be somewhat of a rare circumstance. That and $4 will get you a cup of Starbucks, I know. Yet, most troubling in your report is the dealer -- I could probably somewhat overlook a defective part (and it probably did pass inspection, etc.) Overall, my experience has been that the Audi cars we get here in the US keep getting better and better. On the other hand, I've never kept one out of warranty. But, I have had 28 of them and they remain on my list for the next time, even though I now am somewhat more convinced that there are some pretty good cars (even from the US) that may get my biz next time. Keep us posted. It would seem you may be in a situation where the cost to get out of this car could be REALLY PAINFUL, though. |
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....the more superfluous goodies you put on a car, the more trouble you ask for. This is one of those headlights that moves as you turn the steering wheel..Adaptive lights.....now that is a problem just waiting to happen. As for Mercedes being 36 out of 36......and Audi being #12....how do you think I would rate it as of this point in time? Yes, I have had many Mercedes and this is my first and last Audi......I can overlook the headlight going out at it is a part....like an electric window stopping or the seat not moving..... ....but there is a difference between, No Loaner (soup) for you as compared to Would you like a White or grey loaner? Now there is one other thingy to look at. after 31 years in the Los Angeles area, you see a lot of sophisticated dealers. Look at the leading Mercedes dealerships in the WORLD and you see Fletcher Jones and also HOUSE OF IMPORTS. As for Audi, you have Mike McKenna....all service oriented. Where do you think Roger Beasley Audi in Austin is on the CSI and sales totem pole. I think I had my expectations set to the Southern California standard.....but there is no reason for lowering my standards as I did NOT see the price tag of the car come down.....so why should my standards Regards Elliot |
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| Does the base Audi A6 come with rear obstacle detection or do you have to purchase the technology package for this feature? | |
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First tranny problem: when cold (Michigan) tranny will not shift out of 2nd gear for 1/4 to 1/2 mile. Second problem: Often when warm will not shift out of 2nd gear. Often when turning a corner hard, will drop into 2nd and not shift out. When this happens the only way to get it to shift properly is to turn off the car and restart. works great then. Dealer had it and could find no troubles. Even had it when it didn't shift for them and they still couldn't find the problem
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I had delivered a '07 A6 3.2 with Premium, Convenience, Technology, 18" wheeels and heated steering wheel recently. The catalog says the underseat drawers come with the Convenience package but I didn't receive it or a cargo net. The dealer said that it no longer comes with the car. They did get me a cargo net but has anybody else not received the underseat drawers when they ordered the Convenience package? I just have a lid that flips down under driver and passanger seats.  Thanks, J
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Replying to: allagaroo (Apr 16, 2007 11:55 am)
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Replying to: ricka1 (Apr 17, 2007 10:33 am) I certainly wouldn't get too worked up about having the drawer or just a "space"... |
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