Last post on Oct 23, 2013 at 3:46 PM
You are in the Audi A6
What is this discussion about?
Audi A6, Sedan
#343 of 6921 AUDI SERVICE
Oct 30, 2000 (5:03 pm)
TO MPUZACH AND STEVE BOLLINGER.
Thank you for your help.
I Picked up my A6 2.7 Sat and the Passenger side
window switch works fine. My salesman told me they reset the switch.
Steve, I wish you worked at my dealer.
My Question is, Why did I have to Bounce it back to them in the first place ??.
I Also had a Squeak in my back Seat, again they fixed it only after I Complained.
Some of the Excuses my dealer comes up with are so lame that they are Insulting.
Example: They originally they said the Squeak in my back seat was the back brakes engaging ????
Overall all my problems have been minor
and after 3-Days in a 1996 Volvo My 2.7 is a Dream Machine.
#344 of 6921 Dealer responsiveness...
Oct 30, 2000 (6:51 pm)
There seems to be some consistency to reports about lack of responsiveness by Audi dealers and AoA. If true it will bite them in the end because more and more potential buyers read these forums. When selling $40+ cars, they ought to fall over themselves to keep their customers happy. The best written warranty in the world is no better than the company support its given. I haven't had any real problems with my 2.7T yet (1100 mi.), but I do have a list of minor gripes that I expect my dealer to correct. If I have to put up with miserly service, I'll take my business elsewhere (BMW, Lexus) in three years. You'd think that a company that took so many years to recover from the Audi 5000 troubles in the 80's would have learned their lesson. We'll see.
Oct 30, 2000 (8:58 pm)
the Audi A6 Turbo Diesel Wagon yet? I drove one in Europe last month and was pleasantly surprised. Just wondered if anyone else had been over there and wants to share an opinion or two...
#346 of 6921 Audi Dealer Responsiveness
Oct 30, 2000 (9:08 pm)
I've had several issues which required my dealer's attention for my A4 and while they haven't always figured out straight away they have bent over backwards to take care of me. They even loaned me a brand new A6 which made me hope that they would never fix my A4.
#347 of 6921 also on dealer responsiveness
Oct 30, 2000 (9:56 pm)
tmayer1, glad your windows are operational again.
On to dealer responsiveness:
I do keep hearing problems such as are spoken on here, with dealers being reticent to fix or look at problems. Mine has been quite the opposite, asking if I have any complaints I want looked at each time my car is in. At times, they have been hamstrung by parts availability (still waiting on a radio), but they do mean well.
I wonder what makes a dealer take a particular stance either way? If your repairs are warranty repairs they actually make a profit fixing them, so I don't know why they'd balk at that. For really minor things like resetting your window system, it just seems like it takes less time to fix it than argue about it!
I've never had an Audi as a loaner yet (I get awful little cars), but otherwise the dealer has been as helpful as they could be.
#348 of 6921 The Gucci Treatment
Oct 31, 2000 (3:34 pm)
Usually, I just listen in here, but I may have something to contribute for once --
often, in a luxury car environment (Audi, MB, and so on) the people working on the car share some blue-collar resentment of the people who they see can "afford" such machines. They see that their customers are -- like all customers -- a mix of idiocy, arrogance, and irnorance (as well as many of the nicer qualities) and do what they can to exercise a moment of superiority over their custo ... err, victims. It must, for example, be frustrating to a mechanic who likes fine machinery to see it having troubles due to sloppy and inconsiderate maintenance.
I once had an acquaintance, a MB mechanic, confess over a couple of beers that they often "lost" parts orders or inserted additional minor problems (loose bolts, rattles, etc.) just "for fun" when a car was in the shop, especially when they perceived the customer as "asking for it."
I suspect that such attitudes may fester in a difficult working environment and may only disappear if the dealership owner makes a concerted effort to generate respect for the purchaser in his staff. My guess, in other words, is it comes from the top down.
#349 of 6921 More on dealer attitude
Oct 31, 2000 (5:36 pm)
I suspect that weak service is a byproduct of the "squeeze-blood-from-a-turnip" deal shopping so common now. With margins much lower than they used to be, dealers can't afford to "eat" non-covered costs to keep the customers happy the way they used to. Many years ago, I worked as a service writer at a long established Pontiac/GMC dealer near Detroit. It was common practice for them to cover repairs (to cars they had sold) that GM wouldn't, just to keep buyers satisfied. It worked too; they did a large % of new sales business to return customers.
#350 of 6921 High Speed Vibration
Nov 03, 2000 (8:17 pm)
I and many others on the Audiworld.com board suffer with the same high speed vibration in our 2000 A6 2.7T's. We have repeatedly had our tires balanced and rotated and switched out to no avail. We have been discussing a class-action suit. In the meantime, I would love to correspond with you directly about this. Please e-mail me at rfioravantiebglaw.com.
Just so we're clear, this is a vibration--a slight one--felt through the pedal and seat at around 65 mph, and which disappears at about 85 mph. Right?
Please provide more details about the arbitration.
#351 of 6921 For Steve B on Chains
Nov 03, 2000 (10:21 pm)
I have cable type chains and they are to fit less than snug so they can rotate around the tire slowly and not sit in one place on the tire and possibly damage tire.
#352 of 6921 re: Vibration & class action
Nov 03, 2000 (11:11 pm)
And just what would the class action be....being uncomfortable at certain speeds? I'm also on the Audi world board frequently and haven't heard about any injuries or deaths coming from the vibration. You guys kill me with the knee jerk reaction to sue...especially the scary words... class action. Funny, as you know (as an attorney), the only "class" that benefits financially from class actions are the attorneys!Obviously, the car shouldn't vibrate at any (reasonable) speed and Audi needs to fix it. Your remedies are already available, get them to fix it, pursue lemon law reimbursement or just sell the car! If Audi has built a lousy car, the market will take care of them eventually and they will lose their collective shirts. Personally, I hope not, because my A6 2.7t is the best car I've owned, with no more or less wrong with it than the Mercedes E class I owned before it. That said, I hope you get the vibration cured so that you can truly enjoy your fabulous car!