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#31 of 6896 Robertkmg by mosi1 Jul 28, 2000 (1:07 am)
I agree that your stat's lemon law should be consulted. Sounds like you may have a prima facie case. Replacement should be the least they should offer. In addition, I would push for some additional consideration. If your 2.7T was a 2000, I'd be looking for a 2001. If you didn't get the navigation option because it seemed overpriced, I'd get it.If you didn't get xenons, or cd changer or phone,etc. I'd get them. For no more out of pocket money on your part of course. You'll have to see just how far Audi may go to make you happy, but I'd make them work for it. After all putting you in the same position you would have been in if the problems didn't exist isn't good enough. Your inconvenience and mental anguish (frustration) require additional consideration of some type. Maybe they can come up with some smokin' financing deal.You won't know unless you try. If it doesn't work, there is always Small Claims Court in addition to your Lemon Law remedy.
#32 of 6896 Lemon Law by tubey Jul 28, 2000 (3:55 am)
I definitely agree with all of the lemon law advice you've received. In fact, a year ago when I was still "looking" I was looking mostly at used '98's. I found several in my area (Pacific Northwest)that - thanks to Carfax - I was able to determine were Lemon Law Buybacks. So we know that Audi/VW Financial for sure buys them back. Or they certainly took back a few of the '98 model year. I'd nail 'em. Don't know what state you're in, but most of them have very specific lemon laws.
#33 of 6896 Problems by robertkmg Jul 28, 2000 (12:12 pm)
Thanks for all of your comments. I have the number of the State Better Business Bureau for Autos (Maryland) and have prepared the necessary documentation for their review. Per their admission, the process is somewhat lengthy. As a result, I am making efforts to deal directly w/ Audi. What is most interesting is that the service advisors at the dealer in (suburban MD) have expressed their surprise that Audi has not already made the concession and swapped cars. The ultimate decision, oddly enough, rests w/ the Sr. Regional Tech Specialist who has met w/ me, driven my car and worked on it on two occasions. I am currently awaiting a call from him this am to try and get this resolved w/o having to call the BBB of Md. Alan, if you have specific knowledge of the Maryland laws, I would appreciate your comments. By the way; I am the guy that called you and left you a message at your office in Mass. some weeks ago on a totally different subject and left a reference to our mutual affiliation in Potomac.
#34 of 6896 Maryland's Lemon Law by mosi1 Jul 28, 2000 (1:30 pm)
Maryland's Lemon Law is codified at Commercial Law Title 14 Section 1501-1504.
#35 of 6896 Maryland Lemon Law by spoon2000 Jul 28, 2000 (2:26 pm)
The Maryland page of the Audi Lemon Law glove box booklet states: "Dear Purchaser or Lessee, If your new Audi does not conform to all applicable warranties during the warranty period, you may be eligible for a refund or replacement but you must first report the nonconformity, defect, or condition by giving written notice to us by certified mail, return receipt requested, at the following address: Audi of America, Inc. Client Relations, 2F02 3800 Hamlin Road Auburn Hills, MI 48326" When they talk about warranties the above blurb, it's safe to assume this includes not only the actual vehicle warranties, but the "warranty of fitness for a particular purpose" and the "implied warranty of merchantability" that are covered under the Uniform Commercial Code (which Maryland has adopted in large part). In a nutshell, these implied warranties mean that if you bought a car to drive and can't drive it for whatever reason (through no fault of your own) that your sales/lease contract is voidable. If I were you I would be certain to have complied with Audi's directives regarding reporting your problems in writing as described above. I would also politely inform the local Senior Regional Technical Specialist that you are going to deal from now on with headquarters and not with him. The comments of the service writers are very clear evidence that he's not handling your situation properly and that you deserve a new vehicle or refund NOW and without any further hassle or agony. You have been more than patient and deserve prompt resolution of your problem. The Senior Regional Technical Specialist is in the driver's seat on this situation, and you need to take control and force him to play on your terms. You are getting yanked around.
#36 of 6896 Maryland Lemon Law by mosi1 Jul 28, 2000 (4:11 pm)
I agree with spoon2000. However,I would also confirm that your dealer has complied with HIS notice requirements. The dealer must send, via certified mail, written notice to Audi of the "existence of a nonconformity, defect, or condition within 7 days when the motor vehicle is delivered to the same dealer for a fourth time for repair of the same nonconformity or when the vehicle is out of service by reason of repair of one or more nonconformities, defects, or conditions for a cumulative total of 20 days." A copy of the letter must also be sent to the Motor Vehicle Administration. If the dealer is in non-compliance, your leverage is even greater. Time to turn up the heat.
#37 of 6896 Robertkmg by andys3 Jul 28, 2000 (4:25 pm)
What dealership in Maryland are you dealing with? I'm very close to buying a 2001 A6 2.7T (next week or two) and live in the Baltimore/Washington area. Have talked to a couple of dealers in the area, but if one is to be avoided because of poor service, I'd appreciate a heads up. Also, the dealers seem to be all singing a $2500 over invoice tune around here; has anyone IN THIS AREA gotten a better deal on a 2001? Thanks in advance.
#38 of 6896 Re: #36 by spoon2000 Jul 28, 2000 (5:11 pm)
When I ordered my 2000 A6 4.2 last spring, the bids I received (via the CarBargains service at http://www.carbargains.org ) in the Washington-Baltimore area ranged from a low of invoice + $1500 at Len Stoler in Owings Mills, MD to a high of MSRP (i.e. invoice + $5500) at HBL in Vienna, VA. I bought at FSK in Frederick, MD because they offered the second lowest bid at invoice + $2000 and I didn't want to drive all the way to Owings Mills. I'd say invoice + $2500 is a fair deal in the Washington-Baltimore area given what I hear is increased demand for the cars, given that it's the beginning of the 2001 model year, and given that luxury sedans in general are so in demand around here, etc.
#39 of 6896 Dealers by robertkmg Jul 28, 2000 (5:34 pm)
I leased my car from Rockville Porsche Audi. I have no complaints w/ the sales or svc. departments. As a matter of fact, the svc. advisors have been pretty supportive and responsive. I got (what was,at the time) a very good lease in comparison to others in the Wash/Balt. area. Their price was actually lower than CarsDirect.com. The svc. advisor has spoken to the Sr. Tech, as has the dealer GM. Both called me back to advise me that I will be getting a call him the Sr. Tech this afternoon, and that I should be very forceful w/ him, as they have both offered their supporting opinions. The next chapter is about to unfold.
#40 of 6896 2001 A6 Pricing by kyee001 Jul 29, 2000 (1:51 am)
I looked around the Baltimore Washington area and the best price that I got for a 2001 A6 2.7T was $1200 over invoice at Valley Motors. This car was ordered to my specifications on June 9 for delivery sometime in September.

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