Last post on Oct 23, 2013 at 3:46 PM
You are in the Audi A6
What is this discussion about?
Audi A6, Sedan
#1161 of 6921 Service at a dealer other than where you bought your car
May 16, 2001 (6:53 am)
If your dealer has the philosphy of SALES THROUGH SERVICE, you will get good service no matter where you bought your car.
As has been noted in previous postings, every dealer is different. A friend of mine bought his car here in Ohio and has since moved to Texas -- he feels he is getting good service at his "adopted" dealership and will probably buy his next Audi there.
Conversely, one of my co workers bought his Audi at the exact same place I bought mine and is unhappy with the dealer's service dept. The same people give me great service and he claims that his service, while friendly, has been fraught with taking the car back time and again for the same issues. I have had to return once or twice for services that were incorrectly performed -- but I have found the overall experience meets and sometimes exceeds my expectations.
Funny, the guy that has issues with the local dealership (on his 1998 A6 2.8q) had a Buick LeSabre previously -- and he claimed that American Car dealerships are "rip offs." Maybe it is personal.
In any case, you can see that the experiences even within the same dealership can vary. I would not think that dealer B would treat you less professionally because you bought your car from dealer A -- most dealers, in my experience, want to "win you over."
May 16, 2001 (7:22 pm)
I am looking to purchase my first Audi in the upcoming month but I am having trouble on deciding which to get, A 1998 A8 with 50-60K miles or an 1999 A6 with 30-40k miles. The A8 is bigger more luxiourus, etc, etc but the A6 is newer and has less miles. Would anyone that has had one or both of these give me hand on which to get?
#1163 of 6921 Adding to above message
May 16, 2001 (7:48 pm)
Anyone had first hand experience with a 1998 lexus LS400? It has the Nav, which the two audi's im looking a dont. Any suggestions on the best buy here? The LS would have about 50-60k miles on it
#1164 of 6921 A6 2.7T Oil Consumption
May 17, 2001 (3:40 am)
I would like half a dozen reply on oil consumption. I have a 2.7T which begins burning oil at 3000 miles and is a quart low by 4000. The service department tells me this is "normal".
How are other 2.7T's doing oil wise?
#1165 of 6921 2.7T Oil consumption
May 17, 2001 (8:39 am)
My 2.7T has about 6,500 miles. It has always burned little or no oil. This seems unusual. Most seem to burn some, or a lot of oil for the first 5K to 10K, based on many posts I've read.
May 17, 2001 (11:14 am)
Its all up to you the A6 and A8 are very nice cars the A8 is aluminium for lower weight. would recommend quattro the A8 has it, depends on a6 model. when your that close it is up to what suits you best.
#1167 of 6921 1998 A6
May 17, 2001 (5:58 pm)
A NIGHTMARE. IT TOOK THEM 2 YEARS TO FIX THE FUEL GAGE. THEY KEPT DENYING THERE WAS A PROBLEM. BLAMED IT ON AMERICAN GASOLINE-YES THATS HARD TO BELIEVE BUT ITS TRUE. FINALLY HAD RECALL LAST YEAR. THE SERVICE IS AWFUL-LIKE THEY'RE DOING YOU A FAVOR BY FIXING YOUR CAR. OH AND FREE MAINTENANCE FOR 36 MONTHS EXCLUDES TIRE ROTATION. THEY CHARGE YOU $12-VERY CLASSY. ONE MORE OF MANY THINGS I CAN TELL YOU-TOOK THEM 6 MONTHS TO GET ME A NEW GLOVE BOX SINCE IT WOULDN'T OPEN. THEY FINALLY GOT IT RIGHT ON THE THIRD TRY. I COULD GO ON AND ON BUT I WILL SPARE YOU.
May 17, 2001 (8:42 pm)
I always wondered why Consumer Reports didnt recommend The 1998 A6. Now I know. Has anyone had problems like this with their 99 A6's or their 1997 or 1998 A8's???
May 18, 2001 (5:50 am)
My 98' A6 has actually been relatively trouble free. It's been posted all over this board, but service varies GREATLY between dealers. I purchased my cars through a wonderful Audi/Porsche dealership and they really know what service means. They have made all the difference and even though there have been more problems than I would like to see, each one has been addressed and repaired based on my timetable and none were so severe as to distract me from the joy obtained while driving this car.
A friend had a '97 A8 and other than some problems with warping rotors, the car was pretty trouble free. All of the 4.2 A6's are using the same engine, so Audi must have felt that it was worth keeping.
My '00 A8 has been a gem. I am getting ready to get rid of my A6 next week, and while I'll miss it's cleaner, newer look, you can't beat the performance of the A8. I also needed a little more room as I'm usually taking clients out with me. An A6 4.2 had less space in the rear (lack of bench seat), so it made my choices limited, as I was definitely sticking with Audi.
Having said that, I would be a little concerned with mileage, as these cars, while wonderful to drive, can be expensive to maintain, but not out of line with any competition (MB,BMW). These are not Lexus and Acura's, they do require attention and service, but,IMHO, reward their owners with superior handling and performance.
May 18, 2001 (5:52 am)
The MESSAGE was very troubling to read -- and more troubling certainly to have "lived through."
Yet and however, I would still contend that this kind of service (#1) and product (#2) "issues" are #1 dealer specific and #2 stastistically rare (although any experience like this should be unique, but sadly probably is not -- and is certainly not limited to Audi or "European" brands).
You have several choices -- no matter what you should contact Audi Owner Loyalty here in the United States:
Ms. Carol Glynn
Audi Brand Loyalty Manager
3800 Hamlin Road
Auburn Hills, MI 48326
My suggestion is to tone down the delivery but not the content of your message -- Ms. Glynn has been with Audi for many years and this is -- however difficult -- part of her responsibility.
She has been very gracious and instrumental in facilitating "resolution" of issues with the Product.
My other suggestion is to "vote with your dollars."
Finally, my editorial opinion:
Audi has had such a remarkable "comeback" from the near dead (i.e., Unitended Acceleration) that -- while hardly a justification -- dealer quality has become spotty. Unlike Lexus -- which established a dealer network from the ground up -- Audi supported many of its dealers through the dark days after the 60 minutes piece on the Audi 5000. Some of these dealers, IMO, would never pass muster if they were "applying for a NEW franchise."
I will not repeat, at this time, my overall outstanding dealer experiences since 1978 -- but I assure you there ARE professional Audi dealers in the US.