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Toyota Prius, Hybrid Cars
Sep 17, 2001 (5:36 pm)
I would like to know if anyone has run into the problems I have with my Toyota dealer. I went to him this past May to place an order for the Prius. The sales person, did not know how much it would cost, what options if any I could get or when the car would be here.
I placed the order on the 25th of May and found out that the 2002 models started on the 28th of May. My sales person only knew of any info on the Prius when I showed him what I had down loaded to my Palm unit. I called him about 4 weeks ago and asked him to verify what year I would be getting since the order was so close to the change date. I received a phone call that says that the consensus of the dealership was that I would be getting a 2002 but he did not know what accessories I would be getting. I originally order a cd player and cruise control which I was told had to be installed by the dealer for about $550.00. To date, I still don't know when the car is coming or anything else, I do know that we had to change the color of our car. This was 4 days after the order was placed.
Has anyone run into this lack of knowleged by your sales people.
#748 of 1489 Sales People with lack of knowledge
Sep 19, 2001 (5:27 am)
I went to the nearest Toyota dealer last May to order the Prius. This sales person and his co-workers had little if any information on this car. Fortuently I had, and down loaded Edmund's info to my palm pilot. I went ahead and ordered the car on the 25th of May. On the 28th of May Toyota started taking the orders for the 2002. Today is Sept. 19 and all I have received from Toyota is an owners manual for a 2001. I have been in contact with the sales person and he said that by a group agreement of his co-workers I should be getting a 2002. I had already informed him that I wanted to cancel the order and put my order for the 2002 since it had all the extra's I wanted. They were going to charge me $550.00 to install the cruise control.
I would like to know from the Prius owners if their sales person had any more knowledge of this car then mine did.
Sep 19, 2001 (6:11 am)
Unfortunately, your experience is not unique. It is quite possible that you will end up with a 2002, but if you do, it will be equipped exactly as your order for the 2001 meaning no cruise control. Our dealership had a ton of 2001 orders in May and many of those have moved into the new model year since Toyota was not able to ship enough 2001s to fill the orders. This isn't a bad deal for the consumer since the price didn't increase but it does mean you are still getting one without some newly available features.
For others thinking about an order, I will repeat advice I have given before. Shop for the right salesman and dealer. This makes all the difference in the world. There are numerous horror stories of ill-informed salesmen making this much more difficult than it needs to be. If you lack confidence in your salesman's ability to process the order correctly, find another one. Don't put your money down until you find one that knows his stuff.
Sep 19, 2001 (10:06 am)
HER stuff, Cliffy.
Sep 19, 2001 (10:25 am)
Oops. Sorry ma'am. I stand corrected as usual.
#752 of 1489 Sales People with lack of knowledge-UPDATE
Sep 19, 2001 (4:45 pm)
Just an up date to my previous post. I called the salesman today and he said my car should be in sometime with in the next 2 weeks. Accordingly, he said that is when it should reach port. When asked which port, he didn't know.
I got my PR number from him and called Toyota's customer service department. Here's what they said.
They car was built in July, remember I ordered it at the end of May. The delivery is something like 3 to 4 months AFTER it is built. This places the time some where between Oct and Nov. They couldn't tell me what year as there has been no VIN number assigned the my car yet. The port is LA Beach and the vehicle will be sent either by rail or truck(?). They still don't know what is going on.
Unfortuently, I had check with several dealers nearby and this was the only one that was dealing with the Prius.
I will look at the car when it gets here and I will probably turn it down and reorder a 2002 with all I want. I just rechecked on the options and the one's I want will cost me less then the $550.00 for just a cruise control being put in. The vehicle I have now has no problems other then the gas, so if I keep it for a few more months, I will still be ok.
Cliff, thanks for the feed back
Sep 19, 2001 (5:55 pm)
If there is a car that was not yet assigned to you... and it has no VIN# then it is a 2002 model already. There really is only a slim chance it might be a 2001. Matter of fact, I'd bet the farm it's a 2002.
To cancel and re-order in your state (TX?) is a 4-5 more month wait. This might be what a lot of salespeople unschooled and unskilled with Prius are not telling you, unless you have yet to ask them if a cancel and re-order makes a large impact on your obtaining a car. Shame that every single dealership can't just assign =one= person who knows their stuff, internet and otherwise, to handle Prius.
#754 of 1489 To relentess
Sep 21, 2001 (4:04 pm)
Yea, I know about the delay. The sales person told me about it before I originally put in the order. I also found out about it by having read a lot of this chat board on the Prius. I have no qualms in waiting another 5 months to get what I want and to save money in the long run. I realize that there is a $2000 rebate on my taxes for the federal and I am trying to find out about my state, which, by the way currently happens to be New York. Long story about the Texasowl, but I did live there for 20years..
Anyway, have a nice day, or weekend.
#755 of 1489 FOR CLIFFY 1: a question????????
Sep 26, 2001 (5:22 pm)
Have you ever handled transfer of a prius order between regions? That is, if I move from TN to Idaho, 2000 mi.or so, in Nov. and car is supposed to arrive in Dec./Jan. [Aug. 2 order date] it would be most impractical to try to finish order back in TN at that time. Called the National Assistance Center and they referred me back to the dealer??? Thanks for any info you could provide!
Sep 27, 2001 (6:39 am)
I was recently discussing the Prius with a mechanic friend of mine and he said that they just had one in the day before for new tires. He went on to say that he found out the tires are experimental and that they could only be purchased from Firestone and he had to give the customers name, mileage, and VIN number to be able to order them.
Does anyone know of this or was I being BS'd to?
Thanks for the feed back.