Last post on May 23, 2013 at 6:30 AM
You are in the Dodge/Plymouth Neon
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Dodge Neon, Plymouth Neon, Sedan
#973 of 1773 HeadGasket Maysayers....Plus I tip my Hat to Chrystler
Jun 28, 2002 (7:33 am)
I mentioned up several posts about a headgasket problem that seemed inherent to the early Neons. I had just sold my '95, used, to a neighbor in 1999 with 32K and a month later he had to replace the head gasket for $500. I told him to try to work something out with what was then a Plymouth dealer...he said he would but I recently found out he did not. Just recently (2002) I saw a great deal of info on the internet about premature headgasket failures on early Neons. I posted here for more info but there seemed to be a bit of denial of the problem.
I contacted Chystler for my older neighbor and with out batting an eye they agreed to to refund $400 of the $475 repair bill under a 'good wiil' program. Since the issue of whether or not his head gasket was repaired with the 'new' re-engineered one or another defective older one was in question I asked what would happen if the current gasket should go in less than 30K miles or so. They told me to call back at that time and perhaps another accomodation would be in order.
All this tells me:
1) There was a definite Headgasket problem....likely should have been a recall.
2 Chrystler seems to be in a pretty magnanimous mood with their customer service these days. I tip my hat to them!
Jun 29, 2002 (9:15 pm)
That is sweet! I've always thought if push ever came to shove Chrysler would always bend over backward for me, but it seems others don't always get the same treatment. Maybe this is just a good example of you get courtesy from courtesy. Chrysler is certainly not afraid to issue recalls (compared to somebody like Toyota) and they issue them at the drop of a hat. They are not trying to hide or protect a reputation like Toyota. The difference being that recalls are almost always needed for safety, and the headgasket problem could not be considered safety under any stretch. They did do this "good will" or extended warranty you encountered, and this is the same thing GM did with the early quad 4 motors and Toyota did with their early 90's v-6's. No reason to tear apart all motors when you can just fix the ones that fail, as long as it's not safety related. Technically they don't even have to offer an extended warranty as when you originally purchased the car you agreed to the terms that were in place, and there was no guarantee that the headgasket would last longer then 3 years or 36,000 miles. I agree Kudos to Chrysler for going above and beyond.
#975 of 1773 1995 Neon head gasket
Jul 01, 2002 (10:36 am)
I have a 95 neon with 77,000 miles. It has been leaking oil on the ground for several months. An independent mechanic I use looked at it and said it looked like a head gasket problem which he would fix for about $400-$450. I called Chrysler customer service, but the lady said she was aware of the problem and didn't know if Chrysler would pay for the fix. She did say to take it in for diagnosis and she would set up a case number so a district rep could evaluate the claim. Since they will probably charge me $50 to diagnosis the problem, I don't want to then hear sorry, but we can't help you. I would like to know if anyone has recently had Chrysler fix this problem with only a $100 deductible.
#976 of 1773 Headgasket & Weird Stalling
Jul 22, 2002 (9:51 am)
My 2000 Neon (which actually rolled out of the factory January '99) had to have the headgasket replaced at 60K, after a serious failure--it dumped all the oil on my 20 mile commute home. Luckily, but the time I figured it out, I was a block from home, and there was no damage to the engine. The repair was covered under my extended warranty. It's interesting to hear this is a common problem...
My newest problem is the car trying to stall when the air conditioner is on. It's particularly bad in reverse. When the AC is off, the problem seems to go away. It's almost like there isn't a steady intake of oxygen or something is clogging the fuel supply. Any ideas or similar experiences?
#977 of 1773 Re: Weird stalling...
Jul 22, 2002 (10:35 am)
It would make it alot easier to diganose the problem if the Check Engine light came on. Even if it only came on briefly or flashed, the computer would "hold" that code and the dealer could find it. If it were the oxygen sensors, the CE light would come on.
#978 of 1773 2000 Neon and head gasket problem
Jul 22, 2002 (11:27 am)
are not typical.
It is well known design/(cheap)execution issue from 95-99. I might be mistaken with ending year.
#979 of 1773 Weird stalling, PLUS...
Jul 26, 2002 (3:03 pm)
If the check engine light flashed, I never noticed, but I'm sure they'll run a diagnostic anyway.
My new problem (as of lunchtime today) is that it WON'T START!!!!! I'm absolutely sure it's not the battery or the alternator (plenty of electricity to peripherals, and no tell-tale "click"). I turn the key as far as it will go and...NOTHING. Maybe an ignition problem? Or a short?
I'm going to have to have it towed to the dealership. Hopefully the problem is covered under my extended warranty, and the towing will be covered. Any ideas would be helpful... I'll post the results when I find out. $%#$%!!!!!
#980 of 1773 Head Gasket & Assistance
Jul 26, 2002 (9:05 pm)
I took my wife's 99 Dodge Neon to a local shop to have an oil change Thursday and they informed me that the head gasket was leaking. He said that it would cost around $900 to replace, but he said they have seen this on Neon's probably 100 times over the years and that I should contact Chrysler to see it they would help. He said he had heard of them splitting the cost with customers. The car has 57,000 miles and is way past the warranty period. I drove it straight to the dealer that we purchased it from and told them of the leak and that I understood that this was a common problem with Neons. The man at the service department admitted that there have been problems, but that they would only cover it if it occurs in the first 3yr/36,000 period. I then called another dealer and they suggested that I call Chrysler. I called and within seconds I received a "Case #". The man on the 800 line also called the dealer that we bought it from and informed the service department of our case #. He then instructed me to call the service department to schedule an appointment. I had to authorize the service department to "tear it down" at a minimum cost of $250. They said that after they took it apart they would report what they found to Chrysler and then find out what "assistance" if any Chrysler would provide. I was a little leery of this, since it would be after they had it tore down before I would find out if and how much "assistance" they would provide. Well, they called back and said that we only had to pay a $200 co-pay and that Chrysler would cover the rest. We decided to have the timing belt changed while they had it torn apart and this saved us money also. They said the normal charge for a timing belt change was $353 and they are doing it for $190. Of course with a leaky head gasket, we are also having the system flushed. We have to pay for the flush, $129.95. The original service man quoted me $950 and now after a very short phone call I only have to pay $200.
I apologize for the long message, but wanted to pass this info along to others. I have a friend who works for Chrysler and he did not know to call and he recently paid for the repair in full himself.
It should never have happened, but at least they helped. Good luck to all with this problem and always remember to buy the extended warranty with a Dodge. I know I will if I ever buy a Chrysler product again.
#981 of 1773 Headgasket problems..
Jul 28, 2002 (11:10 am)
I thought Chrysler had something going on where you just had to pay $100 for the replacement headgasket, because it's a known problem? There might be some posts further back in this board, but I know I read it somewhere. Worth looking into.
#982 of 1773 No Gas , No Miles, Is It Hot or Cold????????
Jul 29, 2002 (12:21 am)
I have been informed of my head gasket problems and i am not to happy. But I also have a problem with a non working speedometer, gas gauge and radiator gauge. Any one experience this????