Last post on Aug 29, 2013 at 2:54 PM
You are in the Chevrolet Impala
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Chevrolet Impala, Audio, Sedan
#1566 of 1571 2012 LTZ Radio issue
Jan 22, 2013 (9:18 am)
I've been reading a lot of the posts here on the fading in and out of the stereos in the Impala. I have the same issue...have had it into the dealer four times...and they still can't figure it out. They tell me that they don't hear what I'm heraring. They've replaced the stereo...they've supposedly checked the antenna wiring..they've replaced the antenna module...and is still has the same problem. I haven't seen where any models past 2007 have had this issue? If you have...have you found a way to correct it? This fading in and out is really driving me crazy! Need to find a solution or get rid of the car!
#1567 of 1571 Re: 2012 LTZ Radio issue [billz1967]
Jan 22, 2013 (10:35 am)
Have you been in touch with Customer Assistance regarding this concern yet, billz1967?
If you would like for us to check into this further for you, please email us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
#1568 of 1571 Re: 2012 LTZ Radio issue [gmcustsvc]
Apr 25, 2013 (10:52 am)
Sarah, sorry I didn't see your message earlier..but, I have had it to another dealer, Jim Butler Chevrolet in Fenton, since the last post. They replaced the back glass with the antenna in it, replaced the amplifier again, and replaced the coaxil cable. None of which corrected the problem. Jim Butler said that GM has closed the case and I would have to talk to someone in Consumer Affairs. They gave me the number 1-800-222-1020. I have to talked to two people at GM Consumer Affairs, Terrance on 4/10/13 12:15 pm, and Amanda 4/22/13 11:00 am. Both times I was told that I would hear back from a District Specialist of GM within 24 hours. As of to date...I still haven't heard back from them. This problem with the stereo has become a complete and utter nuisance! My brother has the same car, a 2012 Impala LTZ, and has never had any issues with his car. He's the one that talked me into purchasing my car. I wish I could say the same about my car. I have owned many cars through the years and have NEVER had a problem like I am having with this one. I would sincerely appreciate a call from the District Specialist, as promised, and would like to get this problem resolved once and for all. I have waisted way too much time on this issue. Thank you for your immediate attention to this matter. If you wish to contact me, you can do so by emailing me at billz1967yahoo. com or at bclickcustomhomesbcglobal.net..or..you may call me at 314.402.0089. The last four digits of my VIN# is 1521 Regards, Bill
#1569 of 1571 Re: 2012 LTZ Radio issue [billz1967]
Apr 25, 2013 (12:51 pm)
I've responded to your post through email. I look forward to your response.
GM Customer Care
#1570 of 1571 2012 chev impala ltz radio
Aug 29, 2013 (11:42 am)
wondering what the resolution to the radio problem was as i also have this issue with my '12 impala ltz. the local dealer replaced the radio but still terrible reception
#1571 of 1571 Re: 2012 chev impala ltz radio [chillydog]
Aug 29, 2013 (2:54 pm)
I'm sorry that you're still having poor reception even after the dealership replaced the radio. If you'd like for us to try and help with this situation please contact me by email. I can be reached at socialmediagm.com [attn Amber].
GM Customer Care