Last post on Aug 29, 2013 at 2:54 PM
You are in the Chevrolet Impala
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Chevrolet Impala, Audio, Sedan
#1222 of 1571 Another Dissatisfied Customer
Apr 05, 2006 (11:29 am)
Hi everyone: I just recently noticed your talk forum on the 2006 impala ltz radio hiss problem. Let me tell you,it's driven me crazy since i took ownership on 11/01/05.Been to the dealer for the re-programming tsb's and yet the problem still exists.Contacted customer service dept. at chevy and they have no answers but to say that it may take some time to validate a new design of what piece of the system they would not say.Also have made a complaint with the BBB Auto Line about this matter.They are supposed to contact chevy directly and look into the problem.I recently visited my dealership again and tried two other 2006 impala's with the bose system and both did the same thing.I am starting to get really pissed at this problem because if you pay for a premium sound system,thats what you should receive.I have a 2005 Silverado that i had purchased new in april of 2005 with the bose audio system with x-m and on-star,and i have no complaints about it.This hiss problem seems to be on the so called black-tie audio system with bose option exclusivley.Also have contacted bose via e-mail twice.The first contact was replied within 48 hours saying that the notify there engineering dept. about the problem and would get back to me.That was on Dec.03,2005.In Feb. 2006,I e-mailed them again asking why i have not heard back from them in two months,but have not got any reply yet as of April 4,2006.Something's fishy here.Either they know the problem exists and are not going to do anything about it,or they do not have an answer on how to fix this problem.Anyway,just wanted to share some info on my personal experiance on this matter.If i here anything new,i will share that with everyone just as soon as i get it! ">
#1223 of 1571 Re: Another Dissatisfied Customer [pete57701]
Apr 05, 2006 (4:28 pm)
Thanks for the info, Pete. I agree fully that this is unacceptable. Unfortunately, there aren't a large number of us who are dissatisfied with the system; just read through the posts. Thinking positively, maybe if there are only a few of us complaining, GM may make things right with us since it wouldn't cost as much. Those who are satisfied with their "hissy" stereos can keep them.
At least the service department I've talked to acknowledges the problem although they consider it normal since they all do it. Sad thing is, I didn't even test the stereo when I test drove the car. I made the false assumption that a Bose system would be top of the line. I'm as angry with myself as I am with GM. But, I think our only hope is to talk to Chevy or GM directly. The dealerships can't reengineer the sound system. They can't fix something that isn't "broken."
#1224 of 1571 Re: Another Dissatisfied Customer [quietpro]
Apr 06, 2006 (10:15 am)
I must say that the fact that there are very few of us talking about or even acknowledging the hissing noise has been quite odd to me, but anyway. Yes, I agree with having to talk to Chevy directly, rather the Chevy Impala engineers, before anything will be done. I have been to the service centers with no luck and every time I call Chevy directly they tell me to go to the service centers. Its a 100% run-around. Thanks for the update and sharing of the experience. I agree with quietpro that maybe if we complain enough in these little forums that maybe it will help.
#1225 of 1571 Re: Another Dissatisfied Customer [ibaswimmer]
Apr 06, 2006 (7:05 pm)
Maybe it would help if someone starts maintaining a list of annoyed drivers, that the more vocal among us can use when talking to Chevy. If someone makes a lot of noise with Chevy and says I have a list of 30 other owners with the same problem, maybe it will get more attention. I'd be glad to maintain this list, but I'm not much of a noise maker.
Also, there very well could be more annoyed people out there just watching this thread for a resolution and not posting. It would be nice to see if there are more of us out there.
#1226 of 1571 Re: Another Dissatisfied Customer [scauer]
Apr 07, 2006 (4:38 am)
That's a great idea of letting GM know about all the people complaining. I have actually been keeping these forum posts in a word document with the intention of passing them along to GM. I'm thinking it is probably about that time considering I have 17 pages worth of information for them to peruse at their leisure
#1227 of 1571 Re: Another Dissatisfied Customer [ibaswimmer]
Apr 07, 2006 (4:55 am)
Are there any folks out there reading this that have the skills to build a web site for this issue? Edmund's is a great site but I found it by accident. I'm sure there are others out there with this complaint and they may be Google searching for help with their issues. If someone creates a web page, all the major search engines would likely route people to it. We could then develop an electronic petition. Any takers? I could probably get smart on the process and do it but I know there are lots of people out there with extensive web page design experience. Another way that would be easier but less effective would be to email all the folks talking about their Bose issues on Edmund's, get their names and locations and pass that on to Chevy/GM. Just a thought....
#1228 of 1571 Google leads to our forum
Apr 07, 2006 (5:45 am)
I mentioned Google-ing in my last post and decided to try it. With "Impala Bose system problem" in the search line, it comes to one of my earlier posts. Hurray!! I'm famous.
#1229 of 1571 Re: Nissan Murano Bose System [ktownsend]
Apr 07, 2006 (6:55 am)
HI! I'm usually on the GXP forum. I also have a 2006 Grand Prix GXP and have the same hissing/humming noise. When I open my car door, with key in hand, not in the ignition, I hear a hissing/humming sound coming from the door speakers and light or I'm thinking maybe from OnStar because it uses a microphone too and may not be compatible with the Monsoon Speaker System. My noise lasts about 13 seconds and then goes off. I don't hear it any more.
Believe me, I have been complaining since October. First, to Customer Service which is worthless, I have written several letters, one to Mark LaNeve -- no reply and to someone else at GM -- no reply. GM says it is not harmful, they are aware of the problem and there is no remedy at this time. Everytime I go to the dealer they check the bulletins to see if a solution has come through yet -- no. I am really fed up because it is annoying, and the fact that GM was aware of this problem in the 2005 GXP's and yet put the same piece of junk in the 2006 GXP really infuriates me. I have gotten nowhere. I have told GM that after having bought 5 Pontiacs from them since 1992, this will be my last GM car. When I get a Survey from them, I write on the top "I'll fill this out when you fix my humming/hissing problem." And, then I send it to them. They just don't care.