Also, I recently took my car to my local Saturn retailer for a routine 6,000 mile service. Upon receiving my car back, I found a considerable amount of lubrication on the right front fender and a small spot of oil on the hood. I have never had anything like this happen before so of course I was not happy. I immediately made my disappointment about what happened clear to the sales manager - who then contacted the service manager. In a nutshell, Saturn came through for me with an 1. Extensive apology, 2. A wash, wax, and full detail of my car for what happened, 3. A free loaner car, 4. my choice of loaner car, a L 300 midsize sedan- thats what I call the Saturn difference, making things right with the customer.