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Saturn S-Series

1418 messages,  Last post on Sep 11, 2012 at 4:19 PM

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What is this discussion about? Saturn S-Series, Sedan

Messages Page 23 of 143

#213 of 1418 Back with Avengance (Against Saturn Exposed) he's a FRAUD by saturnboy

Apr 11, 2000 (11:19 pm)



  To those people who actually believed this rubbish posted by the site creator of SaturnExposed.com , here is a general account of why Mr. Right had so many problems with his SC2 which were all brought on by himself alone.


This is a direct transcription of a "statement of facts" as printed by saturn of KC. Typing errors are mine. I am merely
copying information they are already disseminating.
 
-----begin poor transcription----
 
4/22/97 Vehicle was purchased from Saturn of Blue Springs
 
7/23/97 1st oil change was performed at Saturn of Blue Springs, miles 4077,
change was complimentary
 
**/**/** Customer Installed sterio system at approximately this time. System included multiple amplifiers, in-dash CD, separate equalizer, upgrade speakers, and sub-woofer type unit in trunk of vehicle. Unit is wired directly to positive battery cable and other wiring is under dash
fuse box.
 
6/18/98 2nd service by saturn of blue springs performed, 6K recommended,
 
real miles, 14825.
 
**/**/** At some undetermined time, vehicle was involved in an accident.
 
Full extent of damage unknown to saturn of KC. Repairs done at
non-saturn
facility.
 
4/23/99 3rd service by saturn, car towed into saturn on Olathe, car died while
driving, miles 27544, found lose battery cable, after market battery bolt.
 
7/3/99 4th service by saturn of KC. miles 31336 found blown fuse on remote
control entry module, also repaired power window regulator. Customer also
complained of ABS light coming on, which would be consistent with vehicle
losing electrical power.
 
8/16/99 5th service by saturn. Customer drove to saturn of KC, miles 32949, said
car would not start on previous friday, performed bulletin correction to ignition cylinder,
test drove for approx. 137 miles. Complaint did not re-occur.
 
9/1/99 Customer drove to saturn of KC, miles 34491, said car was intermittently
losing power on rough roads. On 09/9/99 saturn of KC provided Mr Wright
 
with alternate transportation, 1997 nissan sentra. Customer's car still has stall
code in computer, saturn of KC was instructed by Saturn corp to run redundant
ground to the fuel pump, and test drove the car for 227 miles. problem did not
re-occur. The redundant ground was left in place ( concern was that wiring
modifications might have affected ground to fuel pump ). Customer picked up car,
returned 364 miles later, stating car had died 5 additional times. Saturn of KC
drove the car an additional 121 miles, after which it did die for the service manager.
Saturn of KC disconnected the after market sterio, and drove 260 miles with no problems.
Saturn sent a field engineer to insect the vehicle. Field engineer could not locate a
definite cause for the problem.
 
**/**/** Saturn corp. contacted Mr. Wright on or shortly after 10/1/99, and began
discussions regarding possible re-purchase of vehicle.
 
10/7/99 saturn of KC requested return of loaner vehicle. Customer returned vehicle as
requested.
 
It is the understanding of saturn of KC that Saturn Corp has offered to Mr Wright to
repurchase his vehicle. Complete terms are known only to Mr Wright and Saturn.
It is the understanding od Saturn of KC that Mr. Wright has decided not to accept
this offer.
 
As has been the case from the start, Saturn of Kansas City and our area stores
hope that Mr. Wright and saturn corp can reach an equitable solution in the matter.
 
----end poor transcription----
 

#214 of 1418 hey saturnboy by dhanley

Apr 12, 2000 (4:48 am)

If you're going to cut and paste something someone else wrote, it's considered good form to attribute the author/typist.


I wanted to second norbert, i've used 4 different saturn dealers:


countryside,il
waukesha,wi
milwaulee,wi
albuquerque,nm


They were all good, with the creme de creme being countryside, IL. Fabulous service, cheap prices, and open until midnight. The service was light years ahead of my saab dealer, and that car costs more than twice as much. They (naughty saab dealer) quoted us $200(!!!) to fix a broken foglight lens, if you can believe that. The albuquerque dealer is close in service and prices, but is only open 9-5, and doesn't do much on weekends. I now do the regular service myself, but I should go soon, though, just to have a general lookover, and to repair some wounds i've inflicted.


neways, good to see you back.


dave

#215 of 1418 saturn exposed by fredfred3

Apr 12, 2000 (1:42 pm)

I'd say he does sound like a quack of they offered him a new car or to repurchase his old car and he refused. What more could he expect?


What concerned me though were the many owner experiences and complaints about Saturn's reliablitly and the complete incompetence and lack of respect that owners experienced by saturn service departments and dealerships.


Believe me, I am not trying to bash the whole company here, but many of these are similiar to the nightmare that I was put through by a local Saturn dealer, Saturn of Mt Laurel in NJ.


I think that I may have posted my story here before but, in a nutshell, I bought a used car from them (a Ford) that was supposed be covered under a powertrain warranty for the first 3000 miles. Not long after I took delivery, it started running rough, burning oil, puffing blue smoke etc. I presented my complaints and returned the car to the dealer at least 2 or 3 times a week and all I ever got was doubletalk and sometimes ignored. The service dept and the used car manager passed the buck back and forth. Service dept said the used car manager had to make the decision about honoring warranty work. But the used car manager said he knew nothing about cars (the salesman also said he knew nothing about cars too) and I had to take it up with the service dept.


  The used car manager was always rude and fast talking to me except for one time when he assured me that I would not be left hanging because "that is not the Saturn way." Until of course, after 3 months of this the warranty ran out and then he suddenly claimed that he couldn't remember me telling him about all these problems.


At one point Saturn told me that they could not diagnose the car because it was a Ford. So I took the car to my own mechanic who gave me a written explantion of all the problems. When I returned to the Saturn dealer they told me that my own mehanics findings were completley irrelevant because he was not a Saturn dealer. As I said nothing but doubletalk.


It was a complete scam.


I realize that this may be one bad dealer in a network of good dealers. The problem is that there are only 3 Saturn dealerships in South Jersey and all are owned by the same parent company, Holman Enterprizes.

#216 of 1418 saturnboy, welcome back! by norbert444

Apr 12, 2000 (7:27 pm)

... not only "with a vengeance," but with lots of facts, too!

#217 of 1418 re: Saturn exposed by traveler

Apr 12, 2000 (10:01 pm)

Thanks Satrunboy for the facts about the guy who is having a problem with the dealer about his Saturn. It appears that he doesn't do even minimal maintenance, and direct wiring a stereo system apparently without a inline fuse, its a wonder he didn't burn up the car by a electrical short.
So far am pleased with my 99 SL2 and service from Saturn of Binghamton. Now have 23k+ miles and they replaced a broken exterior rear door panel. Now it has developed stress cracks in the outlet pipe of the long thin muffler beneath the car. Will let you all know how it gets resolved.

#218 of 1418 fredfred by dhanley

Apr 12, 2000 (10:05 pm)

Yes, sounds like you've definitely got an awful dealer. It majorly sucks that they are the only one in the area. All I can suggest is that you take it up the food chain at saturn ( eg, call the corporate HQ ). They may be able to help. However, you probably already tried something like this, so it's probably not too helpful.


dave

#219 of 1418 93 SL2 almost Overheating by jjones7

Apr 13, 2000 (12:26 am)

I just got this car Sat. and I am noticing that if it sits for long periods of time idoling that the Temp. will go all the way to red then something will cycle and the temp will go back to normal. Then it works its way up again. Also this happens when I am in stop and go traffic in the city. After I get on the freeway the temp will stay right in the normal area. Just need to know if this is something you all have or if I have a problem because I only have a 3 month warrenty so I need to know what to do

#220 of 1418 Question for Traveler by saturnboy

Apr 13, 2000 (2:34 am)

   I am sorry to hear about your stress cracks in your muffler? But what exactly are they, and why do they occur? I have a 98 SL and they just replaced my Electronic Ignition module with only 16 thousand miles on it. I was treated fantastic by the dealer, I only gave them a half an hour notice after my check engine light came on and they fixed it promptly with no appt. Hope your situation improves

#221 of 1418 Overheating by fredfred3

Apr 13, 2000 (6:13 am)

First thing I would do is try replacing the thermostat. It only costs a few dollars and, on most cars, you can replace it your self in a matter of minutes. That may very well be the problem and is a quick fix. You said the needle is going almost to the red--is the fan coming on when it gets above a certain temp? If not, that may also be your problem. If either the fan is not coming on, or a new thermostat doesn't solve your problem, I would take the car back to the dealer and let them diagnose it before your warranty is up. Hope this helps.

#222 of 1418 dave by fredfred3

Apr 13, 2000 (6:25 am)

Yes Dave I did take everything up with Saturn but it got me nowhere. I dont really care about that car anymore anyway since I got rid of it a long time ago. Now that I am in the market for a new car, I just don't want to get burnt again.

Messages Page 23 of 143

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