Last post on Sep 11, 2012 at 4:19 PM
You are in the Saturn S-Series
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Saturn S-Series, Sedan
#1145 of 1418 Keys for 2002 SATURN SL1
Dec 21, 2003 (6:01 pm)
Bought a used 2002 SL1 that is still under warranty. 18k miles. The keys I received from the Oldsmobile dealership only work for the ignition and drivers side door. Do not work for the truck or passenger side door.
The local Saturn dealership has cut new keys from the car code a number of times but the new keys do not work either. The locks may have to be fixed but the Saturn dealership will not cover under warranty. They want to charge 6 hours 75/hour plus parts plus tax.
Has anyone else had warranty problems with saturn??? It was ironic that the service manager was standing under their sign "Number one in JD Power Rating of Customer Service" when she told me that I would have to pay for warranty work. She also gave me an option to continue using the keys as I have been. This however is a real hassle.
#1146 of 1418 sleepy255
Dec 22, 2003 (6:48 am)
Are you sure the dash lights are turned up? There should be a way to adjust the brightness. But, that should not affect the gear selector lights. Your car--assuming you have under 36k mi--is under it's bumper to bumper warranty. You should not pay a dime to get it fixed. Good luck.
#1147 of 1418 dutch4505
Dec 22, 2003 (6:51 am)
It sounds like you have the valet key for your car and the dealership cut you a new one. I don't see how they could say that the locks are not covered by warranty. You should talk to the dealership's general manager and also to Saturn. I don't see how they could not fix it for you. The good news is that at least you can enter your car and start it up while this is going on!
#1148 of 1418 Beware of Saturn Sunroofs
Jan 11, 2004 (12:41 pm)
The sunroof on my 98 SL2 refused to close the last few inches. The dealer found a broken PLASTIC track. Cost to repair, after a 15% discount, is $1000 to replace the entire module (motor and tracks). This is outrageous! If anyone out there is considering buying a Saturn, think twice, and if you want the sunroof, better start saving now for the eventual repair bill. The dealer's technician told me his Aunt lost hers after just four years of use! What a piece of junk.
#1149 of 1418 I'm Not So Sure...
Jan 18, 2004 (11:45 pm)
I was so excited to buy my new Saturn SL2, and the buying experience was great. But when the car started breaking down and leaving my wife stranded,I figured I got a lemon. I can understand that machines break, but what I couldn't stand was the dealership. When we went in for maintance, they were great. They always left a rose on the seat when we went to pick it up. But as soon as the car began having problems, they grew rude and unhelpful. Finally, when the car wouldn't accelerate beyond 20 MPH and they told me what the problem was without even opening the hood or driving the car, I gave up. I opened the hood and found two spark plugs covered with oil which was leaking from somewhere. The extended warranty was going to expire in 50 miles, so I drove to the VW dealer across the street and traded it in. I'm not mad about the car breaking, but I am furious with the dealer ( and with Saturn -- they ignored all of my emails, letters, and phone calls.) Don't believe the hype!
Jan 19, 2004 (2:52 pm)
townhome: did you try going to a different dealer? My dealer has been nothing short of outstanding in 11 years and 160K miles. They fix every problem the first time and for a very competitive price. There were a few items that required a repair shortly after the warranty was expired so they gave a discount on the repairs. Knock on wood, it looks like my car will easily get to 200K miles. It seems like you got one of the few bad Saturn dealers out there.
Jan 19, 2004 (11:34 pm)
It's true that I didn't go to another dealer with my last problem, but in the time I had the car, I visted 3 dealers within the L.A. area, and I wasn't pleased with any of them. They were all fine for maintance, but they were either just "regular" or rude and ugly when it came to fixing any of the many problems I was having. I would say they were all equal to the bad Toyota dealers I have visited with my old truck, but way below the high standards of the two VW dealers I have used for my Jetta. The part that really makes me mad is Saturn Corp. not caring at all about my complaints.
#1152 of 1418 Dealer Doesn't Even Bother With Emails
Jan 30, 2004 (11:09 pm)
I tried 3 times to get an answer to questions I had about one of the "internet specials" the dealer had on a 95 Saturn sedan and nobody even bothered to reply. So much for Saturn's caring about the customer. Talk about being turned off even before setting foot at the dealership. What gives? I just wanted to know if the car had power windows. Maybe they didn't want to give me the $400 off the already low sale price!