Last post on Jun 05, 2012 at 6:22 AM
You are in the Buick Century
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Buick Century, Sedan
Aug 16, 2000 (1:59 am)
We just bought a 2000 Buick Century Custom. We are very happy with the size and feel of the car. However, two weeks after purchase, the car has developed a "pinging" noise that comes from the underside of the car. It happens when the car is idling as well as after turning the ignition off. It happens whether or not we run the air conditioning. The dealer has told us this is "normal." I've never had a car do this or heard this is "normal." Has anyone had a similar problem? know of the solution?
#99 of 482 Re: Pinging Noise
Aug 17, 2000 (2:32 pm)
Glad you like your Century. My wife's grandmother has one and it is a very comfortable car. The pinging noise you hear is most likely the same noise I hear from my Olds Intrigue. Quite normal when the exhaust system is cooling down. The converter really makes the exhaust system extremely hot while running and you can hear the pipes "ping" as they contract and cool. It tends to be more noticeable when the car is new. Nothing to worry about.
Aug 17, 2000 (3:59 pm)
thank you ratox for your quick reply. i'm glad we don't have to worry about this...
#101 of 482 Buick Century Equipment
Aug 22, 2000 (5:01 pm)
Bought a 2000 Century Custom this past July. Has anyone gotten the power driver seat and the 'manual lumbar' on the passenger side as listed on the window sticker? My Toyota Cressida has manual lumber support so I was excited about it. Except Buick messed up and did not put it on mine as listed on the window sticker. Dealer's trying to get Buick to do something about it.
Also, the website and the brochures indicate there's supposed to be a hood light; car doesn't have it and the dealer says it hasn't been done since 1997! Has anyone had one? Buick says they don't have to put it in since 'specifications can change without notice'. Three years is a long time to update the specs! Very arrogant responses I've gotten from Buick on these two issues.
Customer service and respect is certainly lacking. Is anyone else encountering this type of treatment from Buick?
Fit and finish leaves me wondering how smart a buy this was. If Buick can spend more time on quality, they wouldn't have to constantly offer confusing rebates.
Car rides good so far. Dealer service sucks, though; no spare door key and when I finally made an issue out of it, they gave me a spare door key that opens nothing.
Aug 23, 2000 (9:57 pm)
I can't believe Buick still has such problems delivering a car with the equipment listed on the sticker or requested on an order! My Dad ordered a 79 Buick Century wagon from the factory. He ordered it with a special tow package and sport package. Some of the things he ordered were not on the car, but he did not realize it until later on, long after anything could be done about it. I believe it lacked some heavy duty items that were supposed to be included with the tow package, like a transmission cooler and heavy duty radiator. Mistakes like that are ridiculous and downright pathetic, not to mention it should be considered stealing since he did pay for the items he didn't get. Buick needs to get their act together or face dissatisfied customers taking their business elsewhere. In the age of computers, their is no reason why Buick should make a mistake on an order or lie about what is in the car.
#103 of 482 buying a new Buick
Aug 27, 2000 (6:06 pm)
My husband and I are about to buy a new Buick Century, After reading some of the comments above I am wondering if it is the right move. Any opinion?
Aug 27, 2000 (10:52 pm)
Speaking from an Buick owner's standpoint, the Century is a great car. I have a '99 Regal (same car, more horsepower and features.) and its been nothing but great to me. Good quality and ride. Personally I recommend the Century.
The service quality mentioned you mentioned is certainly unacceptable and the responsibility lies on the dealership to notify Buick if something on the sticker isn't included in the actual car. Here's what I think happened with that:
You live in Hawaii, so I'm sure you're familier with the fact that you just can't quickly ship a new car if a mistake is made. I think that the a legitimate misprint was made on the sticker and it slipped past the factory in Canada. Now, it's the dealer that handles the transaction and the onus lies on them to either
1)Notify whoever they need to to get a car with lumbar ASAP if you really want it or
2)Cut however much the lumbar option costs off the price and make it up to you some other way like another discount on the car or some money off the down payment or the like.
If I were you, I'd take something like that up with the dealer since you can easily deal with them.
I have a hood light on mine, so I can't explain that.
#105 of 482 Buick Century Equipment Continued
Aug 28, 2000 (8:19 am)
Thank you all for your responses about Buick equipment.
Response from Buick regarding the manual lumbar is that they have never installed manual lumbar support on the Century; the window sticker is in error and they're contemplating replacing the window sticker (including mine after the fact!) on all cars that have it listed-there's a lot of em on the dealer's lot. However, they have told me emphatically that 'specification can change without notice!' and that includes optional equipment that are listed. Buick has indicated they do not intend to compensate me for missing equipment they cannot make. I picked the wrong dealer to buy a car from-they won't do anything about it. Unfortunately, I may have to go to small claims court to get it resolved. Definite apathy from Buick and the dealer may be due to my purchasing it from a small state like Hawaii and my youthfulness(?).
Dealer service continues to be horrible; they used my Century as a shuttle vehicle, picking me up and I have to drop the lot guy back to the dealer-that's 40 additional miles (week's worth of driving for me) across the island of Oahu. The dealer keeps apologizing, but it happens. I'm writing letters to Buick and the dealer's principal owners to get this practice stopped and get compensated.
Also, they maintain they have never installed a hood lamp on a Century for years (maybe Centurys, hah, hah). They still have the bad info on the web even though I pointed it and other minor discrepancies out to them.
As I said before, I like the Century's smooth and fairly quiet ride as well as its roominess and insurance safety record, but little problems are cropping up. The left outside mirror does the hula and vibrates ever so slightly even on smooth roads-dealer tells me to live with it because of the power mirror. The door is not closing as easily as it originally did. The dealer is contemplating replacing the center armrest as the stitching on it was done in the dark and not uniform. The engine knocks for a few seconds when starting; I'm told it's normal, (is it?) but we'll see. These are items that are nonexistent in the '85 Toyota Cressida I still have and makes me look foolish for getting this Century.
If you're thinking about buying a Buick (or any car), please be sure the the materials are up to your standards because whatever the sales person says about replacing or satisfying your standards are worthless to the service folks. Make sure you can live with the misalignments, uneven gaps, material quality, and paint scratches that inevitably are on the car. Service folks cannot change them no matter what the Sales folks tell you. And very important-examine the car to make sure it's got all of the equipment-sad to say, Buick claims no responsibility for missing equipment, citing the right to change without notice. Who can you trust? I was expecting Peace of Mind.
I do like this Century; it's the lack of customer service and attention to details that's sending me back to Toyota; I was spoiled by their standards.
Like to thank Edmunds for putting this forum out so folks can communicate concerns and get verification of info. Wish I had known about this before purchasing the Century.
Aug 28, 2000 (6:49 pm)
The engine knocks for a few seconds when
starting; I'm told it's normal, (is it?) but we'll
Yes, the 3.1l and 3.4l V-6 GM engines make a noise when starting. I know this because I have a Chevy Malibu with the 3.1, and rented for 3 weeks a Pontiac GrandAm with the 3.4l. Not sure if this noise is knocking or something else - had read about engine lifters...
My 3.1l engine also knocks a bit at about 1600 rpm when cold, especially when I drive up at step hills (city driving). The Malibu manual tell this is normal for this engine.
#107 of 482 1999 Buick Century Custom
Aug 31, 2000 (4:32 am)
I have driven my 99 Century for 16 months and have 17,000 miles.
I have not experienced any of the problems posted.
I drive hard (heavy foot) all the time and get 18 to 28 MPG.
To this date I am completely satisfied with my purchase. Five of my friends have the same car with no problems of any kind. All must have been assembled on a Wednesday.
My longest trip in a 2-week period has been 4,000 miles. 650 miles in one day is my longest day.
Everyone I talk to at rest areas and supermarket parking lots have no complaints at all. They all say they tried the popular brands and found Buick has the most bang for the buck.