Hello I wrote about my terrible experience with a dealer a couple of weeks ago (#806)and I wanted to give a little update and also other questions. Thanks for everyone giving me comments, it gave me a lot to think about. I spoke to GM about what happened with the dealer and they basically told me they can no longer help me if I am going to the BBB. So now which would be better letting GM handle it, or the BBB. What would either of them do. To file a complaint with the BBB at the end of the form you must list what you want out of it. I would like an apology first of all, but can I even ask for that? I will never go there again, so what exactly can I get out of it? I would like the dealership to know that is no way to treat people and I wish they could lose business, but that is not an option. What is the BBB going to do to them? Also if a dealer says there is nothing wrong with the car and I say that there is and that was the 4th time the dealer couldn't fix the brake problem with my 2000 pontiac gt grand am, does that fall under the lemon law? The first time I even took it in for the brakes nothing was wrong either, but the second time I had new brakes and rotors all around. The third and fourth time nothing is wrong, but I say there still is. GRAND AM GT FOR SALE!!
From what you posted above, say to GM "fine, I'll drop the BBB if you tell me what you are going to do to resolve the situation."
The most important thing in this whole process is that you have to document everything in case it does get to lemon law status. Even if you have a conversation with someone, document it with time, date, etc.
If you are talking warranty service, can't you take it to another dealer?
I have a '00 SE2. I have complained of several problems with the car to the dealer that they can't seem to reproduce when I take it in.
I have had problems with the steering vibrating on the highway (not due to warped rotors), I am just highway driving and it seems to be quite rough. The other problems that I mentioned to them were wet front floors and a diesel engine type of noise coming from the engine when I get off the highway. Anyone else have these problems? I do have the 4cyl. engine.
Are cosmetic problems covered under the basic warranty. My groundeffect of the drivers side is cracked in the front wheel well and is chipped in several places on the passenger side. The plastic molding that runs along the bottom of the door windows seems to have settled on both sides. It is about 1/4 to 1/2 inch lower on back windows. Would this stuff be covered under warranty.
The problem could be a bad bead or tread problem in the physical tire itself. I had a 98 GMC Sonoma and I separated a bead in my tire on a massive pothole (MI roads) and I couldn't get rid of the vibration until I noticed a bulge in the tire and replaced it. I hope that this solves your problem.
One thing I miss about my 00 GA/V6 is the engine. That 3.4L was a very smooth powerplant. It's much smoother and seems more powerful than my 94 Mazda 626's 2.5L V6 engine. But then again, my Mazda is seven years old and the GA was brand new.
However, what I don't miss about my GA was the steering. It was much too light and it always felt like I didn't really have a good feel of the road, especially when I was making sharp turns. For me, the handling of the GA was unsatisfying.
In the past, I've owned an 86 Honda Prelude Si, an 88 BMW 325is, a 95 Mazda Millenia S, a 97 Nissan Maxima GLE, and now a 94 Mazda 626 LX. The 00 Grand Am's handling was inferior to all these cars I've driven and owned.
But that Grand Am V6 engine was one of the best. However, the Maxima V6 was without a doubt, the very best V6 engine I have ever driven.
I've heard the Maxima engine is quite good. Just out of curiosity, why did you get rid of the 1997 Nissan if it was so good?
I have a 1999 Grand Am GT. It is by far the BEST handling car I've ever owned. And I've been driving for over 20 years now and owned about a dozen cars. The GT package makes an incredible difference. I didn't notice it too much when I did a quick test drive of the GT and SE models. But as I drove the car more and more, the difference was apparent.
I guess the major downfall of the SE is the tire itself. If you like turn-on-a-dime steering and can handle a slightly less smooth ride, I'd recommend the GT. If you have an SE, it seems most people have replaced their tires.
I don't get it, my experiece is just the opposite. I have a '99 GA SE2 and folks complain when they drive my car that the steering is too sensitive and precise. Most folks are use to steering that is loose and "floaty". My GA goes exactly where I want it with a flick of the wrist.
As to ride, I can't imagine it getting any harsher, with the present low-profile tires you feel every bump, plus, the suspension really has no "cushion". This car is defintely set up for "driving", not lux-cruising.