Last post on Aug 23, 2012 at 5:41 PM
You are in the Chevrolet Cavalier
What is this discussion about?
Chevrolet Cavalier, Sedan
Sep 14, 2000 (2:00 pm)
I understand that the problem with your head gasket is real, yes I know about the issue. What I am saying is that this is not the case for evry single 2.2 out there. And yes there are far more happy Cavalier owners that the ones that complain. Far more people buy another Cavalier when they are ready for a trade in than the ones that don't. It's a fact. I'm really sorry to hear that you are having this problem but believe me look up the NHTSA data for the 1994 Chevy Berretta and look at the complaints. I was told the same thing about me Beretta but guess what that was a trouble free, I repeat, TROUBLE FREE car. In my years of owning Chevies none of them have failed me and our Cavalier is one happy car. It's economical on gas, fun to drive, gets us from A to B with no hasle. Sorry your car gave your trouble but just because your car is a lemon and the ones in the NHTSA are lemons ( also keep in mind tons of those complaints are repeats or duplicates ) doesn't mean the whole car nameplate is bad, after all they are Chevies best selling car. Oh and before you give me the whole fleet thing ( really it sounds like a scratched 45) go to autosite.com and check the sales figures, those DO NOT include fleet sales. So stop complaining GM is fixing your car without you having to pay a penny, get over it.
#266 of 2171 Why do you guys think I haven't paid a penny?
Sep 14, 2000 (3:36 pm)
The A/C and power steering stuff I paid myself to the tune of $300, even after the Chevy guys admitted that it was caused by the way these hoses were mounted so that they contacted the serpentine belt WHEN THE CAR WAS MANUFACTURED. And even though we had taken the car in three times under warranty to complain about a squeaky belt -- each time they thought it was the belt and replaced it. Turned out it was squeaking because it was rubbing on other engine components! I called Chevy's 800 number, hoping to find someone who could help, and they basically told me, TOUGH LUCK since you're 3,000 miles out of warranty. They wouldn't listen to the fact that we'd been complaining about it since day one.
And I was told Thursday that if any more head bolts break, they won't cover them. Nothing like generating nice, closed-ended comments like that to guarantee repeat business. You know, when my 1994 Mazda truck started having pre-detonation problems at 52,000 miles (2,000 miles out of warranty), they stood behind it and covered it under warranty. I met with Mazda factory reps who came to my dealership from Maryland to meet ME and discuss my vehicle's problem. They kept working on the problem until resolving it two years later at 98,000 miles, and none of the work ever cost me a CENT. They paid for loaner cars (sometimes up to a week), a head check and resurfacing, new intake manifold, new engine computer, new oxygen sensors, new ignition module -- quite a hefty bill -- all after my original warranty had expired. That's one reason I'm driving a 2000 Mazda now -- even though I had a Mazda "lemon" (built by Ford, actually), they treated me right -- at the corporate AND dealership levels -- and won my repeat business.
My 1988 HYUNDAI EXCEL (hey, I was in college and needed a cheap car) lost its transmission 4,000 miles out of warranty. Hyundai offered to (and did) pay HALF of the $800 cost of the repair.
You know, there are ways to keep customers, and there are ways to lose customers. My profession is marketing (not for a car company). Chevrolet, in my opinion, at both the corporate and dealership level, has a long way to go before I'll ever consider being their customer again. And I will preach my hatred of their corporation and our dealership until they prove otherwise.
Wouldn't you do the same if YOU bought a product that broke down all the time, and the manufacturer AND service people wouldn't stand behind it? Don't fault me and say "tough to be you" for acting like any normal person would. And I'm not fretting over it -- you seem to think I'm sitting here crying in my Corn Flakes. These forums are for sharing ideas and experiences, and I'm sharing mine. I've made my decision. No more Chevrolet products!
Sep 14, 2000 (5:06 pm)
Tough to be you. Sounds like you just buy bad cars. God only knows what you do to the cars. If I were Chevy and you were 3,000 miles out of warranty I would also say "Tough luck". Really feel bad for you but oh well. I had my hood re painted because I scratched it myself brushing snow off the hood. I brushed a whole chunk of ice off of it and scratch it from the beginnig to the very end of the hood, one long nasty line. I was out of the 12,000 warranty for the paint defects but when I went to the dealership I told them the story and they didn't even bother to call Chevy, they just filled out a warranty claim and painted the hood and the front fenders ( color matching technique) for free. I gave them a nice Thank you and when i walked out they said " anytime Mr. gonzalez just bring her back if you are not happy with the paint job or if you find any defects". Chevy and their dealership have stood behind the product in every case ( had the hood cable snap on my Beretta when it had 38,000 miles and they replaced it at no cost). You just sound like the kind that goes to the service department with attitude written all over you. If I were the dealership I wouldn't even bother fixing it. Remember, you catch more flies with honey than with vinegar and that is true.....
Good luck with your next car when it breaks down, sound slike a pattern of bad cars. Really though, better luck next time.
#268 of 2171 mdaffron
Sep 14, 2000 (5:11 pm)
Wow, you have a lot of car problems.
All I can say is, $300 into a 6 year old car isn't much. They have fixed everything and you have a working car. Speculating that something else will go wrong is pointless as the car is getting up in years. They can't warranty the product indefinitely. I don't think you have a lot to complain about. Don't buy another Chevy.. be happy.
BTW.. Ford and Mazda are basically the same company.
Sep 14, 2000 (5:13 pm)
Also, I just want to make it clear that I am not saying that you are lying or anything. I believe everything you have said, all I am saying is try a different approach, sometimes it really helps. I don't wanna sound like I'm attacking you just giving you a different point of view. Good Luck!
PS: Sounds like you are more concerned with excellent service. In this area no one beats Saturn. Try trading the Cavalier for a Saturn SL their service will take your breath away. The dealership by my house cleans and vaccums the cars when they are done servicing them and as an added touch of care they leave a mint on your dashboard. Execllent service, try that brand and you might find what you are looking for. Good luck!
Sep 14, 2000 (8:13 pm)
I broke a head bolt brushing snow off my car.
I busted a power steering pump and a/c line because I was breathing too hard.
No, gentlemen ... I had these problems because I bought a crappy car.
For some reason you have to resort to name-calling and personal put-downs to try to prove your point. I've made my point. Have fun with your Mr. Gutwrench products!
Sep 14, 2000 (8:18 pm)
If it matters, most people I know have had problems with their Cavalier. Just because the select few in here have not, maybe you all are the minority.
And MD is right. No reason to call names because someone doesn't agree with your point. Make sense?
#272 of 2171 mdaffron
Sep 14, 2000 (8:33 pm)
You may have a crappy car, but the repairs haven't cost you almost anything and I have never called you a name. All I said was, you have been unlucky with your car(s) and you have received decent service from your dealer.
No the Cavalier isn't the greatest car in the world, but most people are generally happy with them.
#273 of 2171 Dindak...
Sep 14, 2000 (8:43 pm)
I had a crappy car, and the repairs didn't cost me a penny because it was still under warranty. That's not the point. The point is if the vehicle were better made and/or engineered, there would be zero problems with it. I know things break, but not major ones like MD described in such short mileage. Also, though it didn't cost a lot, it's a real pain in the butt to have to run back and forth to and from the dealer and also, it reduces the confidence you have in a car after it breaks so many times.
#274 of 2171 mdaffron
Sep 14, 2000 (8:53 pm)
You just had a lousy dealership experience! Are all Chevy dealers as bad as yours? Of course not!