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Any Questions for a Car Dealer? - READ ONLY

16377 messages,  Last post on Feb 11, 2006 at 4:59 AM

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#16325 of 16377
Re: Yeah... [qbrozen] by kdhspyder
Feb 10, 2006 (8:27 am)

Replying to: qbrozen (Feb 10, 2006 8:23 am)

Now... Was April 13, 2001... a Friday?
#16326 of 16377
Re: In my defense... [mackabee] by bigdveedubgirl
Feb 10, 2006 (8:28 am)

Replying to: mackabee (Feb 09, 2006 6:35 pm)

It does help if you are of the opposite sex, smile a lot and show lots of cleavage!*
 
Oh GAWD. I am a girl, and I should be offended by that comment, but I have worked with aftermarket girls that perpetuated that stereotype. Now, I am cute and bubblely, but I am smart and educated on my product and never used my *ahem* cleavage to make a sale.(Okay maybe once but he was cute ha ha ) Now I am an anomolie as a female in the car business. And this is all rather tongue and cheek and stereotypical, but we as salespeople are stereotyped all day long in this board.
 
Women in the car business are either total B-words total man haters. Or they are just cute as can be with cleavage and highlights to boot, and they mess up, like wreck cars on while getting lunch, speaking of lunch, usually its around 2 hours, know nothing about the product, but its okay cause she is just so dang cute......
#16327 of 16377
Re: Etiquette question [biancar] by danf1
Feb 10, 2006 (8:38 am)

Replying to: biancar (Feb 10, 2006 8:26 am)

Every sales training course that I have ever attended tells you to use first names early and often. Psychologically it has been told to me that one's name is a comforting word. I'm definitely not qualified to argue whether that is true or not, but it is what I have been taught.
 
As far as how we are trained to greet someone it should go something like this: "Welcome to ABC Motors, My name is Dan and you are?" If you say Ms. Smith, than I would probably refer to you as Ms. Smith until you inform me otherwise.
#16328 of 16377
Re: Etiquette question [danf1] by british_rover
Feb 10, 2006 (8:44 am)

Replying to: danf1 (Feb 10, 2006 8:38 am)

Agreed I just use whatever name people tell me when we first meet. If we are communicating over just email then I will probably say Mr. whatever or Mrs. whatever.
#16329 of 16377
then my mistake... by biancar
Feb 10, 2006 (8:45 am)
Interesting. I usually say I'm "Bianca R...." Maybe that's why they go to first names immediately rather than Ms. or Mrs. R....
 
I bought my last car from a young salesman who used Mrs. from the start. Maybe coincidence, maybe that I felt I was treated better there.
 
Didn't hurt that the dealership had exactly the car I wanted, of course.
#16330 of 16377
Re: then my mistake... [biancar] by snakeweasel
Feb 10, 2006 (8:54 am)

Replying to: biancar (Feb 10, 2006 8:45 am)

I bought my last car from a young salesman who used Mrs. from the start.
 
I think that calling someone Mr. or Mrs. [your name here] conveys a level of respect that you can never get when you use someone first name. I think it is sad that that type of respect is missing today.
#16331 of 16377
Re: then my mistake... [biancar] by bdr127
Feb 10, 2006 (9:04 am)

Replying to: biancar (Feb 10, 2006 8:45 am)

Interesting. I usually say I'm "Bianca R...." Maybe that's why they go to first names immediately rather than Ms. or Mrs. R....
 
I don't think it has anything to do with car sales at all. It's just normal every day life.....
 
If someone introduces themselves to me (no matter where it is, in any situation) by their first name, I presume that to mean they want me to call them by their first name. Otherwise they wouldn't have offered up that information.
 
If they say "Mrs. Smith", then naturally I'd call them Mrs. Smith. If they "Dr. Jones" then I'd call them Dr. Jones or just Doctor.
 
Bianca: Conversely, If the salesperson introduced themselves as "David Williams", would you call them Mr. Williams until they told you to "just call him David"? Even if they were older than you?
#16332 of 16377
Yes by biancar
Feb 10, 2006 (9:14 am)
Yes, if they gave both first and last names, I'd say Mr. Williams until told otherwise. *Especially* if they were older than me.
 
If I meet someone at a party or social event, that's different, I'd assume everyone is on first-name basis. But in a professional context, if someone wants me to turn over a large pile of money in return for a product, then I like to use last names at least until we've established more than just a passing relationship.
#16333 of 16377
Re: I think there is an easy solution... [snakeweasel] by mazda6iguy
Feb 10, 2006 (9:15 am)

Replying to: snakeweasel (Feb 09, 2006 2:05 pm)

>>2. If they are new to the dealership, introduce them to the service manager, take a tour of service
  
The insurance underwriter would have a fit if they saw that.<< When I bought my car, they gave me a tour of the Service write up area, not the service bays themselves.
#16334 of 16377
Re: Yeah... [qbrozen] by isellhondas
Feb 10, 2006 (9:29 am)

Replying to: qbrozen (Feb 10, 2006 8:16 am)

That is a mistake. I joined in February 1998 and my profile was showing that date as of last week.
 
Heck, I was almost "fully vested"! I want my seniority back!

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