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Smart Shopper Smart Shopper-Archives Any Questions for a Car Dealer? 
16377 messages, Last post on Feb 11, 2006 at 4:59 AM
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Replying to: golic (Feb 10, 2006 5:28 am) If the salesman has to go to the sales manager to get an OK on your offer, then you see the salesman as a friend trying to help you get the best possible deal. The dealers want you to think like that, so that is why they have the salesman running back and forth to the sales manager.
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Replying to: qbrozen (Feb 10, 2006 8:16 am)
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Replying to: bobst (Feb 10, 2006 8:22 am)
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Replying to: bobst (Feb 10, 2006 8:18 am) |
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When do you start calling customers by their first names? Personally, I don't care for it. I want to be "Mrs. Last Name" at least at first greeting, and quite possibly throughout the transaction. It seems like almost every salesman jumps right in with the first name thing as if I were their long-lost friend, unless it happens to be a young salesperson right out of college. Then they seem to think about it a bit, probably because of the age difference. Once someone starts calling me "Bianca" it feels rude to say "that's Mrs. xxx," but if someone starts in with the last name, eventually I can say "Oh, do please call call me Bianca," which seems like a nicer direction to go in. Do the sales manuals address this in how you should greet your customers?
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Replying to: qbrozen (Feb 10, 2006 8:23 am) |
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Replying to: mackabee (Feb 09, 2006 6:35 pm) Oh GAWD. I am a girl, and I should be offended by that comment, but I have worked with aftermarket girls that perpetuated that stereotype. Now, I am cute and bubblely, but I am smart and educated on my product and never used my *ahem* cleavage to make a sale.(Okay maybe once but he was cute ha ha ) Now I am an anomolie as a female in the car business. And this is all rather tongue and cheek and stereotypical, but we as salespeople are stereotyped all day long in this board. Women in the car business are either total B-words total man haters. Or they are just cute as can be with cleavage and highlights to boot, and they mess up, like wreck cars on while getting lunch, speaking of lunch, usually its around 2 hours, know nothing about the product, but its okay cause she is just so dang cute...... |
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Replying to: biancar (Feb 10, 2006 8:26 am) As far as how we are trained to greet someone it should go something like this: "Welcome to ABC Motors, My name is Dan and you are?" If you say Ms. Smith, than I would probably refer to you as Ms. Smith until you inform me otherwise.
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Replying to: danf1 (Feb 10, 2006 8:38 am) |
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Interesting. I usually say I'm "Bianca R...." Maybe that's why they go to first names immediately rather than Ms. or Mrs. R.... I bought my last car from a young salesman who used Mrs. from the start. Maybe coincidence, maybe that I felt I was treated better there. Didn't hurt that the dealership had exactly the car I wanted, of course.
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