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Any Questions for a Car Dealer? - READ ONLY

16377 messages,  Last post on Feb 11, 2006 at 4:59 AM

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#16288 of 16377
Re: Yeah... [qbrozen] by isellhondas
Feb 09, 2006 (2:34 pm)

Replying to: qbrozen (Feb 09, 2006 12:56 pm)

If I said I HATED people who are shopping for cars six months before they plan to buy, I need to soften those words a bit. I don't hate anybody, I just don't understand, that's all. We are all different. A lot of those "months out" people only tell us this as a defense tactic. I have sold a lot of cars to these people that same day. Even though I can get annoyed with this, they never know it by my words and actions.
 
I have never refused anyone a test drive unless it's a young punk who wants to joyride in an S-2000.
 
No salesperson "likes" going on test drives but it's a part of the business and I do so cheerfully.
 
Never play solitaire. I am always busy. As the E-Commerce Director of the highest volume store in the state, I have LOTS to do all of the time. I'm off today and feeling guilty because I'm going to be buried tomorrow.
 
We have been around together for a few years, haven't we?
 
Thank you for the kind words!
#16289 of 16377
Re: I think there is an easy solution... [british_rover] by isellhondas
Feb 09, 2006 (2:36 pm)

Replying to: british_rover (Feb 09, 2006 2:27 pm)

" Off road driving demonstrations"
 
***cringing***
 
I think I'll stick with Hondas!
#16290 of 16377
Re: Yeah... [isellhondas] by travler
Feb 09, 2006 (3:10 pm)

Replying to: isellhondas (Feb 03, 2006 3:53 pm)

This is a tuff and frustrating encounter. Especially on a busy Saturday.
 
If it's slow, I'll take as much time as they need, answer all their questions, let them drive as many cars as they want. They'll leave with a good feeling about the experience, and MAYBE be back, and I will have done the best job I can for them.
 
If it's a busy Saturday, however, I'll say, "Folks we're extremely busy right now. Bear with me and I'll do the best I can to address your needs." I'll take their drivers licence, and walk them to a car, and let them go on their own.
 
We are not located near an Auto Mall, so our suburban location lets us be a little more relaxed about going on test drives.
#16291 of 16377
Re: I think there is an easy solution... [isellhondas] by british_rover
Feb 09, 2006 (3:11 pm)

Replying to: isellhondas (Feb 09, 2006 2:36 pm)

We actually have to offer everyone a drive on our off road test track as part of The Land Rover Way. Land Rover sends an auditor every quarter like a secret shopper and normally you can figure out who they are but not always. There is a whole procedure that must be followed and certain things that must be gone over/offered and if they are not then they will take away a percentage of our Business Builder money.
 
I like the off road test drives they are great. I have been out four wheeling since before I could drive legally on road. With our new product it is really idiot proof four wheel drive I could teach anyone to do our test track in less then 5 min in an LR3. One quick walk down the track to show them where not to go and then just take it slow. You don't even need to touch the gas in some of our cars they have so much torque in low range.
#16292 of 16377
Re: Yeah... [backy] by travler
Feb 09, 2006 (3:27 pm)

Replying to: backy (Feb 09, 2006 11:07 am)

If the customer has run out of time take a deposit and let him go. Spot deliveries aren't mandatory.
 
Sometimes there may be too many spot deliveries that day, and you can't get the vehicles all through cleanup, or there may have been a small problem with the vehicle that needs fixed, or all of the accessories might not be in stock.
 
If its a solid sale, and you know your customer, they'll appreciate your honesty about how long it'll take. I know, however, that if you're in an Auto Mall environment, fear of loosing that sale is more of a concern.
#16293 of 16377
Re: Yeah... [isellhondas] by jeffyscott
Feb 09, 2006 (3:33 pm)

Replying to: isellhondas (Feb 09, 2006 2:34 pm)

So now you don't hate me .
 
Okay, so here one of my many reasons for test driving a few cars even though I will not buy a new car for 6 months or more. I am considering buying a new car, but I may instead decide to buy another used car. If I buy a used one I may do so sooner, but if I buy new it will be at least 6 months. So I drive some new cars to see if I like them enough more than the model(s) of used car that I would buy if I buy used.
#16294 of 16377
WOW... by jipster
Feb 09, 2006 (4:52 pm)
Thus far today we have 110 posts in this topic discussion. A new Edmunds record...you guys really need to get a life.
#16295 of 16377
Re: Some people just don't know??? [golic] ................ [rroyce10] [gol by mackabee
Feb 09, 2006 (6:20 pm)

Replying to: golic (Feb 07, 2006 12:21 pm)

I still do. I would stay away from the Highlander and the Pilot if you are going to be putting any of the four kids in the third row seat. Most people I know that have either one rarely if ever use the third row seat as it takes up lots of cargo space and honestly I would not put one of my kids back there.
          
            Mackabee
#16296 of 16377
Re: O Boy! [jipster] by mackabee
Feb 09, 2006 (6:25 pm)

Replying to: jipster (Feb 07, 2006 1:05 pm)

Golic, if you want to pay a premium to avoid coming in to the dealership how's this sound? Full MSRP plus ttl, I bring the paperwork over to your house or job, or Fed ex it. Bring the vehicle detailed and tank full of gas go over the vehicle's owner's manuals and features with you and the wife and the kids! And there you are! How's that sound?
   
 Mackabee
#16297 of 16377
Re: In my defense... [golic] by mackabee
Feb 09, 2006 (6:35 pm)

Replying to: golic (Feb 07, 2006 2:35 pm)

Also, you have to understand where they came from. It's been my experience that most F&I "managers" royally sucked* at selling cars (at least at the stores I've worked at) with very few exceptions. Some have moved up the ladder to General Manager but they still *sucked at that position too! It does help if you are of the opposite sex, smile a lot and show lots of cleavage!*
       Mackabee
 
p.s. *this is only my opinion and does not reflect the experiences you may have had when you purchased your car.

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