Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Smart Shopper Smart Shopper-Archives Any Questions for a Car Dealer? 
16377 messages, Last post on Feb 11, 2006 at 4:59 AM
You are in the Smart Shopper-Archives Forum. Your Hosts are kirstie_h & tidester
|
|
|---|---|
|
Replying to: golic (Feb 09, 2006 1:47 pm) Unless there is something uber complicated that shouldn't take long. Heck I usually have the seats figured out 5 seconds after I sit in the car. 2. If they are new to the dealership, introduce them to the service manager, take a tour of service The insurance underwriter would have a fit if they saw that. 4. Here is a $10 gift card to the starbucks/bar/restaurant across the street, what is your cell number I'll call ya when we are ready for you. Now that is an ideal. But what happens if they are hit by a car coming back, or better yet (worse yet?) they get hit crossing the street by someone taking a test drive? Oh wouldn't it be ironic if when they were crossing the street they got hit by the mechanic testing out their car after preping it? Yeah I am a bit bored. 
|
|
|
|
|
Replying to: mhs7386 (Feb 09, 2006 11:27 am) It varies but usually within a week or so, at least for us. |
|
|
Replying to: isellhondas (Feb 09, 2006 11:16 am) If it's a ploy they'll suddenly slow down, and have time to finish it all. If they're truly under a time crunch they usually will gladly set an appointment for later. I won't ignore it, or put myself under that pressure. |
|
|
|
|
Replying to: michaell (Feb 09, 2006 11:33 am) I always set up my customers ahead of time. I spend much of the time going over the books and sometimes, the car itself. And sometimes we get "readers" in the F&I office. They want to literally read every line on every document they sign. That's O.K.we don't mind because we want them to totally understand everything and feel comfortable that everything was crystal clear. These readers can really slow us down on a busy day. We don't get many of these.
|
|
|
Replying to: snakeweasel (Feb 09, 2006 2:05 pm) Even better, send the porter out there before the ambulance get there to dig the $10 gift card out of pocket *snort* Now you have not lost anything. And to be honest *blush* I have had my 2001 Aurora going on 5 years and there are buttons on the radio I have no idea what they are for. *shrugs*
|
|
|
|
|
Replying to: isellhondas (Feb 09, 2006 2:12 pm) Yep thats me, I want to know what I am signing. Actually I am a pretty fast reader, my wife on the other hand reads real slow and you really don't want her to read everything. Last time I signed something without reading it I ended up in boot camp. |
|
|
|
|
Replying to: xkiddx13 (Feb 09, 2006 11:53 am) ???? Did anyone else hear me say that? I'm curious, x, how long have you been in the car business? |
|
|
Replying to: golic (Feb 09, 2006 1:47 pm) If they've never had my product before, going over the owners manual, and the vehicle may take a bit more time. Some want you to be detailed and some don't. I try to follow the customers lead on this one. If they have children it's especially a touchy issue. They won't want to wait long. I've loaned my company car and suggested they go to lunch/dinner, or just come back a bit later. Usually if you've made this offer they'll decide to wait. I've never lost a customer with this approach. |
|
|
|
|
Replying to: golic (Feb 09, 2006 2:13 pm) Still better, have the porter run them down, that way you can make $500 profits all day long and not have to sell any cars. Yeah we are getting a little silly here. BTW I put myself thru high school working as a porter. |
|
|
|
|
Replying to: golic (Feb 09, 2006 1:47 pm) 2. Also always done if service is here we have to as part of our CSI survey introduce all customers to the service manager and advisor. If they are not here we just give them their cards and show them the desk. We have taken people in back to the actual service area too plenty of times we just keep them on a short leash and don't let them get near the lifts. If one of my customers is around and a particularly rare Land Rover is out back I will take them back to have a look see if they want. Normaly we just look through the glass but if our shop foreman is around and he is not busy he will invite us in and say hi. We still get Defenders both 90's and 110's along with the ocasional Series vehicle from the 60's along with all the other various special editions Land Rover has produced in the past few years.
|
|
You are here:
Forums
Smart Shopper Smart Shopper-Archives Any Questions for a Car Dealer?
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
