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Smart Shopper Smart Shopper-Archives Any Questions for a Car Dealer? 
16377 messages, Last post on Feb 11, 2006 at 4:59 AM
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Replying to: hansienna (Jan 27, 2006 9:38 pm) |
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He wasn't happy. I'm sure you were curious but you have to understand, you basically wasted the time of a person who works on straight commission. I'm glad he was a professional about it and maybe you will remember him when you are a serious shopper at a later date. You must have a lot of extra time on your hands.
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Replying to: mirth (Jan 27, 2006 12:48 pm) Because it builds goodwill and very possibly may generate future customers for GM products. If I am an import driver and am mildly interested in the Solastice, I may become a GM customer for life if I can test drive and buy one. On the other hand, if I get that "no test drive" attitude, I will probably never set foot in a Pontiac dealership again. Wouldn't GM do anything these days to get new customers? The dealers should understand that and act as partnerships that they are. |
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Replying to: isellhondas (Jan 29, 2006 12:33 pm) Well, he went at a dead time, so there probably wasn't a "real" buyer at hand. Waste of time my foot. I'm not in sales, but this one strikes me as a doozy: "Oh you have a Highlander? How do you like it?" Then "May I ask where you bought it?" And if it was bought somewhere else, there is a great opportunity for pointing out the wonderful service at this here facility, and certainly you will be happy to show him the new model with the bigger engine... Who says he doesn't really like it and will buy one? Have you heard of impulse buying? Or is that something that doesn't happen in your neck of the woods, like odometer tampering or sub-standard CPO vehicles? As far as that "You must have a lot of extra time on your hands" remark, that strikes me as a cheap shot. It's $20-30k of somebody's money, what's wrong with taking a lively interest in it? I have "thought about" buying a Legacy for the past 8 years or so, and the dealership is 3 blocks from my house. I have never taken a test drive yet because I'm not serious and I know it. I am respectful of salespeople and of their time. But I'd say to go check something out with an interest towards future purchase is absolutely legit... a current HL owner is 1/2way there to buying another one, as far as I am concerned. -Mathias
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Replying to: isellhondas (Jan 29, 2006 12:33 pm) Also now that I think about it it happened a little differently. After the salesmanager inquired, I told him I already had a Highlander. That's when he stopped in his tracks. When I continued to tell him that to be entirely honest I wanted to test drive it to see how much more power the 3.3L had, that's when he thought about it for a split second and started walking again with the same enthusiasm in his cadence as before. I don't think he was as miffed as my earlier post implied. Like steine13 I am also very courteous and respectful of the salesman's time! (I also just drove it around the block so as not to rack up too many miles.)
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Replying to: landdriver (Jan 29, 2006 6:05 pm) Maybe repeat buyers from another dealership would be someone to treat well for that next purchase like the previous poster was saying. But I would have gone back to where I bought the one I already have. |
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Replying to: steine13 (Jan 29, 2006 5:36 pm) 1/2 way there? Hardly! I used to respect your opinions. |
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Replying to: steine13 (Jan 29, 2006 5:36 pm) I don't know about you, but, out of EVERYBODY I know, I only know one person who has ever bought the same model vehicle twice (actually, in his case, about 4 times). Heck, in my case, I don't think I've even had the same manufacturer twice. So, at least in my experience and knowledge, "1/2 way there" isn't even in the ballpark. |
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Replying to: qbrozen (Jan 30, 2006 7:36 am) My uncle bought an '04 Highlander Limited in August of '04... Just traded it in on a Highlander Hybrid a couple of weeks ago.. Didn't need it.. just wanted it.. My wife leased three straight Honda Accords.. '97, '99 and '01.. The '97 and '99 were both traded in after 24 months, before the lease term was up.. In my experience (not even including these examples), if someone is in the dealership with the same make of car... that is a live lead.. regards, kyfdx Host-Prices Paid Forums |
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Replying to: isellhondas (Jan 29, 2006 8:44 pm) C'mon Craig. You know Mathias is right. Brand loyalty accounts for 80% or so of car sales and you know it. If someone buys a Highlander, unless they are dissatisfied with the quality they are most likely to buy another highlander/sequioa/LX470. Why else do you think all manufacturers spend so much time and money in developing entry level compacts with low margins. To get the buyers young and impress them, and a majority of them will stay with the brand for life.
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