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Any Questions for a Car Dealer? - READ ONLY

16377 messages,  Last post on Feb 11, 2006 at 4:59 AM

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#15740 of 16377
Re: Solstice [mirth] by british_rover
Jan 27, 2006 (1:36 pm)

Replying to: mirth (Jan 27, 2006 12:48 pm)

We don't even do that with the Range Rover sports and they are just as hot and 3 times as expensive. If we happen to have a unsold SC Range Rover or Range Rover sport then you can test drive that too but those are generally wait list special order cars.
#15741 of 16377
We have to be careful... by isellhondas
Jan 27, 2006 (3:25 pm)
We try to weed out the strokes and joyriders with S-2000's but some of these wannabees can be very creative and convincing that they are serious.
 
And, if they get stupid while driving one they can get in trouble fast!
#15742 of 16377
Re: Dealer won't allow a test drive [sashajo] by hansienna
Jan 27, 2006 (9:38 pm)

Replying to: sashajo (Jan 27, 2006 10:45 am)

I agree with the dealer and I will NOT drive any new vehicle unless I am ready for a new vehicle and the vehicle in question is one of the 2 or 3 "finalists" in my selection process.
     I do NOT want anyone test driving any new vehicle I would buy.
#15744 of 16377
Re: Dealer won't allow a test drive [hansienna] by landdriver
Jan 29, 2006 (12:21 pm)

Replying to: hansienna (Jan 27, 2006 9:38 pm)

Have a Highlander and when the engine was upgraded from a 3.0L to 3.3L in the '04 model year wanted to test drive it just to see how much more powerful it was. Went to the dealer on a Wednesday evening when they wouldn't be busy and asked for a test drive. While walking to the vehicle, in response to his inquiry, I informed the salesman that quite honestly I actually already have a Highlander and am interested in test driving just to see how much more power the 3.3L has. He abruptly stopped in his tracks, thought about it for a second, and then continued walking again. I guess he appreciated my honesty.
#15745 of 16377
I'm sure... by isellhondas
Jan 29, 2006 (12:33 pm)
He wasn't happy. I'm sure you were curious but you have to understand, you basically wasted the time of a person who works on straight commission.
 
I'm glad he was a professional about it and maybe you will remember him when you are a serious shopper at a later date.
 
You must have a lot of extra time on your hands.
#15746 of 16377
Re: Solstice [mirth] by black_tulip
Jan 29, 2006 (3:31 pm)

Replying to: mirth (Jan 27, 2006 12:48 pm)

why mile up a car with test drives when you'll have no trouble selling it without one?
 
Because it builds goodwill and very possibly may generate future customers for GM products. If I am an import driver and am mildly interested in the Solastice, I may become a GM customer for life if I can test drive and buy one. On the other hand, if I get that "no test drive" attitude, I will probably never set foot in a Pontiac dealership again.
 
Wouldn't GM do anything these days to get new customers? The dealers should understand that and act as partnerships that they are.
#15747 of 16377
Re: I'm sure... [isellhondas] by steine13
Jan 29, 2006 (5:36 pm)

Replying to: isellhondas (Jan 29, 2006 12:33 pm)

[..] you basically wasted the time of a person who works on straight commission.
 
Well, he went at a dead time, so there probably wasn't a "real" buyer at hand.
 
Waste of time my foot.
I'm not in sales, but this one strikes me as a doozy:
"Oh you have a Highlander? How do you like it?"
Then "May I ask where you bought it?"
 
And if it was bought somewhere else, there is a great opportunity for pointing out the wonderful service at this here facility, and certainly you will be happy to show him the new model with the bigger engine... Who says he doesn't really like it and will buy one?
 
Have you heard of impulse buying? Or is that something that doesn't happen in your neck of the woods, like odometer tampering or sub-standard CPO vehicles?
 
As far as that "You must have a lot of extra time on your hands" remark, that strikes me as a cheap shot. It's $20-30k of somebody's money, what's wrong with taking a lively interest in it?
 
I have "thought about" buying a Legacy for the past 8 years or so, and the dealership is 3 blocks from my house. I have never taken a test drive yet because I'm not serious and I know it. I am respectful of salespeople and of their time.
 
But I'd say to go check something out with an interest towards future purchase is absolutely legit... a current HL owner is 1/2way there to buying another one, as far as I am concerned.
 
-Mathias
#15748 of 16377
Re: I'm sure... [isellhondas] by landdriver
Jan 29, 2006 (6:05 pm)

Replying to: isellhondas (Jan 29, 2006 12:33 pm)

Actually should have mentioned the "salesman" was really the salesmanager, so he was more experienced in dealing with customers (the salesmanager's salesman was nowhere to be found when I went inside to ask for the test drive).
 
Also now that I think about it it happened a little differently. After the salesmanager inquired, I told him I already had a Highlander. That's when he stopped in his tracks. When I continued to tell him that to be entirely honest I wanted to test drive it to see how much more power the 3.3L had, that's when he thought about it for a split second and started walking again with the same enthusiasm in his cadence as before. I don't think he was as miffed as my earlier post implied.
 
Like steine13 I am also very courteous and respectful of the salesman's time! (I also just drove it around the block so as not to rack up too many miles.)
#15749 of 16377
Re: I'm sure... [landdriver] by imidazol97
Jan 29, 2006 (6:10 pm)

Replying to: landdriver (Jan 29, 2006 6:05 pm)

The one thing I miss in the description is the statement, "I bought my Highlander here from salesman so-and-so." Then it would have been reasonable to go back to drive to compare the models.
 
Maybe repeat buyers from another dealership would be someone to treat well for that next purchase like the previous poster was saying. But I would have gone back to where I bought the one I already have.

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