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Volkswagen Passat Prices Paid and Buying Experience

3318 messages,  Last post on Nov 12, 2009 at 9:57 AM

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What is this discussion about? Volkswagen Passat, Sedan, Wagon

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#933 of 3318 kimmers71 by vwguild Apr 05, 2001 (1:13 pm)
A/O 1:12PM PDT VW Computer is down...will try again later...
#934 of 3318 Bernardsville VW by jamgraf Apr 05, 2001 (1:50 pm)
I have to tell you, the height of irony is being called a know-it-all by someone who is proclaiming to know the answers without any of the facts.   Perhaps I have been in discussions with VW dealers in the DC area. Perhaps if I intend to order a 2002 model, I will in fact go to a DC dealership. But now let's assume that the model car I want is not available in my state or any of the five surrounding states. Perhaps at that point I begin to look outside the region for the car I want, to see if I can get it sooner. Why look in Bernardsville, NJ? Perhaps I have occasion to be there for some other reason that would make it feasible to travel up that far (and thus negating travel expenses since they are a sunk cost anyway)!   If I was only looking to shop out prices, there are no fewer than 25 VW dealers within an hour of my home and I have spoken with many of them, some who were willing to deal and some who were not (how do you think I got a low bid?), but all were civil and professional. I can certainly respect the fact that B'ville VW does not want to cut a deal on these cars, seeing as they are of a fairly limited nature. That's their perogative. It is my perogative to walk away.   And notice that my first offer was indeed just that, a first offer. No counteroffer (or even rejection of my offer) was ever made. This is called negotiation. Instead, I was treated to a CAP MESSAGE response suggesting that I do not know what I'm talking about. Of course I just had invoice pricing. Who cannot get invoice pricing now? But when every major consumer service (including Edmunds) agrees with those figures, you start to get suspicious. On top of which, other dealers had already corroborated that the data was, in fact, in the right ballpark. No, I do not expect the dealer to sell me a car for no profit, why would they? As you pointed out, I have no idea what they actually paid, so I'm going to go in low and work my way up. My concern is to pay as little as I have to, not worry about the dealer's profit margin, that is his concern. My problem is not with the salesman's decision to sit on the car, but rather with the immediately combative stance he took. I too have selling experience, in cars as a matter of fact. I know that you can negotiate in a professional and civil manner without getting personal or combative. Sometimes it is unavoidable, but it is the salesman's job to control the tone of the sale, or else turn the customer over to someone who can. The only consequence for the buyer is to go elsewhere. The consequence for the seller is a missed opportunity to capitalize on a precious lead. You NEVER prequalify a prospect.   I had every intention of purchasing the car if a mutually acceptable deal could have been reached. Who would fabricate such an exchange just to post something on the web to stroke their own ego? Where does someone come up with that? If you must debate something, it can be the decision to post the exchange on the web. I felt that the exchange was unprofessional and unnecessarily inflamatory and felt that other buyers in a similar position had a right to learn from my experience, just as I have learned from others. We reap what we sow. I'm sorry if this leads to any hardship for this salesman, but it takes two to tango. One of the consumer's best weapons is the public forum (internet, demonstration, Better Business Bureau, etc). In a capitalist society, the threat of reproach to a legitimate reputation keeps many businesses in line. If sellers take care of their customers then they have nothing to fear.
#935 of 3318 VW Guild-Ad Fees by cliffyb Apr 05, 2001 (3:12 pm)
Great so what you are saying is Sacramento has higher than norm ad fees? Just my luck!   Can you post a list of dealers who don't have ad fees? That way I can E-mail them to death in the name of saving $100 even though I really have no intention of making the drive. If I'm lucky I'll get one to go postal and then post the exchange on the net!
#937 of 3318 cliffyb by vwguild Apr 05, 2001 (3:35 pm)
Good to hear from you...Hey! You have all of the high-roller pols up there... Service from those two dealers that we were talking about are neck & neck in the CSI catagory, and on the high side as well; so you should be okay in that regard.   As to those dealers without Ad fees, all are from Santa Cruz & south, and SLO has a $5.00, including yours truly!
#938 of 3318 Knucklehead by jamgraf Apr 05, 2001 (7:55 pm)
There's an intelligent response for you. I expected something more from you cliffy.   A salesman of any kind is lucky to sell even 10% of the contacts he makes. That means that all but 1 out of every 10 people who express interest in his wares is "wasting his time" by your definition. I only asked this man to do his job, nothing more. If my bid was low, it was his job to overcome the objection and sell the product, not offend the customer. He's a professional salesman, not an order taker.   If I were to go out and rebid the contract for office supplies at my job, I would put out a request for proposals and collect bids from multiple vendors. Lowest bidder who can provide the service gets the sale. Why should buying a car be any different?   There are only two ways to compete in a free market, profitability and efficiency. Therefore, you can compete on price, you compete on service/quality or, rarely, you can compete on both. Same car, same service, I guess it's competing on price. He offered neither. You call his actions sticking to his guns and applaud him. I call it rude and unprofessional and posted his comments in this forum for others to see. What's the difference? Either way he failed to do his job.   It's the American way. I'm sorry if you don't like it, but that's the way it is.   Take it for what you will. I have nothing further to say on the subject as it is clear that you are simply bent on creating ill will and not on contributing anything useful. This thread is unlikely to bear any more fruit for those who came here to learn about Passats.   Thanks for the inputs and best wishes to all with your VWs.
#939 of 3318 grumpgraf by cliffyb Apr 05, 2001 (8:08 pm)
Thanks for the short course on "The American Way" You touched on some key subjects that they forgot to mention to me in Grad School. I am in your debt.   All I can say about is that even though I like the site I am glad there is not currently an "Edmunds.com" for my industry.
#940 of 3318 jamgraf by vwguild Apr 05, 2001 (8:24 pm)
If you would care to read another point of view...go back to Post #900 and let me know what your impressions are...
#941 of 3318 That being said... by im_brentwood Apr 05, 2001 (10:57 pm)
Kristy,   Just do what I did. Throw a changer in it. I can load the entire Zeppelin Box set at once! =D And the Stones and a Dance CD.. and...etc...   That being said.. the car was bought for a family member in college. Guess who just got on Academic Probation after last semester? And Guess which big bad Car-Dealer cousin found out?   Someone is going to trade me their Passat for a Bus Pass on Sunday. Debating whether to sell it (I dont technically need it) or to keep it. I do love driving it...   Smart idea, IMO, to make a CD Player standard. I can't remember the last time I saw a car with a tape deck in it that I was appraising that actually had a tape in it... and when people buy cars with CD Players in em, you always see em grabbing CDs at delivery...   Bill
#942 of 3318 by its_kristy Apr 06, 2001 (8:21 am)
Thanks Brentwoodvolvo, however, I don't really like the changers. I don't find them very convenient, especially when they are in the trunk. Actually, depending on the price of the 2002 head unit and whether it can be retrofitted, I may just buy an mp3 player instead.

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