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#185 of 613 Program 03N01 letter by summerproject Jan 20, 2004 (8:59 am)
Sorry for the excessive posting, but just found a copy of the letter on the web.   Focus Extended Coverage Program 03N01 All U.S. Ford and Lincoln Mercury Dealers     SUBJECT:  Extended Coverage Program 03N01 - Certain 2000 and 2001 Model Year Focus Vehicles Fuel Delivery Module     PROGRAM TERMS   This program extends the coverage of the fuel delivery module (FDM) to 10 years from the original warranty start date of the vehicle, with no limit on the number of miles that the vehicle has been driven. This program provides replacement coverage, and is automatically transferred to subsequent owners.   VEHICLES COVERED BY THIS PROGRAM   Certain 2000 and 2001 model year Focus vehicles built at the Wayne and Hermosillo Assembly Plants from Job #1,1999 through June 13, 2001. Affected vehicles are identified in OASIS.   REASON FOR PROVIDING ADDITIONAL COVERAGE   Some of the affected vehicles may experience engine hesitation, loss of power, surging, and other similar symptoms as a result of contamination of the fuel pump filters. Because the contamination of the filters is progressive, they may ultimately become sufficiently blocked to cause the engine to stall completely. Although the symptoms noted above can occur under a variety of driving conditions, they are most likely to occur when there is less than one-quarter tank of fuel and/or when the driver is attempting to accelerate while making a right turn maneuver (such as entering a highway through a cloverleaf) or while driving uphill.   SERVICE ACTION   If the customer's vehicle exhibits the symptoms described above, dealers should replace the fuel pump unless there is clear evidence that the symptoms are solely caused by some other component. To assist in determining the cause of the symptoms, you should interview the customer. In addition, diagnosis time is provided to road test the vehicle. See Attachment IV for customer interview flow chart.   If it is determined that the symptoms are caused by some other component and the FDM is operating properly, the customer should be notified that the repair is not covered under this program. This program does not cover parts or procedures other than replacement of the fuel delivery module. The fuel delivery module replacement will be performed at no charge to the customer.   AN OPPORTUNITY TO BUILD CUSTOMER LOYALTY   With increased service capacity, use the resulting service traffic to acquire new retail service customers, or become re-acquainted with current ones. Take this opportunity to make a lifetime customer by demonstrating:   Care by using the Quality Care Report Card every time to identify additional service needs that may require attention.   Convenience by offering convenient payment terms, by scheduling service appointments, and by providing convenient hours and days of operation.   Competitive Pricing by promoting national, regional, and your individual dealer service specials. ATTACHMENTS   Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Customer Interview Flow Chart Customer Notification Letter   QUESTIONS?   Claims Information:.....................................................- ............................1-800-423-8851 Special Service Support Center (Dealer only) Questions:............................1-800-325-5621
#186 of 613 summerproject by fdthird Jan 21, 2004 (6:15 am)
Sorry, but I don't see your problem. Seems to me that what Ford is saying is that IF YOU DON'T HAVE THE PROBLEM you need to pay for the diagnostic. How many of those letters did they send out? They're probably just trying to stop the vast majority of folks who don't have a problem from descending on the service depts and eating up the replacement parts.
#189 of 613 summerproject... by Sylvia STAFF Jan 22, 2004 (9:26 am)
You should be getting an email on why the post was removed - it contained copyright information from another site. Re-posting with the link to the article does not violate the copyright, thank you for sharing.
#190 of 613 fdthird..............RE: "Program 03N01" by summerproject Jan 22, 2004 (10:22 am)
**Thank you Sylvia for clearing that up. My bad.**   fdthird wrote: <<Seems to me that what Ford is saying is that IF YOU DON'T HAVE THE PROBLEM you need to pay for the diagnostic>>   Yes that IS what the peolple at Ford are saying.   fdthird wrote: <<How many of those letters did they send out? They're probably just trying to stop the vast majority of folks who don't have a problem from descending on the service depts and eating up the replacement parts>>   And what an unexpected windfall they could get from all the folks that will pay $60- $80 to have a diagnostic done to see if they have the "Program 03N01" problem. Good thing they sent out all those letters!   This is the third recall on the fuel filter assembly for Ford Focus' produced 2000 through 13 June 2001. Ford knows they should be doing a recall on this defect, but to avoid having to pay for a recall they call it an "extended warranty".   Ford isn't doing this "extended warranty" offer to be nice, they are doing it because there has been a proven history of a defect in this specific area. 3,475+ consumer complaints about this issue moved Ford to action not anything else.   Since I did have the symptoms described in the letter concerning "Program 03N01" and the letter said if owners experienced any of these problems to "take the vehicle to your dealer". It would be only logical to assume that Ford would not charge me to plug my car into their computer to see if they could tell me if I had Ford's "Program 03N01" defect. Having them do a diagnostic may not be the answer either.Who knows if the diagnostic can even tell if the fuel pump fuel filter assembly is defective. Maybe the diagnostic will only give "Program 03N01" status if it determines the fuel pump is completely gone and you are broke down on the side of the road.   As I said before, Ford is trying to prevent a full fledged recall and this is the fix they are currently offering. That problem is very easy to see. Don't be surprised if "Program 03N01" evolves into a complete recall and then Ford won't have to bother with any diagnostics and just throw a new fuel pump and filter assembly in all the vehicles in question.   **********more info below http://www.ofoc.ca/news/news_2003_11.html
#191 of 613 Too Much by fdthird Jan 23, 2004 (10:41 am)
Your opinion...mine is that they are standing behind the product and doing the right thing.   It was not always like this and I am one of millions of consumers that have paid to have manufacturing errors corrected.   I am happy that should I have a problem with the fuel pump on my 2001 Focus (and at 45,000 its running fine) it will not be my problem.   Sorry but my glass is half full!
#192 of 613 Too Much? by summerproject Jan 23, 2004 (4:45 pm)
No need to apologize for having a glass that is half full, unless of coarse you paid for the full glass and they just gave you half. I think you should be entitled to a "repour". But then again that's just my opinion. LOL!
#193 of 613 Outrageous Focus Wagon lock problem (long) by sleddawg Feb 13, 2004 (1:55 pm)
I have an incredible Focus problem story, and I think I have a case for some restitution from Ford. Any advice appreciated... To wit:   I have a 2000 Focus wagon. Bought new after seeing them on a European trip. It was, according to the dealer, the first one in the state of NJ. It's had its share of troubles, including all the recalls - brakes, fuel filter, etc. But, all in all it's a great car to drive, as many agree.   A couple weeks ago I returned from work, drove into the garage and shut off the car. The next morning I went out and the key wouldn't go into the ignition. Not frozen, just wouldn't go in. Of course, the car is facing into the garage, with the steering and transmission locked. I tried the spare key, which was virtually unused, thinking maybe the key is worn – no luck. Luckily the car was straight into the garage, straight up the driveway, so that when the AAA guy came and succeeded in unlocking the transmission, he was able to just pull the car straight back onto the flatbed and take it down to my mechanic. Diagnosis: a new lock cylinder. So, a new lock cylinder doesn’t seem too complicated, right? Well, think again. After 3 new tumbler assemblies the mechanic and the dealer have finally determined that the lock on my car is unlike any other installed in a Focus. In fact, the lock assembly does not match the combination of tumblers that is supposed to be in the car according to Ford’s own VIN computer records! The Focus lock is supposed to have 8 notches/tumblers – the one in my car has only 6! The dealer is completely stumped by this. So, despite all my (excellent) mechanic’s attempts to install the proper Ford replacement part, supplied by the local Ford dealer, IT WILL NEVER WORK! Now, he is forced to replace ALL the locks in the car, doors and ignition, in order to make the car usable. How can this happen? Is it because this car was one of the first off the line? Why would it not match Ford’s own computer record? I have been driving a rental for over a week now – I feel like I should be able to get some restitution for this, since this is surely a major manufacturing defect. Not to mention the fact that the car is ONLY 4 YEARS OLD, so why is the lock worn out in the first place? There’s one other key on the key ring with it, so the old wive's tal about too much weight wouldn't apply anyway. Why would it wear out so fast when my wife’s Escort is 10 years old with almost 100K and no problems?   So, what do you all think of this? Any suggestions? I’m at my wit’s end… Thanks in advance!
#194 of 613 by dave989 Feb 14, 2004 (2:57 pm)
I know some people who work at the Dearborn Ford Test Facility who work on the Focus's ill ask them if they know how to solve the problem. Most likely its some problem with the Computer software. Thats fairly easy to change if you have the right equipment i wouldnt expect a dealer to have it.

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