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#61 of 803 Volvo defects - srp1 by bob259 May 30, 2001 (5:49 am)
srp1 - Thanks, it's good, or maybe bad, to know someone else is experiencing the same issues. We are still waiting on a response from Volvo on if we will have to pay for the pads. I wrote to them that I had a concern that with 75% of the pads still intact, or only 25% worn, why I would have to pay for new ones if in fact it was a defective set of rotors that caused me to have to replace the pads. I guess it's up to the factory rep and my dealer to decide, as of yet (will be a week tomorrow) no bill or call saying we have to pay, or they have replaced them under warranty. According to the dealer if they just did it Volvo would reject it and they would eat the pad replacement cost, if we complain they probably will take care of it.   This has left us a little uncertain if we will purchase another Volvo though. Brakes should last more than 11K miles plus the fact we purchased it for safety. I heard a rumor that Germany was thinking about banning Volvo wagons from the Autobahn because of poor brakes, but cannot verify if that is in fact true.
#62 of 803 xc - brakes and behavior by sas14 May 31, 2001 (12:46 pm)
Hi there. Would love to hear from anyone about this issue of v70 xc brakes, and how they've been treated by volvo. i own a 1995 volvo 850 wagon now and love the way it drives and how safe it feels, but it has had a lot of annoying little things go wrong. i'm thinking of going for the 2000 because i want awd, and because of the aforementioned safety, but this brake stuff scares me, and so does dealing with a dealer whose attitude seems to be, "if you don't buy it, someone else will.
#63 of 803 sas14 by bob259 Jun 01, 2001 (4:27 am)
After our experience I wouldn't run right out and buy another Volvo till I was assured that the brake and driveline problems from the past were totally fixed and it wasn't just lip service. Don't get me wrong we like the vehicle but our recent brake problems have soured us. I personally feel the Mercades ML is a better choice, has more power and is rated one of the safest SUV vehicles on the road.
#64 of 803 '99 XC AWD Brake Problem by drew14 Jun 02, 2001 (7:35 pm)
I have a '99 XC with 26K on it. Recently, I had the infamous braking shimmy so I took it in to the dealer. I too, was told that Volvo would cover the rotors (front ones this time), but not pads. However, the pads were required if the rotors were replaced. Well, $106 later I have new front rotors and pads. They said the problem was fixed. After taking another trip and still experiencing a slight shimmy in the rear I took it back again within a week. Same story from Volvo. I elected to not have the rear brakes reworked this time.   I complained that the '96 850 I once owed had the same problem and Volvo covered EVERYTHING, for both front and rear brakes. The dealer's response was the Volvo will only cover the pads if the problem occurs during the "adjustment" period of 1 year after purchase. This is a crock. It seems that Volvo would be better off by simply correcting the problem rather than rewriting their warranty fine print.
#65 of 803 Additional '01 XC Problems by skurl Jun 04, 2001 (7:16 am)
I discovered a new one that not even my sales rep or volvo roadside knew anything about. Apparently, the keys that are individually encoded can become encoded. Less than 24 hours into our new car, we discovered that the car would not start and we were not home. Volvo's response was to try another key. That would be great except we were not home and luckily close enough for us to take a cab home and then bike back with a different key. They had no clue what to do except recommend towing to the nearest dealer. This purchase was our second XC, having our '98 come off lease. A brilliant new design was to make the old load bars for the roof rack wider than he old and therefore render the older $300 obsolete and force the customer to purchase new ones. It seems that a lot of thought for the new design just wasn't done with enough thought. Enough for now although I could continue. Consider me an upset repeat customer
#66 of 803 Volvo by bob259 Jun 05, 2001 (2:33 am)
It seems to me like Volvo has a lot of problems they don't want to resolve properly.   skurl: I hope after all the hassle of getting into your car and getting it working again on your own the dealer at least made the inconvenience up to you.   As for our brake problem we are still waiting resolution and comment from the dealer or Volvo. One has to wonder if it's the Ford merger that is causing this lack of customer support. As it stands now unless we hear more from them this will probably be our last Volvo. Bob
#67 of 803 XC - Reliable or not? by timman1 Jun 05, 2001 (10:15 pm)
I have researched the new XC, found the following: 1)service tech. mentions the 2001 XC is more reliable than my current 99-S80, I have had no significant problems with my S80 (great car!), would like a more flexible and useful car, thinking of trading. 2)anyone know where on the net to go for stats on the 2001XC's reliability, found 18 reported bugs on the NHTSA site, all mostly small fixes. 3)on this message board and other research, found significant issues including: the brake pads wearing out early, fuel pump problem resulting in stoping the car engine, reflection on the dash causing visibility problems, any more? 4)would like to keep a new XC for 200+k over the next 15 years, looking for that kind of reliability, Audi too expensive, Subaru to small, VW not looked at yet. What would be a good price, found that $37.7 is invoice for a XC with touring, cold weather and versatility pkg. included. Price to me is $39.2 or roughly 4% over invoice ($1,500) 5)my dealer has been great with very impressive service, would like to keep the relationship with them any info. would be appreciated
#68 of 803 Re: Reliable or not? by bob259 Jun 06, 2001 (3:19 am)
timman1: We also wanted the Volvo for a long term vehicle, but after this brake problem I can't say we'd jump right out and purchase another Volvo.   Based on what you said and what your looking for, if I were you I'd also seriously consider a Mercedes M Class it's in the same price range and rated as one of the safest SUV's by the Insurance institute. I know my wife was impressed with the power and great visibility Vs her 2000 Volvo XC. MB also has a great reputation for reliability and the start up problems they experienced, with the new model M Class (98, 99) have been cleared up. I normally swap every year or two and I purchased a M Class over a year and a half ago and can quite honestly say I love it more each day and even the wife said the ride is better then her XC.
#69 of 803 RE Purchasing a Volvo XC by srp1 Jun 06, 2001 (6:33 am)
I have a 1999 XC with 29k miles. Before I reached 1k, I noted a driveline vibration. I have had it in to the volvo dealer in Falls Church, VA on NINE occassions. They have not been able to resolve the vibration. Additionally I have had three sets of warped rotors which were replaced. I flat out refused to pay for the pads. I have called and written letters to Mr LaNeve (Pres of Volvo NA) and the Customer service Manager at Volvo headquarters in NJ. Suffice it to say that they have been non-responsive. By that I mean they have not even acknowleged my calls or certified letters. The most recent explanation that the area Volvo tech has given after supposedly driving the car is that "the car is within specs". I guess that translates to: "It is normal for Volvo cars to have mechanical defects and/or design defects" I will never purchase another Volvo, not just because of the mechanical defects, but because of the lack of any concern or appreciation for their customers. I going back to Merceded... moore expensive, but at least you get superb vehicles and excellent customer service. In summary: Consider yourself forewarned-Buyer Beware
#70 of 803 Follow up research - 2001 XC by timman1 Jun 06, 2001 (7:09 pm)
discussed with several service techs regarding the cross country: 1) brake rotor problems, possible cause tightening the lug nuts too tight, not within specs, European cars have historically stayed with "soft" rotors and pads for performance. be careful when visiting your local tire store for rotations, make sure they use correct specs for wheels.   2). (2) service advisers from (2) dealers have discussed their initial satisfaction with the performance of the 2001 XC, no big issues other than remote car locks. significant knowing that I live in Colorado where many Volvo owners come down from the hills to get service, I should have said mountains.   3). independent service shops mention the S60 and XC are reliable cars, S80 a little complicated, less reliable than the S60 and XC.   thats it for now, anyone have ideas on a good price for loaded 2001 XC?

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