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#5 of 803 by jgran Dec 03, 1999 (4:07 am)
That's a scary story, especially since we bought our '98 XC for my wife and kids. We live in the Boston area as well. We're happy with our Volvo, but I had to admit that the car is not as refined as the price tag suggests it would be. Your experience as well as some of my own confirm this. And the Volvo Service team is the worse bunch I've ever dealt with. I often feel like if I wanted to deal with this much hassel from a service department, I would've bought a Dodge or something. I hate to say this, but I don't think we'll be repeat buyers. The company has this attitude that keeps it far removed from the needs of the customer. Too bad, the XC could easily be the best car on the road if they would just finish the job by adding little things like alternator blow out idiot lights and Service Departments that seem to care. I'd be pretty ripped if my wife and kids were out on I93 for an hour and a half!
#6 of 803 random warm thought by stumeister Dec 03, 1999 (5:34 pm)
Driving back from Denver to Colo Spgs last night (saw Three Kings - Great movie BTW IMO) I had one of those moments of "XC love". 75 MPH at 2600rpm, plenty of power to spare if we needed to pass, engine a pleasing hum, seat heaters on, dual zone climate control set just right (I still had my coat on so I needed a cooler setting). Not worried about pending snow storm (it arrived this am) knowing we had the ever present AWD. Airbags and crumple zones if the worst should happen (ie deer). It saddens me to read the tales of woe from unhappy XC owners (any Volvo owners for that matter). I wish VCNA and or their local dealers would take the time to make their customers happy and resolve any issues. Volvo is still sort of a boutique car dealer (ie compared to Ford or GM) and it shouldn't be that hard to take care of those unfortunate incidents where the customer isn't happy. One unhappy customer posting/communicating their frustration on Edmunds or Brickboard can "scare away" ten possible Volvo customers. Wake up VCNA!!! Take care of your customers; or someone else will! Okay, Im done.
#7 of 803 Dealer Problems (jgran) by bob259 Dec 06, 1999 (6:28 pm)
Well our experience has been just the opposite here in upstate NY. It is because of our dealer we just purchased our second Volvo (2000 V70XC). Our local dealership goes out of their way to make sure your happy. I know Volvo has a dealer ranking system and takes great interest in it's customers, try sending a letter to Volvo and tell them about your dealer problems and I would not be surprised if you start seeing an improvement. Hope you see some difference, but for us we can't say enough about our dealer.
#8 of 803 Dealer Programs by stumeister Dec 06, 1999 (9:32 pm)
Bob259: I agree, Volvo must have some type of Dealer Ranking system. Our dealer's service dept always mentions that VCNA may contact us, and if for any reason we cannot answer "excellent" to any of the questions, to plse let them know so they can make it right (and get an excellent).
#9 of 803 tires by medmdmd Dec 16, 1999 (4:37 am)
The 2000 XC is equipped with "high performance Michelin tires". What is the model of these?
#10 of 803 Best time to buy? by eds2 Dec 20, 1999 (6:19 pm)
My wife and I plan on buying a V70 XC sometinme between tomorrow and a year from now - barring any reason to do otherwise, probably in late spring, early summer. Does anyone have any opinions as to when would be the best time to buy a 2000? When will the 2001s come out? Will it pay to go for a 2000 when the dealers are trying to clear space for the new model? Does Volvo offer any incentives on a regularly recurring basis? Thanks much for any info.
#11 of 803 Worn Brake Pads w/ 22,000 miles? by pmoscatelli Dec 23, 1999 (4:02 pm)
Hi folks. Well, I recently purchased a used 1998 and so far we really like it a lot. Safety, comfort and all. I bought the car through a private sale. It was a salvaged vehicle and it's not under warranty. I have several questions I would like to post to the group and hope that I can get some questions answered. The car has 22,000 miles 1. The rear brake pads a completely worn down. The fronts are about 50% worn. Usually the fronts go first because they take the brunt of stopping weight. Has anyone seen this or know about this? Manufacture defect? 2. I also had to replace the tires. They weren't completely useless, but with winter coming I wanted something more reliable. Again, kind of strange that the tires worn so quickly. Anyone have a similar situation? 3. What are folks getting for MPG? I'm getting like 24MPG highway and 19MPG city. TIA for the responses, Peter (Boston Area)
#12 of 803 Brake pads by sjbrody Dec 24, 1999 (1:38 am)
At 31,000 miles my wife's XC suddenly developed a grinding noise in the front end when applyhing the brakes. This was after the car had sat unused for a week while we were on vacation. She called the dealer and was told it probably was some dirt in the brakes. The noise got rapidly worse and when the car was taken in, she was told that the front pads were worn out and the brake disks were damaged. There apparently is no built-in indicator build into the Volvo brake pads to give an audible warning when they are almost worn out. I was surprised that the pads went so early. The moral of this story is that, if you hear any strange noise when applying the brakes, see your dealer at once!
#13 of 803 XC Brakes and other Quirks by medmdmd Dec 24, 1999 (4:43 am)
Peter, Your problems are certainly not unique and addressed in Part I of this conference (#466-468)as well as on Brickboard, the Volvo Club of North America's web based chat board. My '98 XC needed new brakes at 30K and I just replaced the tires with the OE Contis at 32K. I get about 22 MPG, mostly rural driving. To my knowledge, Volvo does not consider these early brake pad requirements a "defect" but only one of the many quirks of owning such a "durable" car. After needing two jumpstarts in today's cold weather, I think a new battery is next. This may still be under warranty but I haven't heard of this problem yet. I get 22 MPG, mostly rural driving.
#14 of 803 Brake pads by dlrowney Dec 28, 1999 (10:39 pm)
The Volvo XC (and other V70's) have electronic brake proportioning which distributes brake pressure depending on how much pressure is applied, and other variables. Most likely rear brakes get more pressure than most vehicles in routine stops. Probably this is why rear brakes are wearing faster than fronts. The function of brake pads is to wear out! Mileage is NOT a good indicator of brake pad wear, so pad thickness should be checked on every tire rotation (5-8K miles). The pads are plainly visibile and it takes about 10 seconds per wheel. Brake pad compound is complicated - I would guess that Volvo compounds are designed for very cold weather, and may be softer than those on many other makes. Dave

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