Last post on Nov 04, 2012 at 2:48 PM
You are in the Volkswagen Golf
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Volkswagen Golf, Hatchback
#364 of 1529 VW Customer Care
Jun 14, 2001 (10:37 am)
Customer Care? That's a bit of a misnomer when it comes to the folks at VW. Recently I had to get my O2 sensors replaced, my coil pack replaced, then 2 months later, my temperature sensor went bad! SO... I contacted the good folks at VW to seek reimbursement for my expenses (the car is just 2000 mi. over warranty). Have I received any follow up calls? NO... Have they even WORKED on my ticket until I called yesterday and completely lost my mind? NO... VW has a LOT to learn when it comes to customer service. As for my car, it's running fine, I still absolutely LOVE it, but I'm terribly disappointed. My last VW didn't have a single problem... so when the cute little new VW Golfs came out, I ran like a wild banshee wo my local VW dealer and got one. I'm not sure I'd call it regret for purchasing one... but I'm not totally pleased at this point either. I've actually got more disappointment in VW customer service than in the car itself... call me stupid, but I do really love that car!
My point... just hope that you don't need to contact VW Customer Service for ANYTHING. They DON'T care!
#365 of 1529 RE dbakalar VW customer care
Jun 14, 2001 (12:26 pm)
Did you get a Golf from the first year of production of Mark 4 (1999)? If so you should know better. First year of a model is always one to avoid. Look at 1998 Beetle for example, I sure would not buy one.
Try contacting customer care again, and I wish you better luck this time.
VWoA and the dealers certainly are not as good as the cars in my opinion.
Jun 14, 2001 (5:56 pm)
I got mine in late '99. In retrospect, I'm certain I could have waited another few months for the '00 model year. Live and learn I guess. That still doesn't excuse VW from providing DEPLORABLE customer service. And the folks at the service department could use a nice swift kick in the butt too.
#367 of 1529 VW Dealership Quality RE dbakalar
Jun 15, 2001 (11:13 am)
Even considering that each dealership is independent of VWoA I think that the dealership network inspires more people to do their own maintenance and repairs than any other.
The dealership service experience is usually fantastic or absolutely terrible with even an oil change becoming screwed up. Not many VW dealerships fall into the average category that many of the Ford, GM and Chrysler dealerships do.
The best VW service I have found is at dealerships that are paired with another make such as a Ford and VW dealership or Acura and VW.
Find a good independent mechanic that specializes in VW's or German cars as an alternate to the dealer once your warranty is over.
VWoA is also requiring many dealers to upgrade their facilities which is good news.
It is rumored that VW almost left the US in the late 80's and the dealership network sure does look like it was neglected for a long time.
#368 of 1529 I have had a good experience so far
Jun 15, 2001 (11:19 am)
from Wellesley VW in Massachusetts. I would recommend their service dept. - I'll reserve comment on the sales end until my next experience with them.
My warranty is about up, though, and unless they sell me with some really good specials, I will use my local independant mechanic.
#369 of 1529 First time VW buyer
Jun 23, 2001 (3:16 pm)
I have to buy a used car fast (my 95 Civic was totalled) and I found a '99 Golf GTI 2.0 liter 5 spd. It's red, new dual exahust, only 12,000 miles. The best price I could get was $16,000. Anyone know if this is a good deal?
Also, does anyone know if 16-inch TSW Hockenheim R wheels would fit on this car?
#370 of 1529 1st time buyer 99 Golf GTI opinion
Jun 23, 2001 (5:44 pm)
16K is too high. Try $14,000. I would pass on this one, but it is your money.
I have seen 2000 1.8T Golfs for $17,500, you might consider one of these if you want a sporty car, and insurance would be less than GTI.
#371 of 1529 Advice re purchasing Golf III ????
Jun 24, 2001 (10:36 am)
I'm looking at a Golf III VW 1995 (76,000 odo) to possibly purchase from a used car lot in Indio, CA, and they have no history on the car. It looks like a VW jetta but as a little sporty station wagon ... In looking it up in the Edmunds.com there is no info on this model!! I really need a reliable dependable car so don't want to purchase a car that has a history of problems ... or easy to steal (like the Jetta). Can anyone give me advice on maintenance, problems, cost re this car??? Thanks!! I only have 2 days a decision re purchase, so would be most grateful!! thanks, Dawn
#372 of 1529 MOPARBAD---TDI TIMING BELT
Jun 26, 2001 (9:20 am)
Just got off the phone with the service department at Stohlmann's VW in Tyson's Corner, VA. He said that the new recommended timing belt interval change for 2001 TDI automatics is 60,000, the same as for the manual transmission models. Said he was sure there was paper on it, but didn't have the time to research it now. When questioned, he was very firm and confident that his information was accurate. This is what I have heard from a few others as well in the past few months, and had posted earlier. Phone number to the dealership is 703-893-2990. Called the 2 VW customer relations 1-800 numbers but they were clueless.
#373 of 1529 Timing Belt-Stohlmann's
Jun 27, 2001 (3:35 pm)
I would highly recommend not having a TDI serviced at Stohlmann's. Why, they don't have the correct information on the most important maintenance item on the TDI. The manual states 40K for change of timing belt on auto TDI, VWoA maintenance guide for 2001's states 40K, and there is no TSB for the change, and there would be one if a change was made.
It is very discouraging hearing about the ignorance of some dealers, some of them can not even change the oil properly, the TDI takes 4.4 quarts and many dealers add 5 quarts.