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Hatchbacks Hatchbacks - Archived Discussions Ford Focus ZX3 Hatchback - Part IV 
430 messages, Last post on Mar 24, 2000 at 3:30 PM
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Ooops, I scribbled my question by mistake. Armrest: I was asking for an aftermarket armrest for a ZX3. Mine is automatic. By the way, the armrest is an option in the wagon but not in the hatchback. 5 door: I just came back from a trip to Germany where I saw quite a lot of 5 door hatchback Focus. European like hatchback, American don't. I also notice that all Focus had headrests on the back seats. US-made Focus don't. They must have saved a little money there. |
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The DIstrict Manager of Ford called me today and apologized for the delay. She claims the production line will stop or has been stopped in order for key components to be sent to dealers. (I can't say I believe this scenerio). I also spoke to the parts manager at the ford dealership and he was extremely apologitic. Most important, the district manager offered me free extended warranty on my car so that it now has 5 year, 70,000 miles bumper to bumper warranty. They will also pay any additional rental car charges beginning on Monday. This peace offering was nice, but I remind all, that I would have rather have had my car back 2-3 weeks ago. The moral of this story is to be vocal about your opinions. I always remained calm (as best as I could) and was not shy in telling Ford what I thought Lexus (or Saturn) would do under the same circumstances. I said Ford should try their hardest to keep me as their customer because I fit the demographic that any automaker would kill to get! So drive your zx-3s carefully. I hope no one has to be annoyed and disappointed these last few weeks with Ford as I have been. NorwayDoug |
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| when i went to the milwaukee auto show this weekend and spoke to a Roush rep. he said Roush will have a focus for the 20001 model year. He mentioned they have had the car for a year, and are mostly working on wheels/tires, suspension, exhaust, and a few interior/exterior upgrades. However, this vehicle will be based on the se sedan he said... but beggars can not be choosers i guess!! | |
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ok the year for the roush focus is 2001, not 200001. my bad. keep the chat alive everyone! norwaydoug- sorry to hear about the parts problem. but at least u now have another 2 yr. of warranty without having to pay for it! |
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| I'm glad you finally got some measure of satisfaction, or assistance, from Ford, and I commend them for their action. I wonder, however, if you would have heard anything had you not been a regular contributor to this public discussion. Your point - the wheel that sqeaks gets oiled - is well taken. In the future I hope Ford will work hard to satisfy all Focus customers, and to ensure that their products are well-supported at every level. Good luck to you. I hope your travails are just about over! | |
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NorwayDoug, An just real happy to hear that they contacted you and made peace offerings. At least they are listening and maybe learning. Hoping you get back on the road with your Focus real soon. It pays to be patient and calm in these situations. Arm Rest: If you go back thru postings in forum I believe you will find a post that says you can order the arm rest thru Ford and that it will fit the ZX3. Haven't seen a after market non-Ford arm rest anywhere yet. I've been thinking about ordering one also, but first thing is a good coat of quality polish to make my Malibu Blue ZX3 paint job look really deep. The snow, salt and sand is not making me a happy camper, but it will go away soon enough. Pat |
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Check it out. Looks like it could hold CDs http://www.howard.co.kr/auto/carbest/bestpage.htm#colsole box. |
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Sorry the URL is http://www.howard.co.kr/auto/carbest/bestpage.htm#console |
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| hmmm, looks like a compotable colsole box! I guess that manufacturer don't speak the english!! | |
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Love that ad - I bet it is a real quality piece of equipment  Let the buyer beware...
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