Last post on Nov 10, 2013 at 1:53 PM
You are in the Volkswagen Jetta
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Volkswagen Jetta, Sedan
Jun 06, 2000 (4:52 pm)
I have a 1997 Jetta GLX. I wish I could say that the car has been great but it hasn't. Let me tell you why. We have had lots of minor problems like the turn signals going out twice, the wipers going out twice, alignment was bad when we bought it, the sunroof had to be adjusted because it was leaking, the oil light came on within 6000 miles and a leek had to be fixed. That's just to begin with. Right now we are having a problem with the overheating light coming on randomly! It has been doing this for the last 14000 miles. We have had the car in the shop 7 different times to 2 different dealers and one private repair shop. Yes you guessed it its still not fixed. The dealers say nothing is wrong but the private repair shop said that they see this problem often with these cars and that I should ignore it since it is just electrical. All three have checked the fan, looked for leeks when they pressurized the system, changed the sensor, and the coolant cap. Still it happens randomly. To top all this off our alarm went off in the middle of the night when nobody had broken into the car. (its the factory alarm system and is a passive alarm) When I shut off the alarm and locked the car the interior light didn't shut off. I had to manually disconnect it. After doing that and then reconnecting it they both seemed to work. Just a little more! Just last week another warning light went off (sorry I can't remember the name) and the car was loosing power when we tried to speed up. They couldn't figure out what that was caused by either. Yes this is all true and the car still has under 35000 miles. I have called the Customer Service Reps at VW and they just keep telling me to bring it in again and they will follow up. Well after 7 times and not really following up, the problem still exists. All I can say is that I will never buy another VW as long as I live (besides the fact I will tell everybody I know not to buy a VW). I am just glad that this is on a lease and I will be able to ditch it on VW instead of some other poor person.
#386 of 6655 O2 Sensor (etc) gone bad for me too!
Jun 07, 2000 (7:32 pm)
Pgofx and Tom (and anyone else),
Hi. I am new to the site. I bought (didn't lease - stupid, I know) a 2000 GLS V6 6 months ago. My O2 Sensor failed after 300 miles this past December. They told me specifically that O2 Sensors haven't historically been a problem with VW's (which seems false based on this site).
In any case, I now have 3,700 miles on the car and the engine light is on again. The computer didn't indicate the problem and they have now had the car for a week and still can't tell me what is wrong. Is it standard practice to hold a car like this and not give any clue as to what could be wrong? The dealer (Golden Gate VW in Daly City, CA) keeps telling me it's a "soft failure" as if I "didn't screw the gas cap on tightly enough". They told me that could turn the light on. Has anyone ever heard of this?
I feel like I might be getting taken for a ride (especially since I mentioned the Lemon Law to them when I dropped the car off). Does anyone have any advice for what I can do to ensure that I get fair service or on anything else involving dealing with dealerships? I have no experience dealing with cars...Thanks!
#387 of 6655 O2 sensor and other problems
Jun 08, 2000 (7:09 pm)
Finally got my Jetta GLX back from the dealer yesterday (3 weeks after bringing it in) w/ the O2 sensor fixed..for now. At anyrate, VWoA, nor my dealership believes there will be a recall for this part, but the service rep at VWoA did say that she personally has handled a lot of O2 related calls lately...On another front, I just wanted to chime in and say that I love my Jetta..the way it drives, the features on it for the price, the look, etc...which is why I can barely put up with the LOUSY customer service by VWoA, and the really poor dealerships that I have dealt with in the past. Could I recommend the cars to friends? Sure, but with a lot of caveats. As my letter to Gerd Klauss, President of VWoA says, if VW hopes to become a more upscale brand they had better work extremely hard to fix customer service and dealership problems. Other than lack of information from either party when a problem occurs, my biggest pet-peeve is that I cannot find a VW dealer in Colorado that keeps its service department open on Saturdays. Even Honda does that....Anyway, that's it for ttrouble
#388 of 6655 In response to what5's post
Jun 09, 2000 (2:35 am)
My problems and complaints with my 1999 Jetta VR6 since 7/1999.
1. Valve cover gasket leaked oil.
2. Window malfunctions.
3. Window leaks air and water.
4. Engine noise, air intake cylinder is bad.
5. Oil cooling housing leaked oil.
6. Problems shifting in first and second gear, especially in cold weather.
7. Power loss at times.
8. Not as stiff as older Jettas
9. Cloth seats collect extreme amounts of lint, impossible to keep clean.
10. Creaks and squeaks in dash board and doors.
11. Gas door continually will not shut.
12. Sun roof jammed and will not open.
13. What Volkswagen America customer service?
14. Poor quality of workmanship and customer relations from Valenti Motors.
+++++++ some new ones
#390 of 6655 greg ....tdi
Jun 09, 2000 (3:33 pm)
It was a 2000 model. That was why I was so surprised! It's crazy! It sounded like an old truck lugging it's way.
GO check out JD Power survey recently for customer satisfaction in regards to VWs.
#391 of 6655 02 sensor symptoms????
Jun 11, 2000 (2:43 pm)
I posted previously about a startup noise in my daughter's new '00 GLS VR6. The tailpipe sputters, sounding like it has a hole in it, and idles rough for about 10-15 seconds until the engine seems to "find it's stride"...then it idles and runs fine. Is this a symptom of a bad or failing 02 sensor? I ask again, as no one responded to a possible cause. Thanks.
#392 of 6655 Oh what a feeling - Volkswagon!
Jun 13, 2000 (2:54 pm)
I was so proud of my '00 Jetta for making it to 3,000 miles with no problems... but now the little niggling things have started! I had driven Toyotas for years, and knew when I chose a VW this time that I was in for more trips to the service desk; I just didn't realize it would be quite so soon. The airbag light came on, and I took it in Monday last week. They promptly replace the spiral spring that carries the wiring from the steering column and the light went off. The service guy said it's not a question of IF you replace it, but WHEN. Well, I hadn't seen that one here on the boards yet, but whatever. The light came back on Thursday (three days later). I couldn't be bothered to take it right back in, until yesterday when a passenger put their window down and it wouldn't come back up! So back to the VW place again... la la la... I have to say they have been very good both times; last night then even got me a rental since they couldn't fix the car yesterday. Which is the right thing to do, and I'm happy they did it. I love driving the car so much that I'm willing to put up with these inconveniences - at least I knew the problems were possible when I bought the car and made a deliberate choice. The day may come when the troubles outweigh the fun, but not yet!
#393 of 6655 Jetta Problems
Jun 13, 2000 (10:57 pm)
I think you should brace yourself, I fear that this is just the tip of the iceberg, I am at trip 13 to the dealer, and now my car is going back for another week, that will make a month so far driving a rental. The window problem is very common, I have warned about this many times before. They quoted me 3 weeks to get the parts for the window, so I insisted that they take them from a new one on the lot.
#394 of 6655 PROBLEM 2000 JETTA GLS
Jun 14, 2000 (1:59 am)
I really love my VW, the new look, the ride, etc., but am at a loss because it has failed with only 2200 miles on the odometer.
It has been diagnosed first with a bad transmission, then a wiring harness and now a speed sensor. I really don't think they know what the problem is. Supposedly the engineers at VW has been working with them. (huh, who knows) The service department at the local dealership has been everything but helpful. Excuse after excuse on why it's not fixed yet. I finally made them give me a rental car. UGH....a GEO Metro...I'm ticked about that too. I would think they could provide their customers with something comparable.
I find that I am treated as a second class citizen. I have had to call them to see how work was progressing. They never once called me. I bet if I had a problem with a Benz they'd have me in and out in no time at all.
I see all the problems with the o2 sensors, they haven't even mentioned that it could be one of my problems, even though the engine warning light came on too...
If I keep having problems..Lemon Law Time....
From some of the responses I have read, it looks like most VW owners are treated unfairly by their local dealerships. Why? I always had good service at Honda..
It has been in the shop since May 31st, going on 3 weeks now. My concern is that I don't think they really know what's wrong...they say the computer printout said one thing, and the VW engineers said another.