Last post on Aug 08, 2000 at 11:56 PM
You are in the Maintenance & Repair - Archived Discussions
This discussion is ARCHIVED. To reactivate the discussion, post a request in the Lost? Ask the M&R Host for directions! discussion.
What is this discussion about?
Volkswagen Passat, Electrical, Fuel System, Transmission, Sedan
#369 of 527 Dealers need training
Feb 29, 2000 (8:06 pm)
I have bought three new 3 VWs, 1986 GTI (UK), 1998 Polo Classic (Russia) and a 1999 Passat GLS V6 (USA) in three different countries and I have found VW dealers to be the worst on earth. The level of service, whether in the UK or the USA is a joke.
In reading these complaints on the Passat, it becomes clear that everyone likes the car. The problem is that cars, in general, are going to have problems and if we could have these problems taken care of in a timely, professional manner, I think the majority of us would be very satisfied.
VW of America needs to re-teach the fine art of customer service to their dealers, before we, the consumer, look elsewhere for our next car!
As a minor note, I also had an 1997 Audi A4 and Audi dealers have learned this skill!
#370 of 527 Passat Problems
Mar 01, 2000 (5:41 pm)
I own a 98 VW Passat. At the end of April, I will have had it for 2 yrs. Back in January the engine started making a funny noise. On January 30th I brought it to the dealer (Aquidneck Autocenter in Middletown, RI)to be looked at. They told me that they didn't know what was wrong, but that I needed a new engine. The car has almost 44K miles. First I'd like to note that I've never had to replace an engine in any other vehicle I have owned and I have exceeded 200K miles with those other vehicles. Needless to say, replacing an engine on a car that only has 44K on it made me nervous.
It is now March 1st and I'm still without my Passat. They told me back in January that I would have it within a week. Volkswagen doesn't provide loaners so I borrowed a car from a family member. A week went by, I didn't hear anything so I called. They didn't know when the engine was going to be shipped. Week #2, they still don't know when the engine is going to be shipped. I called Volkswagen directly about giving me a rental since I needed to return the car I borrowed. Told me that they'd call me with a decision by the end of the week. Never did. Week #3, I called my state's attorney general's office and they recommended I speak to the owner of the dealership. I called and when I asked to speak to the owner, I was told that the owner does not take phone calls! They told me that they'd call the General Manager of the dealership, who then had the Service Manager call me. I ranted to him about how being without my vehicle was becoming at this point ridiculously inconvenient and annoying. He said that he'd call VW and see if they would authorize a rental.
Volkswagen authorized a loaner and the dealer lent me a Mazada from their lot. I have a long commute and driving home one night everything within the car and the remoteless entry went dead. Dealer said it was a fuse which they replaced. Drove off the lot and on the way back to work, it all went dead again. I was furious and called the Service Manager who just laughed at me and told me that he doesn't make the cars, he just fixes them. They brought me another car, a 97 Jetta. Car was filthy and reeked of smoke. I called the general manager to complain. I was shocked by his rudeness to me. I've never had a manager of any business or establishment speak to me in the manner he did. Big change from his demeanor when I purchased the car...back then he was falling all over himself to make sure I was happy.
I called Volkswagen and filed a complaint against the dealership. I received a call on February 23rd from the service manager telling me that my engine arrived from Germany and it would take a couple of days to put it in. On Monday, February 28th, I hadn't heard from the dealer, so I called and was told that they were almost done and it should be done by Tuesday afternoon. Tuesday afternoon I call the dealer. Still not done but will be done soon. It is now March 1st, and I'm still without my car and have not heard from the dealer!!!!
I am definitely a dissatisfied Volkswagen customer. As soon as I get the car back, I plan on selling it and forever stay away from Volkswagen!!!!
Mar 01, 2000 (6:20 pm)
Exactly as many have stated, a terrible dealer will taint the entire brand for a dissatisfied customer. You should be talking to a lawyer, in most states, if you are without your car for mor ethen XX number of days over a certain time period, you qualify for the lemon law and they have to buy the car back.
Forget the Sales Manger, Owner, etc, call a lawyer because you've been screwed by them royally.
btw--I just turned 19,000 miles on my 99 GLS and not one problem.
Mar 02, 2000 (6:21 am)
I noticed that a lot of you have had many problems with dealerships...I have a 1999 VW Passat and I love it. I got it from Beaudry VW in Tucson and have to take it to Joe Florek in Flagstaff for college...Beaudry has been wonderful while Joe Florek hasn't. All I can say is that you should check the dealership out if it concerns you that much. Or, if you hate it that much, learn how to fix it. That lost art. I have been very satisfied with performance and stuff and have learned that if you think VW service is bad, try Chevrolet's service or the warranty on the Malibu, that doesn't even come with rear defrosters unless you buy the more expensive LS. Just know that it can get worse, butI'm living the highlife in my V-dub Passat.
#373 of 527 Dealers
Mar 03, 2000 (1:14 am)
I'm spoiled by living in a very large city with close to 10 dealers to choose from, but out of those 10 I can garuntee you a couple are bad if not horrible. VW dealers range from crooks to near Lexus treatment. Fortunately enough, I have found a great dealer, I just brought my '99 Passat GLX for its 10,000 mile check up (with no problems except a deffective air bag crash sensor, which was replaced that day)I complained that the front cup holders and right speaker rattled a little, and without asking they replaced both. I find the car dealership really does make or break your experience with a car company and the car. No matter how nice the car though, it's not worth buying a car, VW or not, if you're stuck with only one, crappy, dealer to choose from. Lastly, for those of you that have a ratling/squeaking sound, it does come from the right back seat, I put some w-40 on the clamp that attatches the fold-down seat to the car and haven't heard the squeak since.
#374 of 527 Looking for a good dealer!
Mar 03, 2000 (8:26 pm)
I am very seriously considering buying a 2000 Passat (yes, even after reading all of your comments!). Does anyone have a great VW dealership in the CA Bay Area? (San Jose-San Francisco?). Thanks for the thoughts and comments...I will be listening for squeaks from the back of the passenger seat! Happy Volkswagen'ing to you all!
#375 of 527 Front Break problems on Passat's?
Mar 03, 2000 (8:45 pm)
I'm seriously thinking about buying a 98 Passat GLS V6. Dealer in Sacramento received 2 back from VW lease auction? But, I've been told there is a problem with the front breaks, soft feel, excessive dusting and just plain dosn't work well.
Anybody have problems like these. Also, Audi is doing a recall in europe on front breaks, does anybody know if the passat has same model of brakes??
Mar 03, 2000 (8:59 pm)
The front brakes on the Passat are nothing short of spectacular, far better IMO then the competition. The only negative is that they DO give off a lot of dust, but that's simply cosmetic.
There is a recall effecting SOME Passats concerning the front brake booster and extreme cold weather. This was a voluntary recall on VW's part and effects only a certain group of VIN's, mine was not in that group.
Test drive one and see if it stacks up for you and the kind ofdriving you do. For me, they are just great.
#377 of 527 a story about a brake problem
Mar 09, 2000 (2:25 am)
For all of you concerned about the problems with the VW Passat brakes, I would like to relay the story of a German friend who drives an Audi A6 (yes, in Deutschland). Last Winter his brakes failed on a cold day nearly causing him to be involved in a very serious accident. He explained to me that problem was in the material used to manufacture the brake pads. At temperatures below freezing, the brakes on his car simply did not operate. After his near miss, he returned the car to the dealer and refused to take it back until the brakes were replaced. They eventually acknowledged the problem, installed new pads made from a different material and he has since had no problems.
If this is related to the Passat, I cannot say. But, everyone knows VW owns Audi and the theory of interchangeable parts is not new.
Make of this story what you wish.
Mar 09, 2000 (2:29 am)
I forgot to mention, that I too find the VW Passat fun to drive and am very close to purchasing one. The stories found under this topic are causing me to think twice because of service. My current vehicle is a '95 Windstar (yes, with blown headgasket) and whatever the case, I want the next vehicle to have a substantial warranty for the drivetrain and good service.
Question: are there any sites out there rating specific dealerships?
Your help would be appreciated.