Last post on Aug 14, 2013 at 8:07 PM
You are in the Mercedes Benz M-Class
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Mercedes-Benz M-Class, Mercedes-Benz ML55 AMG, SUV
Sep 03, 2001 (7:47 am)
We purchased a 2001 ML320E abt 7 days ago and we have been disappointed with it. Firstly, on delivery of the vehicle, we discovered several flaws. The stitching of the leather on the driver's seat came undone, there were paint flaws on the rear bumper, a torn handle(vinyl) of the rear door and several other blemishes that one would not expect of a MB vehicle. Just 2 days ago, the check engine light came on and with several other funky blinking lights on the dashboard. We called MB road assistance and they advise that we not drive the vehicle. Since it was the Labor long weekend, we were totally unamused and we were not able to contact the dealership until Tuesday. We want to know what some of you folks would do given our circumstances. We are very disappointed with the vehicle and have lost total confidence in it. AND its only been 7 days since we bought it. We feel that we should be given another ML to replace or perhaps have our C-class returned ( traded in) and have our money refunded. Or do you all feel confident enough to have the deficiencies repaired under warranty and keep this lemon of a ML. Its a stunning shame for Mercedes Benz. Would love to hear your opinions.
Sep 03, 2001 (8:16 am)
NothapplyML: My condolences. It really sucks to get a new toy and have any problems. Sadly it does happen. Relay to the dealer your feelings. Contact Mercedes USA directly by phone and also relay to them your feelings. Also, find out about your local lemon laws. This may be your only ultimate recourse.
This said, the ML is really a pretty good vehicle. My '00 had problems too, and still has a couple, but it's worth it overall. I am sure that the dealership will be able to resolve everything. If you spend hours reading this site, you will find that at least 99% of the other readers think so too. Remember that a ML is a vehicle made of thousands of parts, mostly by American hands. That it has some problems is less than the ideal reflection on our country, especially on Labor Day. Unfortunate but true problems are SOP.
#4747 of 8199 MY 02 ML320 Changes ...
Sep 03, 2001 (8:36 am)
I am considering buying an ML320 and I just took a look at the 02 at my dealer. I like most of the changes including the climate control, fog lamps, auto lights, auto up/down windows etc.
I also noticed the following changes from the 01 brochure:
- Overall Height: 71.7 69.9
- overall length: 182.6 180.6
- curb weight: 4786 lb 4586 lb
- cargo vol: 34.7 40.4 cu.ft.
(second row seat in use)
- cargo vol: 81.2 81.2
(second row seat down)
- Fuel economy: 15/19 17/21
(from the sticker)
- Ground clearance: 8.7in 8.4in
I don't know where the increased weight is coming from but maybe it is dragging the fuel economy down?
The increased overall height of the truck might have come from the new wheels/tyres? But the specs do not indicate the step-in height in 02?
The front and rear legrooms are the same in the two models. But does the reduction in the cargo space come from the first-aid and the other kits located in the tailgate.
I have learned quite a bit from this forum and would appreciate comments from you folks to keep me in sync with what to expect of the MY02.
Thanks in advance.
#4748 of 8199 RE:ML lotsa problems
Sep 03, 2001 (12:18 pm)
Sorry you had problems. The the 2001 ML I purchased (9 months) has not experienced any problems except a stuck headrest in the back and a noisy fan. Both were promply fixed by the dealer. I am very happy with the vehicle and don't regret purchasing it. No other SUV in this class compares.
By the way the check engine light will come on if you don't tighten the gas cap or you put low grade gas in the tank. In any case, other than the possible engine problem, the other problems you describe will be fixed by the dealer. (Did you not look at the vehicle before you took delivery?) Even so, the problems you describe are not significant unless there are extensive engine problems.
#4749 of 8199 Lotsa problems
Sep 03, 2001 (12:29 pm)
It sounds like you really did not go over the car upon delivery. One would not expect to have to do this with an MB, but it is always wise to do so. When we got our 00 ML430, I noticed that there was a cut in the dashboard and a few other interior mars and had them noted before we left the dealership. It was no problem for them to replace the dashboard and the other misc. problem.
If we had driven of, they could have easily and rightfully so blamed us for puncturing the dash and scratching the wood. It may have been done during prep, whatever. I do feel for your discontent. Hopefully your dealer will rectify the situation. I can not emphisize more, the importance of going over the car prior to taking it off the lot, outside in natural light, interior, exterior, glass and mirrors. Note to your salesperson any flaw or problem that you see. Just one additional thought, you still have leverage with the dealer as you will receive a questionaire from MB, a percentage of the dealer's profit on the car is based on this questionaire. If your dealer is a quality dealership, I am sure that your problems will be rectified immediately. Let us know how you make out.
Sep 03, 2001 (1:56 pm)
Thanks for the replies. The flaws and imperfections were duly noted at time of delivery. The sales rep was fairly embarrased and was very cooperative in terms of getting things rectified. The check engine light came on just a few days after. Will check gas cap to see if may be the prob and its unlikely fuel as we use only premium unleaded. We understand that the problems are somewhat minor aside from the engine light thing-not sure of that yet but I guess its that we had expected a lot more from MB having own an MB before. We have a 2001 Cross Country Volvo as well and we absolutely have no trouble with it from delivery to now-8 mths ago. I guess we were comparing both the vehicles and I must admit, the Volvo XC beats the ML hands down in quality, comfort level and value for the money.
#4752 of 8199 more on rollover
Sep 03, 2001 (4:18 pm)
The TV news seemed obsessed w/ calling it a "Mercedes SUV"
It is very rare that we get enough pictures of car crashes to guess what car it was. I frequently have to guess (yep, morbid curioisity based on the alloy wheels. That's the only reason I mention this observation. The TV video showed at least 10 secs of the ML's front while it was on its side and while it was being pulled upright. You could clearly see it was a 1998 from the grey bumpers. The airbags went off. The roof was not crushed like you'd see w/ an Explorer. It looked like it was slid on both sides. I suspect it was still driveable.
ESP and curtain bags may have helped, but the stupid occupants would have just been bounced around inside because they didn't wear seatbelts...
Sep 03, 2001 (4:45 pm)
<<Remember that a ML is a vehicle made of thousands of parts, mostly by American hands.>>
Actually, the ML's parts that make up the vehicle are all built in Germany. The Alabama plant only assembles the vehicle. I doubt that ANY part is made in the US.
I looked at the Volvo as well, and I liked it very much. However, I didn't feel as safe, particularly because the Volvo is over 800 lb lighter than the ML. And, after reading the XC boards here, I opted for the ML.
I hope you will be able to get all your problems fixed by the dealer. You shouldn't have to go through that with any new vehicle, especially not one from MB. Good luck!
Sep 03, 2001 (5:00 pm)
Much of the ML's components are made by American suppliers. That's partly actually why the early MLs had problems. A lot of it had to do with local supplier issues + their quality control. It also had to do with MB's inexperience with them. I believe MB used to rely on their German parts suppliers for strict quality control. The American suppliers were not as good in this area and quality suffered. Luckily things have become much better in the last couple of years at least, as suppliers have been changed or quality + design drastically improved.
The ML's engine + drivetrain are fully built and assembled in Germany and shipped to the US though.
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