Last post on Dec 02, 2013 at 4:13 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Mazda Tribute, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jan 19, 2005 (12:46 pm)
2005 Tribute - Auto, FWD, Purchased Fall 04
1st problem noticed around 10K Km
1st Problem - ABS Indicator - intermittent on/off. Also intermittent brake pedal vibration.
2nd problem noticed shortly after 1st:
2nd Problem - Oil Leak - steady droplet flow.
Brought vehicle in for service before Christmas, whereby they stated that a speed sensor needed to be replaced for 1st problem and new oil pump for 2nd problem. A month later, still waiting to get problem fixed.
Vehicle is in the shop as I type, so can update later as to whether the problems were fixed.
As a side note, not impressed with the level (or lack there of) of service from the Erin Mills Mazda dealer. Vehicle was brought in yesterday for all day service, yet nothing was done since 2 out of 5 mechanics did not show.
Update and impressions to follow.
#2715 of 4149 Re: 05 Tribute Problemos [tributelations]
Jan 19, 2005 (8:14 pm)
Mazda provides rental car for Trib, why don't you take your car to a dealer that has better service department?
It sound complete nonsense that these repairs take 2 months. First repair at most 1 hour, second repair I guess around 3 hours. Parts can be ordered over night as well.
#2716 of 4149 No offense to anyone
Jan 19, 2005 (8:25 pm)
but lately I see new members with existing Escape/Tribute vehicles that are running problems.
I find interesting that, as an owner why they couldn't get their membership before to post their existing car problems to seek solutions? As, 2-3 years old escape /trib with 20-30K mile, according to owner,problems have been there since purchase, and when I look at the profile, membership is created either today or yesterday.
Another interesting part that some of them never shows up again after posting couple messages.
#2717 of 4149 Re: No offense to anyone [snowman]
Jan 20, 2005 (5:48 am)
That is precisely why you don't use web forums to judge the quality of anything.
#2718 of 4149 Re: 05 Tribute Problemos [tributelations]
Jan 20, 2005 (8:27 am)
05 Tribute Problemos Update:
Just to clarify, it took as long as it did to fix the problem due to a back-order on the speed sensor. Erin Mills Mazda did not provide a loaner for the day that my vehicle sat there for nothing. They did provide a rental that evening for the following day while the service was being done.
Now with the service completed, everything seems fine. No more ABS indicator light or oil leak.
As for the veteran posters asking "why they (new members) couldn't get their membership before to post their existing car problems to seek solutions?" - simple, you're supposed to first go to the dealer to resolve problems. If the problem is not resolved, then you turn to forums to see if i. anyone else is having the same problem, and ii. if and how it was resolved.
#2719 of 4149 Re: 05 Tribute Problemos [tributelations]
Jan 20, 2005 (8:51 am)
I could understand your frustrations with it taking so long for the parts to come in. I had a similar problem with a local Nissan Dealer (not responsive) and now I go to a different local Nissan dealer that has won awards for their customer service. I noticed that my Mazda dealer has won numerous awards, and has been very courteous and resposive (although I have not had major issues). If you go to Mazda's website, there should be a list of local dealers and what awards they have one. If it is still convenient for you I would recommend trying another dealer. Also Mazda is supposed to provide a loaner for any warranty work that is being done, whether it is for 8 hours, or 8 days
#2720 of 4149 Re: 05 Tribute Problemos [dc_driver]
Jan 20, 2005 (9:17 am)
Yes, I will definitely try another dealer for service next time.
As for the loaner, they said they only had 1 and that there was a waiting list for it, with not even a rough estimate as to when it would be available. Not wanting to continue driving with a brake problem and driveway staining oil leak, I just wanted the problem fixed and had made arrangements to work from home. So I was stranded at home with no vehicle only to find out that nothing had been done all day when I went back to the dealer via shuttle van. It was only at this point that they coughed up a rental.
Based on a conversation with an insider at the dealer (title withheld to protect individual), many customers are unsatisfied with the service. The problem is unlikely to change any time soon however, since these vehicles sell themselves, especially the 3's. It would be nice to equate high sales volumes to high levels of service, but this is not the case here at Erin Mills Mazda in Mississauga Ontario.
#2721 of 4149 Re: 2004 Tribute Troubles [bear925]
Jan 20, 2005 (10:33 am)
Just so I understand, are you stating that you put 50K miles on your vehicle in 2 years? Or did you buy it used?
There were not 33 recalls for Ford/Mazda Escape/Tribute. I think you were referring to technical service bulletins (TSB's) which are not the same as a recall. And to put this in perspective, Mazda Tribute has 33 and Honda CRV has 32.. Fact is, every car that has been around for several years is going to have TSB's, and the majority of these TSB's only impact a minority of owners. My Tribute has never had any issues due to to a TSB, but I have only had it for about 4K miles now
I understand your frustration with your Tribute, but if you bought this vehicle used, is it possible that the original owner abused the vehicle or did not keep up with the maintenance? The reality is that the Escape/Tribute is the best selling vehicle in it's class and there are going to be problems for a minority of owners. Go read the CRV boards, they have just as many issues (engine fires, cars pulling to the right and cannot be fixed, etc).
I respect people's right to complain and the fact that they want to share their experiences with other owners. At the end of the day if you have had frustrating experiences with a vehicle to dealer, it is important to let others know. At the same time, people who read these boards need to put this in perspective. To say that every single Escape or Tribute is a piece of junk because of a handful of users who have had bad experiences is not fair either. The fact is there are hundreds of thousands of happy Escape/Tribute drivers who have never had a problem (two of my co-workers bought their Escapes in 2001 and 2002 respectively and have had no major issues to date). These users typically do not post to forums though, because they have no reason to..
Anyway, just my .02 cents..
#2722 of 4149 Re: 05 Tribute Problemos [tributelations]
Jan 20, 2005 (12:25 pm)
My post didnít mean that you were a phony forum member. Since you have a new car and new forum membership...
I meant some othersÖ
For the loaner dilemma, donít forget that you paid for loaner car, this option is listed on your windows sticker. If they donít have any availability, they gotta go to Enterprise and get you a loaner, period.
#2723 of 4149 Re: 05 Tribute Problemos [snowman]
Jan 20, 2005 (2:20 pm)
Re Loaner - Next time I won't be so accommodating, and believe me, I've got a short fuse when it comes to lousy service - not next time. You gotta make noise (not unlike their products) in order to get heard, get a loaner, and get things fixed!!!