Last post on Dec 02, 2013 at 4:13 PM
You are in the Ford Escape
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Ford Escape, Mazda Tribute, SUV
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#2320 of 4149 Like the Tribute, but Service and Brakes No Way
Nov 15, 2003 (2:52 pm)
With all the issues I've had with Mazda, I just decided to have a look online and see what people had to say. I found this forum and found some very familiar experiences, so I decided to voice my own. I like my DX-V6 AWD 2001 Tribute, but Mazda has me so ticked with their pathetic service, and the brakes I had to get replaced a few days ago blind sided me too. $600 to get the front pads and rotors replaced at 68,000 kms (42,000 miles), and I've been doing about 95% all highway driving since 40,000 kms (25,000 miles), which surprises me a little. The pads I could understand, but rotors too. After reading a few posts here though, I realize this is just a common trait of the Tribute apparently.
Although, the brakes are not my biggest disappointment, its actually the Mazda service I'm really ticked about. Firstly, when I went to buy my Tribute, the sales guy was treating me like a highschool kid flipping burger paddies trying to buy a $30,000 SUV. I was insulted with the way he was talking to me. It was pathetic, and I wrote Mazda about that, and kindly got a photocopied apology that I could have read it was so poorly photocopied, and a nice key chain. That's Mazda for you. The key chain made me feel so much better (a little sarcasism there I think). Their apology actually made me more mad than the Sales Rep. It didn't stop there. Last year in Dec 2002 I went in for my regular service at 36,000 kms (22,000 miles), when I was told all my tires were totally worn and down to the metal, and needed to be replaced. On top of that, I was told my rear brake drums were leaking and needed to be replaced. I basically looked at them like a deer in headlights. It didn't seem right at all to be driving a brand new Tribute, not even 2 years old, and the tires don't pass safety. That's ridiculous. I said no to both. The next day I went to a Goodyear dealership and asked them to inspect my tires and brakes. They said my front tires were only 38% worn, and the back were 63% worn, and they had been rotated. He said they were good for at least about another 15,000 kms. As for the brakes, he said no leaks at all, and if the back drums were leaking, they could cease up and they shouldn't have let me leave with them like that. He said the brakes looked like new. So finally, in June (6 months later and 18,000 kms later), I got new tires for my Tribute. Paying Goodyear $50 to look at my brakes, and tires, saved me about $800 from a clear scam from Mazda. I haven't yet, but I intend to write Mazda again, and demand they compensate me for my new tires, and for the $50 it cost to check my brakes to find out they were lying to me. Its only fair they should do that for trying to scam me out of all that money. Where I get my service now is much better, but still some things are there and I have no trust in them anymore. When I replaced my brakes a few days ago, they said it would be good to replace my wipers too. I said thank-you, but you guys did that for me in April of this year already. What? Do I need new wipers every 6 months now? It sad how some shops just try to get what they can from customers. Personally, I don't have time to research all the details about SUV's to know if they are pulling a fast one on me, that's why I'm supposed to be putting my trust in the dealership to do their job properly. I think Mazda makes good automobiles, but from what I've seen from their service, THEIR warranty has run out. It's just sad I think. I think it would be good to have some sort of regulatory body in shops on a provincial/state or federal level, with no biased view, for each service to ensure the customer isn't getting screwed. With more and more vehicles on the road, and the complexity increasing, customers are just not going to know if they are really getting scammed or not. That's my two cents.
#2321 of 4149 Spark Plugs
Nov 15, 2003 (9:09 pm)
Have 60,000 miles on my 2001 3.0 XLT and have had a slight problem with starting and performance as of late. Decided it was time to change spark plugs. Has anyone attempted this 2 hour project? Not an easy task by no means. I wasn't even aware there were no spark plug wires on this SUV until today. Discovered a small oil leak aroung the last spark plug removed. Gaskets not available at local Ford dealer. I gonna inquire if gaskets will be covered under Ford ESP powertrain warranty. Does anyone know if it is covered under warranty?
Nov 16, 2003 (1:22 pm)
"Have 60,000 miles on my 2001 3.0 XLT and have had a slight problem with starting and performance as of late. Decided it was time to change spark plugs. Has anyone attempted this 2 hour project? Not an easy task by no means. I wasn't even aware there were no spark plug wires on this SUV until today."
What type of starting/performance problems? I doubt plugs are your problem. Can you be more specific.
" Discovered a small oil leak aroung the last spark plug removed. Gaskets not available at local Ford dealer. I gonna inquire if gaskets will be covered under Ford ESP powertrain warranty. Does anyone know if it is covered under warranty?"
Should be covered, but what gasket? Valve cover? Head?
Nov 17, 2003 (6:25 pm)
I feel for you about getting flim-flammed at the dealership. Having worked for mazda dealers as a cerified tech of 17 years, I can vouch for you that some dealers will try to sell items or services that are not needed from time to time, but this is not common practice at any of the dealers at which I have worked. It starts with the flat rate tech that wants to make the quick buck, but lacks the skills to make money on more complex jobs. I have seen it done and dont agree with it, but it happens. Service managers either just don't know it is happening or they look the other way because some of them are in it for the quick buck, or just dont know how to run a shop correctly/successfully. Most technicians however, do NOT perform their duty this way at the dealerships. Always ask to see the faulty part(s) on the vehicle while it is on the lift if you are able. Most people obviously dont have time to be there when their car is being worked on so they usually ask for the parts to be saved, which is a good idea. My point is simply this: Everybody is in it for the money,including myself, and money can make people do the wrong thing just to get it. I can proudly say that I have never sold anyone anything that wasnt needed on their car, and I am always willing to speak to customers to explain what I did and how things work. Finding a good tech to take care of your car exclusively is the ideal situation. I have many customers that almost bypass the service writers completely when they bring their cars in, and only talk to me when they call etc., Also, find out the credentials of the tech working on your car. Request that your car be worked on by a certified mazda tech. Not all the people working in the shop are certified by mazda, but they do have to have at least one or two working there.
As for Mazda buying you a new set of tires, you have a better chance of seeing my Red Sox win the world series. I have only seen mazda buy tires ONCE in my career. As for something leaking from the rear brakes, whatever may have been leaking, should have been covered under warranty. I will just take a guess that your mazda dealer is a conglomerate of car lines. Any mazda exclusive dealer should know much better about selling things that are covered under warranty. Perhaps the dealer just hasnt had the mazda car line long enough to know better. I find that some of the people in my store forget that mazda has at least 3yr 50k on all the cars we see. They are used to that domestic warranty of 3yr-36k on that great GM line we also sell. (just kidding about the great part). Try another dealer if possible- depending how far the next one is. Continue making a stink to Mazda and the district rep and let them know you still arent satisfied. Let them know that you probably wont buy another mazda again because of your experience.(they dont like to hear that).
Nov 20, 2003 (5:06 pm)
What was I thinking for not reviewing the Edmunds Town Hall in the past. I now realize that I'm not alone. For over a year and half I have been trying to find out what is causing the brake pedal of my Tribute (2001) to make a hissing sound upon releasing the brake. Every time I brought my car to the dealer the sound would stop. I looked like a fool. Do you think the service rep could have taking a minute to call Mazda Tech Services to see if this problem had been reported? No. I was told to bring it back when it made the noise. After several attempts of trying to get a service rep to treat me like a sane person and with my warranty expiring today,I made another attempt. Again I was told to come back when the noise was apparent. I almost drove away, but then I chose to speak with the service manager. He planed to call Mazda Tech services and get back to me, but just then the technician walked in and he said the booster rod needs replacement. Then I come to Edmunds Town Hall today and sure enough I see several message about this. Intermittent problems are the worst. Maybe Mazda will learn to train their reps to be a little more conscientious. A phone call to Mazda Tech Services might have save me almost two years of aggravation. Now I've learned how to how deal with these matters, Read Edmunds. Thanks.
#2325 of 4149 Water Bubbling/Gurgling Noise
Nov 23, 2003 (8:25 am)
My son bought an '03 Escape back in April, and has complained about hearing a bubbling or gurgling noise high up in the dash after every rainfall since. The dealer's service people can't find a cause for it. Called Ford and they suggested resealing the "cowl area". Their body shop spent like 10 hours disassembling the hood, fenders, bumper, and resealing everything in sight. All he got for their trouble is an Escape that Still gurgles, and some pretty bad scratches on the hood. Dealer claims Ford won't research it any farther until they get at least 25 complaint reports on the same problem. Gave him an 800 number to call to lodge a complaint . I'll have to get that number and post it on here for others with the same problem. If someone finds a cure for this, please post it.
Nov 26, 2003 (3:31 pm)
I purchased a new '02 Escape in August '02. I have about 16,000 trouble free miles. Then the oil drops appeared on the garage floor. The Ford dealership put dye in the crankcase and looked at it about 3 weeks later. The leak was from the rear valve cover gasket. I thought it was an easy fix until the service manager said to get the cover off, the motor, transmission and drive train needs to be taken out.There is not enough clearance to change the gasket. This is quite a drastic remedy for an easy repair. My concern now is that the engine and drive train are put together correctly. I have a feeling this is going to be a long and extended relationship with the Ford dealership. The service writer could not explain why the leak occurred nor is there a technical service bulletin covering the flaw. Oh well......
#2328 of 4149 Dirty Diaper Stench?
Nov 28, 2003 (4:41 pm)
Has anyone out there noticed a horrible smell coming from their AC vents? My 2003 Trib ES puts out a dirty diaper stink for the first 10-20 minutes on hot days. Now that the weather has cooled off, I don't really notice it anymore (yes, the AC is still run some days).
#2329 of 4149 Stinky Escape
Nov 28, 2003 (6:37 pm)
Usually that's the result of an A/C evaporator drain plugged by years of mold+mildew buildup. But on such a new vehicle, that's unlikely. Most likely a drain assembly was incorrectly assembled somewhere and water has pooled up and mildewed. Hard to speculate without opening things up, so take it back to the dealer if it's under warranty. Just hope it's not a dead mouse in your air ducting.