Last post on Sep 06, 2013 at 3:11 PM
You are in the Jeep Wrangler
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Jeep Wrangler, SUV
#15988 of 23397 Help my jeep is a lemon/ bay area
Mar 03, 2005 (6:47 pm)
I would like your advice or assistance with the repair of my vehicle. My 2002 Jeep Wrangler has been in the shop at Serramonte Jeep for over 7 months now. They are unable to determine the cause of my check engine light. While in the shop the technician accidentally shattered my rear window. All of the paint surrounding the rear of the car was chipped and scratched. The technician tried to wipe the glass up, but only managed to rub the glass into the paint scratching the entire tailgate. They offered to repaint the rear of the vehicle for me. I went back to the shop to pick up the car and noticed that they painted over the damaged areas without properly preparing the car. There was paint on areas that did not require painting. There was spray on the bumpers turn signals and windows. The drip marks and chips were still visible. I complained and they repainted the car again, but it came back even worse than the first time since they painted over the old paint again. I spoke with the General Manager and he said that they did all that they were going to do and that I would have to take it or leave it. Now I am stuck with a vehicle that has a terrible paint job and to top it all off the check engine light is still on. I have been making car and insurance payments for 7 months while the car was at Serramonte Jeep. Is there anything I can do?
Mar 04, 2005 (5:41 am)
I can find a use for those rims if you don't want em.
Do you have a winch? I can't remember.
As for the lemon jeep, contact the BBB. Have pictures of before and after if you have them. Let the dealer know you are contacting the BBB and they way want to consider having somebody fix it right before the BBB gets involved, as well as your lawyers. They may fix it rather than have to deal with the lawsuits and a reputation hit with the BBB, especially if what you said about their bodyshop prep and painting is accurate. There is NO reason for them not to fix it. You are not being unreasonable in requesting that any damage done to your Jeep while in their service be repaird to the same state. As the GM if you could take a new Grand Cherokee out on a test drive and scratch it up real good. You can 'fix' it by getting a crayon the same color and coloring in the scratches. Be sure to color outside the lines. Sounds like their paint job is about the same quality. Their GM would say that is unacceptable. Your response - "Well if you wouldn't tolerate that, why should I?"
As for the check engine light, that is usually an emissions thing. There are 2 O2 sensors on the Wranglers, right mac? Perhaps replacing them yourself or go to a 4x4 mechanic familiar with Jeeps. Are there any codes being set? Autozone has a code scan tool and will often do it for free. Before you go though, go through the code reset procedure and clear any old codes. I think you can disconnect the battery or there is some process you can do to reset it.
Check the Lemon Laws in your state. You may be able to claim this one as a lemon and end up with a brand new one - preferably from another dealer.
#15990 of 23397 Re: Help my jeep is a lemon/ bay area [myjeepisalemon]
Mar 04, 2005 (7:34 am)
To add to Paul's suggestions (which is probably the way to go), you might also get in contact with Jeep's service rep for the Bay area. Have you tried to call Jeep and explain that you have a problem your dealership hasn't resolved after several tries? I don't think that Jeep would touch the paint problem since dealerships are individually owned, but you might be able to get some help/pressure if the service rep agrees with you that the paint job wasn't done right. Of course, the problem will be getting the service rep to talk to you about the check engine light (might not be easy).
Isn't the most common problem with check engine lights on the Wranglers the O2 sensor as Paul suggested? While it isn't a general problem with Wranglers, other model cars have check engine lights come on frequently if the owner doesn't tighten the gas cap correctly. There was once when I didn't get the Unlimited's gas cap on right and it fell off (love the tether that attaches the gas cap to the vehicle!) - the check engine light came on right away. If the problem isn't the O2 sensor, you might take a look at your gas cap - there may be something wrong with it.
#15991 of 23397 Karl's Top Response
Mar 04, 2005 (9:55 am)
I don't get it either. One of the things I love most about my Jeep is the dual tops. I've had my hard top on since October and I'm ready to go back to the soft top. I'm going to wait just a couple of more weeks and then slap her back on. I try to run each six months a year. It's nice too becauase it feels and looks like a different vehicle for a while...and here in Memphis it is way too hot in the summer to drive topless all the time.
That's funny, guys, as I'm posting this a Camp Jeep email popped into my inbox...
#15992 of 23397 Paul - winch
Mar 04, 2005 (10:33 am)
Paul, no winch yet and I have slight rubbing at full stuff. This in on 31" trXus tires on Canyon rims. With a winch, lengthened bumpstops, spacers, or BL will become mandatory for me. There are a few pictures in one of my recent albums that show the flex and stuff. Sorry about the pictures being dark, but you get the idea. As my wife said "only you could figure out how to insert pictures of your jeep into an album of the new house construction." I saw the ditch where we entered and figured it was a great spot for posur shots.
go forward from that picture and you can see the stuff on the opposite side. I possibly could have fit a sheet of paper between my tire and the underside of the flare, nothing more...
Mar 04, 2005 (1:02 pm)
The catalytic converter is several years old. He was putting a muffler and tail pipe on about every 18 months. The current has been on for about 9 months now. He didn't have problems with it till a couple months after the exhaust went on. That is part of what has me thinking it is a computer problem. It just seems strang to me that with the gas to the floor, it just stops putting out the power at that speed. Adn the RP
M's stop climbing too. A fuel injector problem maybe?
Anyway, if the simple doesn't work soon, I am going to just bite the bullet and spend the money to have a dealer plug a computer into it.
Till next time,
#15994 of 23397 Primary Vehicle & Commuting?
Mar 04, 2005 (2:25 pm)
Just wondering how many people are using their TJ's (6 cylinders) as a primary vehicle, particularly where one is commuting any distance? My commute is 80 km (50 miles) each day, although it's over all paved secondary roads with little elevation change. How is the TJ for standing up to that on a daily basis, plus the added weekend stuff for longer distance travel (mostly gravel roads, not much off-road)? Does it make sense to use a TJ as a primary vehicle like that? One fellow here (and this to me is really dumb) takes his TJ off the road (I mean, parks it in a garage) for the winter. Seems to me that this is when you'd want to use it the most (this is snow-belt country), but apparently he's afraid of rust. Anyone else do this?
#15995 of 23397 Re: Hunting Starting Saturday!!!! :) [erickpl]
Mar 04, 2005 (2:39 pm)
yep that correct, you can find a deal it just takes patient searching and just maybe buying out of state. I laugh as i drive by local dealers that were trying to put the screws to my wallet...they could have made something on a deal but they made nothing....i luv the internet....
#15996 of 23397 Re: Primary Vehicle & Commuting? [gdphoto]
Mar 04, 2005 (2:45 pm)
I started using mine for my job which entails traveling all over the D/FW metroplex and inspection real estate. I may put from 45 to 200 miles in a day. I see no problem with this and actually enjoy driving my TJ (I6). The gas mileage is kinda something i wish was better but hey its basically a brick on wheels and i did get much worse mileage with my Xterra before getting the TJ. My best friend uses his for commuting everday and is his only vehicle and I know he has over 100K on his wrangler and enjoys the commute.
Mar 04, 2005 (2:48 pm)
We have 2 TJs at the moment and nothing else (we finally got rid of the (hated) Taco about 9 months ago). The Unlimited (soft top, auto) is now our daily driver, the Sport (hard top, manual, '98) had been our daily driver off and on when we've been between other daily drivers (several months between the Nissan Hardbody and the Tacoma, then between the Taco and GiGi).
My commute is 150 miles daily with 300 mile weekend trips being common (like at least once a month). The house is at 5800 feet, and we work at sea level, so we have significant elevation changes. In the winter we can go from several inches of snow and 20s to 60 degree weather at work. Part of the trip is slow-n-go SoCal freeways, and part 70 plus mph mountain climb. And part of the trip goes through an area that is one of those "Santa Ana wind-prone" areas, so it is always at least a little windy and occasionally very windy (gusts 40 mph). Is our commute crazy or what?!
My personal opinion is that the Unlimited is far easier to live with as a daily driver. It's added stability makes it far more relaxing to drive at higher speeds - the Sport is skittish. The longer wheelbase is also closer to cars, so it doesn't rock on parts of the I-405 where the expansion joints are spaced such that the Sport feels like it has a flat. The Unlimited's seats are fine, though I wish they were higher (now that my other half has had his dental work done, perhaps next month I'll be able to do something about blocks for the seats). It doesn't bother me much driving on the freeways, but it is a problem off-roading.
The Sport is more fun - don't know if that is the difference between the auto and manual, or if it is more reflective of the longer wheelbase and smoother, more stable ride. But for day-in, day-out grind, I'll take the Unlimited any day.
The Unlimited seems to be holding up very well - it already has over 25,000 miles on it. The Sport has over 130,000 miles on the odo and hasn't had all that many problems (the dreaded exhaust manifold and the dash gauges were the main issues it's had).