Last post on Aug 27, 2012 at 12:51 PM
You are in the BMW X3 & X5
What is this discussion about?
BMW X5, Auto Body, Engine, Suspension, SUV
Jan 19, 2001 (5:09 pm)
Picked up my beautiful blue X5 4.4 in November 2000. I now have 4000 miles on it , and over the past few weeks have driven in some deep snow and lots of ice. The X5 handles great ( better then my Jeep Grand Cherokee did ) in the snow and the DSC system is super. The X5 is super quite for a big ole V8, and handles fantastic. I had a very annoying problem with the integrated cell phone system and would like to share some advice. Apparently the X5 as that were built in October of 2000 and beyond had a wiring change in the radio and with the BMW cell phone system installed , when driving you would hear a dentist drill sounding "whine". This occurred the first day of ownership and the dealership ( who is the best ; Competition BMW of Smithtown NY ) tried everything in its power to fix it. The dealer had a factory tech come down and he could not find the cure. Since the whine was so loud I had them just take out the phone for now and I will wait and see if BMW finds a cure. Apparently I am the first person that this happened to.
My main complaint is centered around BMW of North America not acknowledging the problem. After my car was in the shop for a week and after the factory rep confirmed he had no idea on how to fix the problem one would assume a letter would come from BMW aplogising for the problem and stating that they will keep in touch once they find a cure. Perhaps the huge success that BMW is enjoying has blinded them towards the basics of customer satisfaction.
In any event , it is a great, great driving machine and I would recommend it to all.
PS- Keep in mind that when you get a call from BMW after your car is in for service, the people you are speaking with are NOT from BMW. They are an outsourced telemarketing group whose client is BMW of North America.
Jan 24, 2001 (10:58 am)
Hey, I just started reading these different discussions on the X5, ML320 & MDX. I am in the market to buy one around the first of July and saw that you own two of them. In YOUR opinion, is either one of them really better?
Thanks for your time!
#188 of 678 To MS_JOANNE
Jan 24, 2001 (9:48 pm)
Hi ms_joanne. I read some of your message and I believe that in one of your message you stated that you know of a BMW dealer in the Norther Va who would give a discount (of $1500) can you please give me info on that dealership.
Can you also give me the speicification and price of your X ?
Thanks. My email address is money_trailhotmail.com
#189 of 678 X5 Problem ? No Problem Accroding to BMW
Jan 25, 2001 (8:29 am)
I read a lot of posting here concerning problems with the X5. In particular with the stalling of the engine, freezing of the navagation system, integeration with the cell phone, key/seat memory, and engine light.
Because the internet is not only a source of lots of useful information as well as MisInformation, I decided to call BMW coporate office to get their perspective on these matters. There response to these matters is that it is nothing more then isolated incidents. They are not aware of ANY widespread bugs or problems with the X5.
Granted that one must take this info with a grain of salt, but are the people here reporting these problems reporting because
1. They expect perfection out of the BMW badge and $50K badge
2. Exaggerating isolated incidents
3. The incidents are as widespread as being reported here
Your input is greatly appreciated as is your complaints.
Jan 26, 2001 (8:07 pm)
One could say that each owners problems would be an isolated incident. There is a TSB on the stalling. While we haven't experienced the items you've mentioned, we have had two minor problems (isolated). When many people have the same problem we tend to share, hoping BMW will fix these problems. I guess that we like some others were surprised that we would have any problems so soon into the ownership of this SAV.
#191 of 678 X5 3.0 Problems (long)
Jan 30, 2001 (4:32 pm)
Looks like BMWNA is once again in denial about the consistent X5 problems. They are all not "isolated" issues (just spend a couple days reading through the X5 archives at bimmer.org). Granted some are minor and have been fixed by service/dealerships. But not all of them are minor (IMHO) and not all of them are being fixed. Here's a couple that I've had:
1. Service Engine Soon light comes on, car runs rough and feels like it's going to stall. After driving for a couple miles, the car returns to "normal" but light stays on. Diagnostic test done by the service department confirms it's a "misfire fault" but doesn't pinpoint the faulty coil. After 5 days in the shop, nothing done. Can't replicate the issue. I was told to "see if it happens again, and if so, bring it back in" and I'll get another Enterprise rental for the week!! I've seen several other X5's with similar issues on the bimmer.org board.
2. The car vibrates when stopped in drive with the brakes on (it stops vibrating when put into neutral). Service told me that I had the latest "software" from the factory and everything was normal. Normal? The vibration is so bad (thru the steering column, steering wheel, front seats, and both front doors) that the window switch plates on both front doors creak/squeak when I'm stopped at a light. Again, several others have complained of the same issue on the bimmer.org board and no one is having luck getting the problems resolved by BMW service.
3. Rattles, squeaks, and creaks. Primary culprit - those darn fold-down rear seats. I now have 6 waxing pads shoved between each of the seats and seat/frame locations where leather rubs against leather or plastic. It's cut down about 70% of the creaking noise. I also have clicking noises coming from the steering column / front dash area when going over bumps.
4. This might be an isolated problem (although I've received responses back from several folks on the E39 board with the same problem). My driver front seat (sport seat) moves/pops when making turns. Service has tried to fix it twice and has been unsuccessful. Next step might be to get BMW Technical reps involved since my local dealership is clue less as what to try next.
Are those complaining expecting too much from a $50,000 vehicle? I don't think so. I've owned everything from a 1976 WV Bug to a 1999 Mercedes E320 and have never had so many annoying problems (especially in the first 3 weeks of ownerhship with less than 800 miles).
I'm sure there are many X5's out there with little or no problems. I'm jealous. I love this car. The driving experience is like no other. I can't get enough of it (I find every excuse to run erands after work!!). I've got my fingers crossed that the problems will eventually be resolved, but frankly I'm fed up with BMW's denial about the problems and lack of conviction to fix them. Do they not want to satisfy their loyal customers??
#192 of 678 ABYSMAL QA on X5 3.0i
Jan 31, 2001 (2:28 pm)
Last week I went with my buddy to Peter Pan BMW at San Mateo, CA to pick up his order after waited for more than 2 month.
He's so excited when his salesman gave him the car key. He jumped in and tried to start to car. Guess what! it didn't start at all. Dealer changed the battery, didn't work. In the end, the dealer had to order another X5.
I was so flabbergasted. Does BMW test drive each vehicle before leaving the factory? If I were him, I am going to cancel the order period. IMO, $51,000(including tax & license) car is unacceptable to be death on arrival.
#193 of 678 Auto transmission indicator light
Feb 03, 2001 (9:35 pm)
I just pickup my X5/3.0i few days ago. I find out that my SAV has the same problem exactly as you mention. I speak to sale man and service tech at the dealer but they do not have clear answer. I think the light should goes out when all doors are lock or when the alarm is on. I see other X5 at the dealer, the light go out after all doors are close.
I hope you can share with me how do you resolve this problem ? Thank you.
#194 of 678 problems are real
Feb 05, 2001 (12:37 pm)
In response to Tuan5, my 3.0 x5 has 12,000 miles and has been in for service about 5 times for a total of 11 days. This includes stalling, malfunctioning fuel guage, tailgate not closing, and wind whistle, amongst others. The dealer tries their best, but BMWNA isn't going to want to admit to any major problems with the cars. It appears, from the large number of people having difficulty with their vehicles, that the car was put into production too soon. They've been selling the cars and trying to work the bugs out using all of us as guinea pigs. BMWNA is difficult to get hold of (beyond a phone operator) and not the best at responding.
#195 of 678 X5-Transmission Light
Feb 11, 2001 (9:56 am)
I have a 2001 X5 and the transmission selector light will not go off, when the car has been turned off. SteveX5 has written a message (#160) about this problem, but I cant seem to find a solution on this board. Does anyone else have a problem similar to this or have you heard of a resolution to this type of a problem. Please respond and thanks for your help.